LG webOS Plex 3.60.1 Buffering Problem

I only have this issue with 1080 resolution in MKV files. The rest of files works fine (less resolution I mean, I do not use higher resolution than 1080).

But only this issue is on the Smart TV, through laptop even far away from home, works fine.

I have sent an email to Markus101.

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Hi, I also noticed that this client started to buffer most HD films, where Xplay did not. Applogies if this has ben previously stated, but I resolved this in two ways. I noticed that my local server was treated as a remote server by default in the Plex client.

  1. I set the video quality to original for Remote, and everything played without buffering.
  2. I then reverted and set a manual IP address for the server. The client then treated to Plex server as being nearby, and also played everything without buffering.

Neither of these affected buffering for high bitrate 4k films, but I am sure that this was not due to the client as Xplay, and the internal LG video player also buffer with this. I loaded these films onto a locally attached USB HDD, and they play fine from there.

Hope this helps, Regards, Richard

It shows the server as nearby already, doesn’t help with the buffering. Xplay meanwhile worked fine other for 2 ~3 second bufferings

Let us know if today’s release fixed the buffering.

Finally!! directplay with MKV HEVC and srt subtitle

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Shorter 720p files seem to work better now. Still having issues with feature lenght 1080p movies

I am still having buffering issues with 1080p movies too. :frowning:

I am having the same issues as the rest in this thread. Direct Play and Direct Stream buffer constantly on most 4K videos (usually ones with HDR).

I’ve tried a number of things, such as removing subtitles, additional audio tracks, chapters, etc. from the MKV file. None of that seems to make a difference.

I can play the same video files with HDR through the LG Photo and Video Player app, no problem using DLNA through Plex.

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How high is the bitrate in the 4K HDR’s?
I ask because since the last update a couple of days ago all my playback issues seem solved with .srt subs.
However I have only tested with 4K encodes (20-40GB) rather than remuxes hitting up to 85GB.

I will try and test some remuxes tomorrow.

Here’s one that buffers constantly (I have more that are similar to this profile that also exhibit the problem):

Media

  • Video Resolution 4K
  • Duration 1:33:44
  • Bitrate 65711 kbps
  • Width 3840
  • Height 2160
  • Aspect Ratio 1.78
  • Container MKV
  • Video Frame Rate 24p
  • Video Profile main 10

Part

  • Duration 1:33:44

  • File Earth - One Amazing Day.mkv

  • Size 43.02 GB

  • Container MKV

  • Video Profile main 10

  • Codec HEVC

  • Bitrate 65711 kbps

  • Language English

  • Bit Depth 10

  • Chroma Subsampling 4:2:0

  • Color Primaries bt2020

  • Color Range tv

  • Color Space bt2020nc

  • Color Trc smpte2084

  • Frame Rate 24 fps

  • Height 2160

  • Level 5.1

  • Profile main 10

  • Ref Frames 1

  • Width 3840

  • Display Title English (HEVC Main 10)

  • Codec TRUEHD

  • Channels 7.1

  • Language English

  • Audio Channel Layout 7.1

  • Bit Depth 24

  • Sampling Rate 48000 Hz

  • Title Surround 7.1

  • Display Title Surround 7.1 (English TRUEHD)

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Yeah I just did a quick test of a couple of 4K remuxes both with forced .srt
Dawn of the Planet of the Apes, played fine.
John Wick Chapter 2 (one of the movies with far higher bitrates) buffered constantly (with or without subs) . To be fair though both files are on Gdrive so it wasn’t a particularly scientific test.
However it played without buffer in MrMC.
I will download the latter overnight to my local server and test again tomorrow.

the 3.64.2 update can’t still playback thor ragnarok 4k remux without buffering, but other 4k remuxes plays just fine. All plays perfectly in xplay

Are your files sourced from torrents?
If so would you recall the release group for that particular torrent?

hi man. sure
Thor.Ragnarok.2017.2160p.UHD.Blu-ray.HEVC.TrueHD.7.1-COASTER ~ 61.20 GB
which I remuxed into mkv with english and spanish audio. I use external srt subtitles.

You can try this:
Thor.Ragnarok.2017.UHD.BluRay.2160p.TrueHD.Atmos.7.1.HEVC.REMUX-FraMeSToR ~ 49.8 GB

and see if it buffers.

Yeah cool that’s why I asked.
I never grab anything other than FraMeSToR or EPSiLON. Not sure which version of the two that particular film is but I will test it out in a while (Its early here).

Also just to confirm does it buffer with and without .srt subs or just when using them?

with or without subtitles it buffers. Another example is
Jurassic.World.2015.2160p.UHD.BluRay.REMUX.HDR.HEVC.DTS-X-EPSiLON ~ 50.4 GB

buffers every 15-20 secs

xplay and dnla plays flawless

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OK Cool.
I have a lot of Sonarr/Radarr activity going on at the minute and my 4K remuxes are on Gdrive and not local.
Once things quiet down I will bring them home to my local server. Kinda pointless testing for buffering with remote high bitrate files whilst my network is getting hammered. :grin:
Bear with me and I will get back to you later in in the day. (7AM here)

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Hey just to let you know I had zero issues with Thor Ragnarok. I can’t say for certain if I have the FraMeSToR or EPSiLON release, so perhaps in your case with the Coaster release, it’s just a bad copy or encoding?

Jurassic World however buffered a lot. Not as often as 15-20 seconds but probably every minute or so. The same file played fine in MrMC.
I also tested John Wick chapter 2 which is one of the highest bitrates and that was more or less all buffer and no play. Meanwhile, that also played fine in MrMC.

post the media info of the thor release you tested

I don’t think it’s a bad copy or encoding since it used to play fine (without subs) in the previous version (before the ugly UI). Same copy also plays fine in xplay and lg dnla

General
Unique ID : 241144215513941064453470441707756465411 (0xB56AAFC239E916CB62B6188DEF4E2D03)
Complete name : G:\My Drive\UHD Remuxes\Thor Ragnarok (2017)\Thor- Ragnarok (2017) - Remux-2160p - x265 Atmos TrueHD.mkv
Format : Matroska
Format version : Version 4 / Version 2
File size : 49.4 GiB
Duration : 2 h 10 min
Overall bit rate mode : Variable
Overall bit rate : 54.2 Mb/s
Encoded date : UTC 2018-02-23 12:38:17
Writing application : mkvmerge v20.0.0 (‘I Am The Sun’) 64-bit
Writing library : libebml v1.3.5 + libmatroska v1.4.8

Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Commercial name : HDR10
Format profile : Main 10@L5.1@High
Codec ID : V_MPEGH/ISO/HEVC
Duration : 2 h 10 min
Bit rate : 49.2 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0 (Type 2)
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.248
Stream size : 44.9 GiB (91%)
Title : MPEG-H HEVC Video / 49235 kbps / 2160p / 23.976 fps / 16:9 / Main 10 Profile 5.1 High / 4:2:0 / 10 bits / HDR / BT.2020
Writing library : ATEME Titan File 3.8.13 (4.8.13.0)
Language : English
Default : Yes
Forced : No
Color range : Limited
Color primaries : BT.2020
Transfer characteristics : PQ
Matrix coefficients : BT.2020 non-constant
Mastering display color primaries : Display P3
Mastering display luminance : min: 0.0000 cd/m2, max: 1000 cd/m2

Audio #1
ID : 2
Format : TrueHD
Format profile : TrueHD+Atmos / TrueHD
Codec ID : A_TRUEHD
Duration : 2 h 10 min
Bit rate mode : Variable
Bit rate : 4 051 kb/s
Maximum bit rate : 5 889 kb/s
Channel(s) : Object Based / 8 channels
Channel positions : Object Based / Front: L C R, Side: L R, Back: L R, LFE
Sampling rate : / 48.0 kHz
Frame rate : 1 200.000 FPS (40 SPF)
Compression mode : Lossless
Stream size : 3.69 GiB (7%)
Title : Dolby Atmos/TrueHD Audio / 7.1-Atmos / 48 kHz / 4691 kbps / 24-bit
Language : English
Default : Yes
Forced : No

Audio #2
ID : 3
Format : AC-3
Format/Info : Audio Coding 3
Codec ID : A_AC3
Duration : 2 h 10 min
Bit rate mode : Constant
Bit rate : 640 kb/s
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Bit depth : 16 bits
Compression mode : Lossy
Stream size : 597 MiB (1%)
Title : Compatibility Track / Dolby Digital Audio / 5.1-EX / 48 kHz / 640 kbps
Language : English
Service kind : Complete Main
Default : No
Forced : No

Text #1
ID : 4
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 2 h 10 min
Bit rate : 37.9 kb/s
Count of elements : 4164
Stream size : 35.3 MiB (0%)
Title : SDH
Language : English
Default : No
Forced : No

Text #2
ID : 5
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 2 h 9 min
Bit rate : 18.3 kb/s
Count of elements : 3138
Stream size : 17.0 MiB (0%)
Title : Cantonese
Language : Chinese
Default : No
Forced : No

Text #3
ID : 6
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 2 h 9 min
Bit rate : 21.0 kb/s
Count of elements : 3245
Stream size : 19.4 MiB (0%)
Title : Traditional
Language : Chinese
Default : No
Forced : No

Text #4
ID : 7
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 2 h 9 min
Bit rate : 30.4 kb/s
Count of elements : 3184
Stream size : 28.2 MiB (0%)
Title : Canadian
Language : French
Default : No
Forced : No

Text #5
ID : 8
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 2 h 9 min
Bit rate : 26.3 kb/s
Count of elements : 3128
Stream size : 24.4 MiB (0%)
Title : Parisian
Language : French
Default : No
Forced : No

Text #6
ID : 9
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 2 h 9 min
Bit rate : 33.3 kb/s
Count of elements : 3134
Stream size : 30.8 MiB (0%)
Language : German
Default : No
Forced : No

Text #7
ID : 10
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 2 h 9 min
Bit rate : 22.1 kb/s
Count of elements : 2958
Stream size : 20.4 MiB (0%)
Language : Japanese
Default : No
Forced : No

Text #8
ID : 11
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 2 h 9 min
Bit rate : 15.9 kb/s
Count of elements : 3112
Stream size : 14.7 MiB (0%)
Language : Korean
Default : No
Forced : No

Text #9
ID : 12
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 2 h 9 min
Bit rate : 31.3 kb/s
Count of elements : 3144
Stream size : 29.0 MiB (0%)
Title : Latin American
Language : Spanish
Default : No
Forced : No

Menu
00:00:00.000 : en:The Great Prophecy
00:06:20.672 : en:The Tragedy Of Loki Of Asgard
00:14:11.642 : en:A Worthy Inclusion
00:22:12.873 : en:The Goddess Of Death
00:26:43.060 : en:“Are You A Fighter, Or Are You Food?”
00:31:29.721 : en:Heiress Apparent
00:35:03.935 : en:The Grandmaster
00:42:49.734 : en:The Eternal Flame
00:48:31.534 : en:The Contest Of Champions
00:59:38.784 : en:The Resistance
01:07:57.907 : en:Hotheaded Fools
01:17:30.604 : en:The Revengers
01:27:25.323 : en:“The Revolution Has Begun”
01:36:08.721 : en:Ready For War
01:42:35.733 : en:“Asgard Is Not A Place”
01:49:19.887 : en:“What Were You The God Of Again?”
01:54:57.599 : en:Ragnarok
02:00:37.522 : en:End Credits