Issues connecting to PMS

Hi,

I am new to Plex and I am having the same issue on a Synology NAS (6.2.4)

I have followed many articles about this but still getting the no soup for you!

I have completely removed the app from the NAS, files and user and rebooted, then reinstalled.

The Firewall has port forwarding enable to the NAS IP on 32400.

The internal IP scheme is 179.101.x.x

When I plug the NAS directly in to the modem, I was able to find the NAS, but when disconnected and plugged back in to the network, the Plex sever status went from nearby to remote. Would this change the quality of the programs be streamed from the NAS on the same network as the TV or other devices as I changed the setting in Plex Web Quality to 2MB for streaming over the internet.

Why can’t I find the NAS when plugged in to the local network?

Thanks
B

You should preferably use a private IP band for your home network

Hi Tom,

It wouldn’t let me reply to your email about Plex on a sinology…?

Do I have to use a 192.168.x.x?

I wanted to use that IP address as it is something obscure.

Thanks
Bow

Just responding inside the thread should do the trick.
As for your server IP address… there should be no need for obscurity inside your home network. Plex is designed to be setup inside a home network – if you throw some alternative public IP address ranges at it, it’ll not work as designed (at least some features will always give you the hiccups).

Usually your router is configured to setup a home network in a “private network” IP range. Just go with that and let the DHCP server on your router assign an IP to your Synology NAS. Preferably use an IP reservation on the router so you have the same IP and don’t have to keep searching it.

Hi,

I have read some of your post regarding No Soup, but I am still unable to connect when the NAS is connected to the local network. 179.101.x.x

So what happens if I want to use a different IP address scheme then?

Is there any reason that Plex is locked to these base IP address blocks?

You can have all kinds of different IP bands – as long as its part of what’s specified as “private network” (RFC 1918; see link to the related wiki page above).

As for what happens… if you go with some different schema you might end up not being able to connect to to your server “locally” (which is required to complete your setup). There’s a number of other dependencies when it comes to subsequent local playback and device/server discovery in that network.

Look at it like that: you can certainly use a dedicated zip code for your home, tell your local postman about it and let him deliver stuff only to that zip code. That’ll work as long as your local postman knows it and acts accordingly. Still… no package from Amazon / Fedex / … will find its way to you because they’re not in your obscurity schema – therefore they cannot place it and won’t be able to get their delivery to you.
(maybe kind of an obscure comparison… I hope you get my point)

TL;DR: such hacks work until you run into a tool/app for which they won’t :frowning:

So, changed the IP addressing to 192.168.100.x and still have the same error, no soup for you?

Make sure the Plex client (PC, Mac, etc) is on the same network as the NAS - 192.168.100.x - at least for the initial setup.

Additional comments:

Do not put any of your media in the Plex shared folder. This will cause problems.

Do not update to DSM 7. There are major issues with Plex and DSM 7.

Review the following documents. They have a lot of very helpful information.

Installation & Setup of Plex Media Server on Synology

Synology FAQ (DSM 5 & 6) - Questions, Answers, and a few How-To’s

Hi,
All media is in its own folders, not Plex, that way if I decide to use something different, or delete the app, I don’t loss all my media.
PC is on a different IP scheme, I will move this on to the same network as the NAS, for now.
When the PMS has been adopted, can I move the PC and other devices back to their original IP network?

Plex considers different subnets to be remote connections. This means related restrictions will apply (e.g. if you configured certain bandwidth limits for remote streaming vs. local streaming). There’s an option for Plex Pass members to configure if certain subnets are part of your local LAN (Settings > [Server Name] > Network > LAN Networks).

No joy, both PC and NAS on same IP address block, still no soup???

Assuming you’re not setting the server up for public access…

This is a new installation, correct? No play history, etc to save. So, just completely remove Plex and start over from scratch.

Per FAQ #9:

  1. Package Center - Remove the Plex package
  2. Control Panel → Users - Delete user Plex
  3. Control Panel → Shared Folders - Delete the Plex share
  4. Restart DSM

Then…

  1. Make sure the Synology and PC you’ll use for setup are on the same RFC 1918 IPv4 compliant network.
  2. Read Installation & Setup of Plex Media Server on Synology
  3. Download the latest public Plex Media Server release from plex.tv/download (the version available from Synology is a year old).
  4. Perform a manual installation per the Installation & Setup document.

No I am not.
The IP address that I use within my network (after the modem) shouldn’t make any difference because it has to be routed by the modem, not a direct connect external connection.

Hi,

Followed all the instructions on the link, even downloaded the file rather than using the one from the Synology library at point 2 and got stuck at:

Starting Plex Media Server for the first time

With your browser at this page in Package Center, Click "Open"

I now have a window open that states:
Not Authorized
You do not have access to this server.

I have checked all the folder and user permission and they all have Plex as allowed.

It didn’t ask for a username or password when I clicked open on the app within the Synology box.

I have change the IP addressing to one of those within the link and the computer is on the same subnet.

There is one difference I noted, in the instructions it shows the IP address as :5000 mine has been set to redirect to the secure port.

It has been place on a IP block within RFC1948, these were just questions, not being difficult.

I have been using the IP address to access the NAS. This was the first thing I was advised to do.
I fully logged out of the NAS DDNS and Quickconnect connects and rebooted NAS and computer.

I am using 192.168.x.x for the network.

2FA is also enabled.

Working through the rest of the instructions, thanks.

Here goes,

I manually put in http://192.168.x.x:32400/web (I have disabled the http to https redirect on the NAS) and it come up with the Plex Web would you like to sign in, with an alert, This application is at 192.168.x.x and is not hosted by Plex, Continue only if you recognise this server and wish to grant access.

I sign in.

It takes me directly to the Plex home page, not the page to set up the server…???

I have followed all the instructions, point by point, not missing anything out…!

No this is the point that I cannot get passed, I cannot claim the server.

log file deleted