I’ve tried pulling the metadata on two seperate plex servers both running the above version but the metadata comes back with the pics but no show information or titles. Can someone take a look at the cache servers and see if there was a problem? The information is there on https://www.thetvdb.com/series/legacies
And I do have it set to use TheTVDB for finding the metadata. I have tried removing the show from a scanned folder and then Scanning the Library and then Cleaning Bundles but I get the same results. I have also tried updating Metadata but no love there either.
make sure there are no embedded metadata in your files stirring things up:
Go to
Settings - Server - Agents - Shows - TheTVDB
In there, grab the line ‘Local Media Assets’ with your mouse and drag it downwards, so it ends up being at the bottom of the stack of active agents.
Repeat the same under
Settings - Server - Agents - Shows - TheMovieDatabase
Settings - Server - Agents - Movies - Plex Movie
Settings - Server - Agents - Movies - TheMovieDatabase
I do have the Local Media Assets on the bottom of the list. It is only this one TV show that it’s happening with and it’s happening with two physically different Plex Servers. So I don’t see how the cache of the metadata agents would be the problem. It seems like it’s the source it’s pulling from is just wrong.
Ok, but yet when I look on TheTVDB I only see one. So that leads me to believe there is an error in the caching servers that Plex runs for TheTVDB metadata. Can someone look?
I am having the same issue with Legacies and blank metadata. Tried what OttoKerner suggested but still have the same result. Any other ideas as to fix this problem? This is only happening to this one show.
After clicking on the second hit, to which metadata agent is the show then actually matched?
(Inspect the Plex XML info of an episode to determine it. There is a hint in the guid=" property.)
Change the folder name of the show folder from Legacies to Legacies (2018).
Then perform the Plex Dance with the whole show.
Monitor further behaviour, when new episodes get added.
Why don’t you try it?
The first episode of season one was aired in the year 2018. Hence why adding 2018 could improve the matching.
I add the year to all my tv shows now. I get instant matching for all of them.