Live TV and DVR Wont go past Postal code and language

Live TV & DVR
41

Thank you for your help. It looks like it was all my fault, but I’ll post my embarrassment in case it helps others. :smiley:

My first mistake was thinking that Plex on my NAS would simply update itself. After all, it told me it was on the latest version. But, as I say, I found it wasn’t and any attempt to manually update failed.

Then googling this issue, I came across someone with similar problems who fixed it by updating their Terramaster NAS OS from 4.1.03 to 4.1.09, after which he could upgrade Plex.

Again, I have my NAS set to auto-update of the OS. But when I checked, I was on 3.1.15! :face_with_hand_over_mouth:

So over the last day, I have backed up the NAS, upgraded from 3.1.15 to 4.0.x then to 4.1.11, and that gave me the opportunity to update Plex. That is currently happening - very slowly, but it is happening. When I have a result, I’ll post again with my level of success.

Thanks again; it really does help to know it isn’t just me.

42

And success!

I am now on Plex 1.18.2.2041, it accepted my postcode, and is busy downloading the guide.

So for anyone running Plex on a Terramaster NAS - before you do anything, check the TOS your NAS is running, and if it is 3.x.x, upgrade it manually to the latest version.

Thanks for pointing me in the right direction!

43

Glad it is resolved. Initially I confused it with TheCus - I have edited my initial response

44

I’m with WarehousePlex on this one. I purchased a plex pass that included supplied EPG service, now I have to pay an extra $4/month to get the same service I had when I signed up? Australia has definitely been sold down the river. Word of mouth is not going to be good for plex till this is fixed…

45

I’m in Australia myself, and in the same boat as you. As has been highlighted in the past, our new EPG provider had indicated they supported Australia, however that changed during the transition process, and is unfortunately outside of Plex’s control.

46

@WarehousePlex @crustovich
Freeepg http://freepg.tv/ is closing down. Check out their webpage for another free (alternative) option…

47

I’m in the UK, running Plex on a Diskstation DS218+ and am experiencing this same frustrating bug.

I’m running all the latest software on the NAS, and have rolled back as far as 1.16 version of Plex. Am on the current stable version of the firmware and have tried the Beta too. Still, nothing works. Tuner is a HDHomeRun.

Any advice would be greatly appreciated and it would be good to know that Plex are working on a fix.

48

Roll forward again to latest public or beta release - it would be either
Beta 1.18.6.2348-fd90a1389
Public 1.18.5.2309-f5213a238
Ensure debug logging is enabled on the server
See https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/

Go through DVR setup and select country as UK and antenna and then enter first half of post code eg CF10 or E8 etc… and then it should search for a suitable lineup - if not, take a screenshot and get the server logs
See https://support.plex.tv/articles/200250417-plex-media-server-log-files/

49

Thanks, that seems to have resolved it (first 4 digits only). It’s building the guide data as I type.

Much appreciated.

D

50

The bug seems to have returned. I can not get past setup because of postal code (multiple different tried) is not accepted. I have tried multiple different browsers. Running plex server v1.18.9.2578 (current pkg available) on freenas v11.3

Is there a text configure file that can be modified for setup instead of web gui?

My desire is to test out and view live tv from HD HomeRun extend device model HDTC-2US - firmware: 20200225

51

Best to get server logs after you enter the zip code

I presume you are using US and a US zip code

https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/

https://support.plex.tv/articles/200250417-plex-media-server-log-files/

52 
May 01, 2020 09:39:38.705 [0x80bd74400] INFO - Plex Media Server v1.18.9.2578-513b381af - FreeBSD PC amd64 - build: freebsd-x86_64 freebsd - GMT -07:00
May 01, 2020 09:39:38.707 [0x80bd74400] INFO - FreeBSD version: 11.3-RELEASE-p7, language: en-US
May 01, 2020 09:39:38.707 [0x80bd74400] INFO - Processor Intel(R) Core(TM) i3-9100 CPU @ 3.60GHz
May 01, 2020 09:39:38.707 [0x80bd74400] INFO - /usr/local/share/plexmediaserver/Plex_Media_Server
...
May 01, 2020 10:57:40.456 [0x80ec52a00] ERROR - OnConnect: unable to retrieve service provider details
May 01, 2020 10:57:40.456 [0x80c713000] DEBUG - Completed: [192.168.8.169:55698] 200 GET /livetv/epg/countries/usa/tv.plex.providers.epg.onconnect/lineups?postalCode=12345 (5 live) GZIP 0ms 453 bytes (pipelined: 4)
May 01, 2020 10:57:41.955 [0x80c713000] DEBUG - Completed: [192.168.8.169:55671] 200 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (5 live) GZIP 20043ms 5 bytes (pipelined: 7)
May 01, 2020 10:57:41.971 [0x80ec52a00] DEBUG - Request: [192.168.8.169:55671 (Subnet)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (5 live) GZIP
May 01, 2020 10:57:41.971 [0x80ec52a00] DEBUG - Content-Length is -1 (of total: -1).
May 01, 2020 10:58:01.977 [0x80c713000] DEBUG - Completed: [192.168.8.169:55671] 200 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&p
53 
May 01, 2020 12:29:19.920 [0x80bd74400] INFO - Plex Media Server v1.18.9.2578-513b381af - FreeBSD PC amd64 - build: freebsd-x86_64 freebsd - GMT -07:00
May 01, 2020 12:29:19.921 [0x80bd74400] INFO - FreeBSD version: 11.3-RELEASE-p7, language: en-US
May 01, 2020 12:29:19.921 [0x80bd74400] INFO - Processor Intel(R) Core(TM) i3-9100 CPU @ 3.60GHz
May 01, 2020 12:29:19.921 [0x80bd74400] INFO - /usr/local/share/plexmediaserver/Plex_Media_Server
May 01, 2020 12:29:19.948 [0x80bc16000] DEBUG - BPQ: [Idle] -> [Starting]
...
May 01, 2020 18:12:52.553 [0x80f044000] DEBUG - Request: [192.168.8.169:58329 (Subnet)] GET /livetv/epg/countries/usa/tv.plex.providers.epg.onconnect/lineups?postalCode=94 (4 live) GZIP
May 01, 2020 18:12:52.553 [0x80f044000] VERBOSE -  * Accept => application/xml
May 01, 2020 18:12:52.553 [0x80f044000] VERBOSE -  * Accept-Encoding => gzip, deflate
May 01, 2020 18:12:52.553 [0x80f044000] VERBOSE -  * Accept-Language => en
May 01, 2020 18:12:52.553 [0x80f044000] VERBOSE -  * Connection => keep-alive
May 01, 2020 18:12:52.553 [0x80f044000] VERBOSE -  * dnt => 1
May 01, 2020 18:12:52.553 [0x80f044000] VERBOSE -  * Host => 192.168.8.149:32400
May 01, 2020 18:12:52.553 [0x80f044000] VERBOSE -  * Referer => http://192.168.8.149:32400/web/index.html
May 01, 2020 18:12:52.553 [0x80f044000] VERBOSE -  * User-Agent => Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.163 Safari/537.36
May 01, 2020 18:12:52.553 [0x80f044000] VERBOSE -  * X-Plex-Client-Identifier => ps9t8thdd3sjlunxtr48mgc1
May 01, 2020 18:12:52.553 [0x80f044000] VERBOSE -  * X-Plex-Device => Windows
May 01, 2020 18:12:52.553 [0x80f044000] VERBOSE -  * X-Plex-Device-Name => Chrome
May 01, 2020 18:12:52.553 [0x80f044000] VERBOSE -  * X-Plex-Device-Screen-Resolution => 1378x820,1707x960
May 01, 2020 18:12:52.553 [0x80f044000] VERBOSE -  * X-Plex-Features => external-media,indirect-media
May 01, 2020 18:12:52.553 [0x80f044000] VERBOSE -  * X-Plex-Language => en
May 01, 2020 18:12:52.553 [0x80f044000] VERBOSE -  * X-Plex-Model => bundled
May 01, 2020 18:12:52.553 [0x80f044000] VERBOSE -  * X-Plex-Platform => Chrome
May 01, 2020 18:12:52.553 [0x80f044000] VERBOSE -  * X-Plex-Platform-Version => 80.0
May 01, 2020 18:12:52.553 [0x80f044000] VERBOSE -  * X-Plex-Product => Plex Web
May 01, 2020 18:12:52.553 [0x80f044000] VERBOSE -  * X-Plex-Sync-Version => 2
May 01, 2020 18:12:52.553 [0x80f044000] VERBOSE -  * X-Plex-Version => 4.22.3
May 01, 2020 18:12:52.553 [0x80f044000] VERBOSE -  * X-Requested-With => XMLHttpRequest
May 01, 2020 18:12:52.553 [0x80f044000] VERBOSE -  * postalCode => 94
May 01, 2020 18:12:52.553 [0x80f044000] VERBOSE -  * X-Plex-Product => Plex Web
May 01, 2020 18:12:52.553 [0x80f044000] VERBOSE -  * X-Plex-Version => 4.22.3
May 01, 2020 18:12:52.553 [0x80f044000] VERBOSE -  * X-Plex-Client-Identifier => ps9t8thdd3sjlunxtr48mgc1
May 01, 2020 18:12:52.553 [0x80f044000] VERBOSE -  * X-Plex-Platform => Chrome
May 01, 2020 18:12:52.553 [0x80f044000] VERBOSE -  * X-Plex-Platform-Version => 80.0
May 01, 2020 18:12:52.553 [0x80f044000] VERBOSE -  * X-Plex-Sync-Version => 2
May 01, 2020 18:12:52.553 [0x80f044000] VERBOSE -  * X-Plex-Features => external-media,indirect-media
May 01, 2020 18:12:52.553 [0x80f044000] VERBOSE -  * X-Plex-Model => bundled
May 01, 2020 18:12:52.553 [0x80f044000] VERBOSE -  * X-Plex-Device => Windows
May 01, 2020 18:12:52.553 [0x80f044000] VERBOSE -  * X-Plex-Device-Name => Chrome
May 01, 2020 18:12:52.553 [0x80f044000] VERBOSE -  * X-Plex-Device-Screen-Resolution => 1378x820,1707x960
May 01, 2020 18:12:52.553 [0x80f044000] VERBOSE -  * X-Plex-Language => en
May 01, 2020 18:12:52.553 [0x80f044000] ERROR - OnConnect: unable to retrieve service provider details
May 01, 2020 18:12:52.553 [0x80f044000] VERBOSE - It took 0.0 sec to serialize a list with 0 elements.
May 01, 2020 18:12:52.553 [0x80c716000] DEBUG - Completed: [192.168.8.169:58329] 200 GET /livetv/epg/countries/usa/tv.plex.providers.epg.onconnect/lineups?postalCode=94 (4 live) GZIP 0ms 451 bytes (pipelined: 1)
May 01, 2020 18:12:52.969 [0x80f044000] DEBUG - Request: [192.168.8.169:58329 (Subnet)] GET /livetv/epg/countries/usa/tv.plex.providers.epg.onconnect/lineups?postalCode=940 (4 live) GZIP
May 01, 2020 18:12:52.969 [0x80f044000] VERBOSE -  * Accept => application/xml
May 01, 2020 18:12:52.969 [0x80f044000] VERBOSE -  * Accept-Encoding => gzip, deflate
May 01, 2020 18:12:52.969 [0x80f044000] VERBOSE -  * Accept-Language => en
May 01, 2020 18:12:52.969 [0x80f044000] VERBOSE -  * Connection => keep-alive
May 01, 2020 18:12:52.969 [0x80f044000] VERBOSE -  * dnt => 1
May 01, 2020 18:12:52.969 [0x80f044000] VERBOSE -  * Host => 192.168.8.149:32400
May 01, 2020 18:12:52.969 [0x80f044000] VERBOSE -  * Referer => http://192.168.8.149:32400/web/index.html
May 01, 2020 18:12:52.969 [0x80f044000] VERBOSE -  * User-Agent => Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.163 Safari/537.36
May 01, 2020 18:12:52.969 [0x80f044000] VERBOSE -  * X-Plex-Client-Identifier => ps9t8thdd3sjlunxtr48mgc1
May 01, 2020 18:12:52.969 [0x80f044000] VERBOSE -  * X-Plex-Device => Windows
May 01, 2020 18:12:52.969 [0x80f044000] VERBOSE -  * X-Plex-Device-Name => Chrome
May 01, 2020 18:12:52.969 [0x80f044000] VERBOSE -  * X-Plex-Device-Screen-Resolution => 1378x820,1707x960
May 01, 2020 18:12:52.969 [0x80f044000] VERBOSE -  * X-Plex-Features => external-media,indirect-media
May 01, 2020 18:12:52.969 [0x80f044000] VERBOSE -  * X-Plex-Language => en
May 01, 2020 18:12:52.969 [0x80f044000] VERBOSE -  * X-Plex-Model => bundled
May 01, 2020 18:12:52.969 [0x80f044000] VERBOSE -  * X-Plex-Platform => Chrome
May 01, 2020 18:12:52.969 [0x80f044000] VERBOSE -  * X-Plex-Platform-Version => 80.0
May 01, 2020 18:12:52.969 [0x80f044000] VERBOSE -  * X-Plex-Product => Plex Web
May 01, 2020 18:12:52.969 [0x80f044000] VERBOSE -  * X-Plex-Sync-Version => 2
May 01, 2020 18:12:52.969 [0x80f044000] VERBOSE -  * X-Plex-Version => 4.22.3
May 01, 2020 18:12:52.969 [0x80f044000] VERBOSE -  * X-Requested-With => XMLHttpRequest
May 01, 2020 18:12:52.969 [0x80f044000] VERBOSE -  * postalCode => 940
May 01, 2020 18:12:52.969 [0x80f044000] VERBOSE -  * X-Plex-Product => Plex Web
May 01, 2020 18:12:52.969 [0x80f044000] VERBOSE -  * X-Plex-Version => 4.22.3
May 01, 2020 18:12:52.969 [0x80f044000] VERBOSE -  * X-Plex-Client-Identifier => ps9t8thdd3sjlunxtr48mgc1
May 01, 2020 18:12:52.969 [0x80f044000] VERBOSE -  * X-Plex-Platform => Chrome
May 01, 2020 18:12:52.969 [0x80f044000] VERBOSE -  * X-Plex-Platform-Version => 80.0
May 01, 2020 18:12:52.969 [0x80f044000] VERBOSE -  * X-Plex-Sync-Version => 2
May 01, 2020 18:12:52.969 [0x80f044000] VERBOSE -  * X-Plex-Features => external-media,indirect-media
May 01, 2020 18:12:52.969 [0x80f044000] VERBOSE -  * X-Plex-Model => bundled
May 01, 2020 18:12:52.969 [0x80f044000] VERBOSE -  * X-Plex-Device => Windows
May 01, 2020 18:12:52.969 [0x80f044000] VERBOSE -  * X-Plex-Device-Name => Chrome
May 01, 2020 18:12:52.969 [0x80f044000] VERBOSE -  * X-Plex-Device-Screen-Resolution => 1378x820,1707x960
May 01, 2020 18:12:52.969 [0x80f044000] VERBOSE -  * X-Plex-Language => en
May 01, 2020 18:12:52.969 [0x80f044000] ERROR - OnConnect: unable to retrieve service provider details
May 01, 2020 18:12:52.969 [0x80f044000] VERBOSE - It took 0.0 sec to serialize a list with 0 elements.
May 01, 2020 18:12:52.969 [0x80c716500] DEBUG - Completed: [192.168.8.169:58329] 200 GET /livetv/epg/countries/usa/tv.plex.providers.epg.onconnect/lineups?postalCode=940 (4 live) GZIP 0ms 452 bytes (pipelined: 2)
May 01, 2020 18:12:53.638 [0x80f044000] DEBUG - Request: [192.168.8.169:58329 (Subnet)] GET /livetv/epg/countries/usa/tv.plex.providers.epg.onconnect/lineups?postalCode=94087 (4 live) GZIP
May 01, 2020 18:12:53.638 [0x80f044000] VERBOSE -  * Accept => application/xml
May 01, 2020 18:12:53.638 [0x80f044000] VERBOSE -  * Accept-Encoding => gzip, deflate
May 01, 2020 18:12:53.638 [0x80f044000] VERBOSE -  * Accept-Language => en
May 01, 2020 18:12:53.638 [0x80f044000] VERBOSE -  * Connection => keep-alive
May 01, 2020 18:12:53.638 [0x80f044000] VERBOSE -  * dnt => 1
May 01, 2020 18:12:53.638 [0x80f044000] VERBOSE -  * Host => 192.168.8.149:32400
May 01, 2020 18:12:53.638 [0x80f044000] VERBOSE -  * Referer => http://192.168.8.149:32400/web/index.html
May 01, 2020 18:12:53.638 [0x80f044000] VERBOSE -  * User-Agent => Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.163 Safari/537.36
May 01, 2020 18:12:53.638 [0x80f044000] VERBOSE -  * X-Plex-Client-Identifier => ps9t8thdd3sjlunxtr48mgc1
May 01, 2020 18:12:53.638 [0x80f044000] VERBOSE -  * X-Plex-Device => Windows
May 01, 2020 18:12:53.638 [0x80f044000] VERBOSE -  * X-Plex-Device-Name => Chrome
May 01, 2020 18:12:53.638 [0x80f044000] VERBOSE -  * X-Plex-Device-Screen-Resolution => 1378x820,1707x960
May 01, 2020 18:12:53.638 [0x80f044000] VERBOSE -  * X-Plex-Features => external-media,indirect-media
May 01, 2020 18:12:53.638 [0x80f044000] VERBOSE -  * X-Plex-Language => en
May 01, 2020 18:12:53.638 [0x80f044000] VERBOSE -  * X-Plex-Model => bundled
May 01, 2020 18:12:53.638 [0x80f044000] VERBOSE -  * X-Plex-Platform => Chrome
May 01, 2020 18:12:53.638 [0x80f044000] VERBOSE -  * X-Plex-Platform-Version => 80.0
May 01, 2020 18:12:53.638 [0x80f044000] VERBOSE -  * X-Plex-Product => Plex Web
May 01, 2020 18:12:53.638 [0x80f044000] VERBOSE -  * X-Plex-Sync-Version => 2
May 01, 2020 18:12:53.638 [0x80f044000] VERBOSE -  * X-Plex-Version => 4.22.3
May 01, 2020 18:12:53.638 [0x80f044000] VERBOSE -  * X-Requested-With => XMLHttpRequest
May 01, 2020 18:12:53.638 [0x80f044000] VERBOSE -  * postalCode => 94087
May 01, 2020 18:12:53.638 [0x80f044000] VERBOSE -  * X-Plex-Product => Plex Web
May 01, 2020 18:12:53.638 [0x80f044000] VERBOSE -  * X-Plex-Version => 4.22.3
May 01, 2020 18:12:53.638 [0x80f044000] VERBOSE -  * X-Plex-Client-Identifier => ps9t8thdd3sjlunxtr48mgc1
May 01, 2020 18:12:53.638 [0x80f044000] VERBOSE -  * X-Plex-Platform => Chrome
May 01, 2020 18:12:53.638 [0x80f044000] VERBOSE -  * X-Plex-Platform-Version => 80.0
May 01, 2020 18:12:53.638 [0x80f044000] VERBOSE -  * X-Plex-Sync-Version => 2
May 01, 2020 18:12:53.638 [0x80f044000] VERBOSE -  * X-Plex-Features => external-media,indirect-media
May 01, 2020 18:12:53.638 [0x80f044000] VERBOSE -  * X-Plex-Model => bundled
May 01, 2020 18:12:53.638 [0x80f044000] VERBOSE -  * X-Plex-Device => Windows
May 01, 2020 18:12:53.638 [0x80f044000] VERBOSE -  * X-Plex-Device-Name => Chrome
May 01, 2020 18:12:53.638 [0x80f044000] VERBOSE -  * X-Plex-Device-Screen-Resolution => 1378x820,1707x960
May 01, 2020 18:12:53.638 [0x80f044000] VERBOSE -  * X-Plex-Language => en
May 01, 2020 18:12:53.638 [0x80f044000] ERROR - OnConnect: unable to retrieve service provider details
May 01, 2020 18:12:53.638 [0x80f044000] VERBOSE - It took 0.0 sec to serialize a list with 0 elements.
May 01, 2020 18:12:53.639 [0x80c716000] DEBUG - Completed: [192.168.8.169:58329] 200 GET /livetv/epg/countries/usa/tv.plex.providers.epg.onconnect/lineups?postalCode=94087 (4 live) GZIP 0ms 453 bytes (pipelined: 3)
May 01, 2020 18:12:58.770 [0x80c716000] VERBOSE - WebSocket: processed 1 frame(s)
May 01, 2020 18:12:59.435 [0x80f044000] DEBUG - Request: [192.168.8.169:58329 (Subnet)] GET /livetv/epg/countries/usa/tv.plex.providers.epg.onconnect/lineups?postalCode=9080 (4 live) GZIP
May 01, 2020 18:12:59.435 [0x80f044000] VERBOSE -  * Accept => application/xml
May 01, 2020 18:12:59.435 [0x80f044000] VERBOSE -  * Accept-Encoding => gzip, deflate
May 01, 2020 18:12:59.435 [0x80f044000] VERBOSE -  * Accept-Language => en
May 01, 2020 18:12:59.435 [0x80f044000] VERBOSE -  * Connection => keep-alive
May 01, 2020 18:12:59.435 [0x80f044000] VERBOSE -  * dnt => 1
May 01, 2020 18:12:59.435 [0x80f044000] VERBOSE -  * Host => 192.168.8.149:32400
May 01, 2020 18:12:59.435 [0x80f044000] VERBOSE -  * Referer => http://192.168.8.149:32400/web/index.html
May 01, 2020 18:12:59.435 [0x80f044000] VERBOSE -  * User-Agent => Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.163 Safari/537.36
May 01, 2020 18:12:59.435 [0x80f044000] VERBOSE -  * X-Plex-Client-Identifier => ps9t8thdd3sjlunxtr48mgc1
May 01, 2020 18:12:59.435 [0x80f044000] VERBOSE -  * X-Plex-Device => Windows
May 01, 2020 18:12:59.435 [0x80f044000] VERBOSE -  * X-Plex-Device-Name => Chrome
May 01, 2020 18:12:59.435 [0x80f044000] VERBOSE -  * X-Plex-Device-Screen-Resolution => 1378x820,1707x960
May 01, 2020 18:12:59.435 [0x80f044000] VERBOSE -  * X-Plex-Features => external-media,indirect-media
May 01, 2020 18:12:59.435 [0x80f044000] VERBOSE -  * X-Plex-Language => en
May 01, 2020 18:12:59.435 [0x80f044000] VERBOSE -  * X-Plex-Model => bundled
May 01, 2020 18:12:59.435 [0x80f044000] VERBOSE -  * X-Plex-Platform => Chrome
May 01, 2020 18:12:59.435 [0x80f044000] VERBOSE -  * X-Plex-Platform-Version => 80.0
May 01, 2020 18:12:59.435 [0x80f044000] VERBOSE -  * X-Plex-Product => Plex Web
May 01, 2020 18:12:59.435 [0x80f044000] VERBOSE -  * X-Plex-Sync-Version => 2
May 01, 2020 18:12:59.435 [0x80f044000] VERBOSE -  * X-Plex-Version => 4.22.3
May 01, 2020 18:12:59.435 [0x80f044000] VERBOSE -  * X-Requested-With => XMLHttpRequest
May 01, 2020 18:12:59.435 [0x80f044000] VERBOSE -  * postalCode => 9080
May 01, 2020 18:12:59.435 [0x80f044000] VERBOSE -  * X-Plex-Product => Plex Web
May 01, 2020 18:12:59.435 [0x80f044000] VERBOSE -  * X-Plex-Version => 4.22.3
May 01, 2020 18:12:59.435 [0x80f044000] VERBOSE -  * X-Plex-Client-Identifier => ps9t8thdd3sjlunxtr48mgc1
May 01, 2020 18:12:59.435 [0x80f044000] VERBOSE -  * X-Plex-Platform => Chrome
May 01, 2020 18:12:59.435 [0x80f044000] VERBOSE -  * X-Plex-Platform-Version => 80.0
May 01, 2020 18:12:59.435 [0x80f044000] VERBOSE -  * X-Plex-Sync-Version => 2
May 01, 2020 18:12:59.435 [0x80f044000] VERBOSE -  * X-Plex-Features => external-media,indirect-media
May 01, 2020 18:12:59.435 [0x80f044000] VERBOSE -  * X-Plex-Model => bundled
May 01, 2020 18:12:59.435 [0x80f044000] VERBOSE -  * X-Plex-Device => Windows
May 01, 2020 18:12:59.435 [0x80f044000] VERBOSE -  * X-Plex-Device-Name => Chrome
May 01, 2020 18:12:59.435 [0x80f044000] VERBOSE -  * X-Plex-Device-Screen-Resolution => 1378x820,1707x960
May 01, 2020 18:12:59.435 [0x80f044000] VERBOSE -  * X-Plex-Language => en
May 01, 2020 18:12:59.436 [0x80f044000] ERROR - OnConnect: unable to retrieve service provider details
May 01, 2020 18:12:59.436 [0x80f044000] VERBOSE - It took 0.0 sec to serialize a list with 0 elements.
May 01, 2020 18:12:59.436 [0x80c716000] DEBUG - Completed: [192.168.8.169:58329] 200 GET /livetv/epg/countries/usa/tv.plex.providers.epg.onconnect/lineups?postalCode=9080 (4 live) GZIP 0ms 451 bytes (pipelined: 4)
May 01, 2020 18:12:59.658 [0x80f044000] DEBUG - Request: [192.168.8.169:58329 (Subnet)] GET /livetv/epg/countries/usa/tv.plex.providers.epg.onconnect/lineups?postalCode=90803 (4 live) GZIP
May 01, 2020 18:12:59.658 [0x80f044000] VERBOSE -  * Accept => application/xml
May 01, 2020 18:12:59.658 [0x80f044000] VERBOSE -  * Accept-Encoding => gzip, deflate
May 01, 2020 18:12:59.658 [0x80f044000] VERBOSE -  * Accept-Language => en
May 01, 2020 18:12:59.658 [0x80f044000] VERBOSE -  * Connection => keep-alive
May 01, 2020 18:12:59.658 [0x80f044000] VERBOSE -  * dnt => 1
May 01, 2020 18:12:59.658 [0x80f044000] VERBOSE -  * Host => 192.168.8.149:32400
May 01, 2020 18:12:59.658 [0x80f044000] VERBOSE -  * Referer => http://192.168.8.149:32400/web/index.html
May 01, 2020 18:12:59.658 [0x80f044000] VERBOSE -  * User-Agent => Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.163 Safari/537.36
May 01, 2020 18:12:59.658 [0x80f044000] VERBOSE -  * X-Plex-Client-Identifier => ps9t8thdd3sjlunxtr48mgc1
May 01, 2020 18:12:59.658 [0x80f044000] VERBOSE -  * X-Plex-Device => Windows
May 01, 2020 18:12:59.658 [0x80f044000] VERBOSE -  * X-Plex-Device-Name => Chrome
May 01, 2020 18:12:59.658 [0x80f044000] VERBOSE -  * X-Plex-Device-Screen-Resolution => 1378x820,1707x960
May 01, 2020 18:12:59.658 [0x80f044000] VERBOSE -  * X-Plex-Features => external-media,indirect-media
May 01, 2020 18:12:59.658 [0x80f044000] VERBOSE -  * X-Plex-Language => en
May 01, 2020 18:12:59.658 [0x80f044000] VERBOSE -  * X-Plex-Model => bundled
May 01, 2020 18:12:59.658 [0x80f044000] VERBOSE -  * X-Plex-Platform => Chrome
May 01, 2020 18:12:59.658 [0x80f044000] VERBOSE -  * X-Plex-Platform-Version => 80.0
May 01, 2020 18:12:59.658 [0x80f044000] VERBOSE -  * X-Plex-Product => Plex Web
May 01, 2020 18:12:59.658 [0x80f044000] VERBOSE -  * X-Plex-Sync-Version => 2
May 01, 2020 18:12:59.658 [0x80f044000] VERBOSE -  * X-Plex-Version => 4.22.3
May 01, 2020 18:12:59.658 [0x80f044000] VERBOSE -  * X-Requested-With => XMLHttpRequest
May 01, 2020 18:12:59.658 [0x80f044000] VERBOSE -  * postalCode => 90803
May 01, 2020 18:12:59.658 [0x80f044000] VERBOSE -  * X-Plex-Product => Plex Web
May 01, 2020 18:12:59.658 [0x80f044000] VERBOSE -  * X-Plex-Version => 4.22.3
May 01, 2020 18:12:59.658 [0x80f044000] VERBOSE -  * X-Plex-Client-Identifier => ps9t8thdd3sjlunxtr48mgc1
May 01, 2020 18:12:59.658 [0x80f044000] VERBOSE -  * X-Plex-Platform => Chrome
May 01, 2020 18:12:59.658 [0x80f044000] VERBOSE -  * X-Plex-Platform-Version => 80.0
May 01, 2020 18:12:59.658 [0x80f044000] VERBOSE -  * X-Plex-Sync-Version => 2
May 01, 2020 18:12:59.658 [0x80f044000] VERBOSE -  * X-Plex-Features => external-media,indirect-media
May 01, 2020 18:12:59.658 [0x80f044000] VERBOSE -  * X-Plex-Model => bundled
May 01, 2020 18:12:59.658 [0x80f044000] VERBOSE -  * X-Plex-Device => Windows
May 01, 2020 18:12:59.658 [0x80f044000] VERBOSE -  * X-Plex-Device-Name => Chrome
May 01, 2020 18:12:59.658 [0x80f044000] VERBOSE -  * X-Plex-Device-Screen-Resolution => 1378x820,1707x960
May 01, 2020 18:12:59.658 [0x80f044000] VERBOSE -  * X-Plex-Language => en
May 01, 2020 18:12:59.658 [0x80f044000] ERROR - OnConnect: unable to retrieve service provider details
May 01, 2020 18:12:59.658 [0x80f044000] VERBOSE - It took 0.0 sec to serialize a list with 0 elements.
May 01, 2020 18:12:59.658 [0x80c716500] DEBUG - Completed: [192.168.8.169:58329] 200 GET /livetv/epg/countries/usa/tv.plex.providers.epg.onconnect/lineups?postalCode=90803 (4 live) GZIP 0ms 453 bytes (pipelined: 5)
54

Thank you - In 1.19.x versions of Plex Media Server we now purge old Gracenote DVR setup

Are you able to get a 1.19.x release ? You are running 1.18.9

Do you get an option to Delete this old DVR on the settings page?

55

No change in version 1.19.1.2589 – still blocked by postal code. This was from a fresh install per site instructions at :

[ had to install p5-Locale-libintl and libidn2 pkgs ] to get 1.19 release to function.

LOG ERROR indicates remote server problem-- May 02, 2020 08:54:10.141 [0x80da66a00] ERROR - EPG[tv.plex.providers.epg.cloud]: unable to retrieve service provider details

I have NO option to delete DVR because I can NEVER get past initial setup.

log

May 02, 2020 08:47:19.059 [0x80bac2400] INFO - Plex Media Server v1.19.1.2589-2de7f3266 - FreeBSD PC amd64 - build: freebsd-x86_64 freebsd - GMT -07:00
May 02, 2020 08:47:19.060 [0x80bac2400] INFO - FreeBSD version: 11.3-RELEASE-p7, language: en-US
May 02, 2020 08:47:19.060 [0x80bac2400] INFO - Processor Intel(R) Core(TM) i3-9100 CPU @ 3.60GHz
May 02, 2020 08:47:19.060 [0x80bac2400] INFO - /usr/local/share/plexmediaserver-plexpass/Plex_Media_Server
May 02, 2020 08:47:19.059 [0x80ba16000] DEBUG - BPQ: [Idle] -> [Starting]
May 02, 2020 08:47:19.059 [0x80ba16000] DEBUG - FeatureManager: Using cached data for features list
May 02, 2020 08:47:19.060 [0x80ba16000] DEBUG - Opening 20 database sessions to library (com.plexapp.plugins.library), SQLite 3.26.0, threadsafe=1
May 02, 2020 08:47:19.061 [0x80ba16000] INFO - SQLITE3:0x10, 283, recovered 433 frames from WAL file /usr/local/plexdata-plexpass/Plex Media Server/Plug-in Support/Databases/com.plexapp.plugins.library.db-wal
May 02, 2020 08:47:19.080 [0x80ba16000] DEBUG - Running migrations. (EPG 0)
...
May 02, 2020 08:54:09.920 [0x80da66a00] DEBUG - EPG[tv.plex.providers.epg.cloud]: Postal code 9408 is invalid for country US
May 02, 2020 08:54:09.920 [0x80da66a00] VERBOSE - It took 0.0 sec to serialize a list with 0 elements.
May 02, 2020 08:54:09.920 [0x80c463500] DEBUG - Completed: [192.168.8.169:59502] 200 GET /livetv/epg/countries/usa/tv.plex.providers.epg.cloud/lineups?postalCode=9408 (4 live) GZIP 0ms 451 bytes (pipelined: 11)
May 02, 2020 08:54:10.140 [0x80da66a00] DEBUG - Request: [192.168.8.169:59502 (Subnet)] GET /livetv/epg/countries/usa/tv.plex.providers.epg.cloud/lineups?postalCode=94087 (4 live) GZIP
May 02, 2020 08:54:10.141 [0x80da66a00] VERBOSE -  * Accept => application/xml
May 02, 2020 08:54:10.141 [0x80da66a00] VERBOSE -  * Accept-Encoding => gzip, deflate
May 02, 2020 08:54:10.141 [0x80da66a00] VERBOSE -  * Accept-Language => en
May 02, 2020 08:54:10.141 [0x80da66a00] VERBOSE -  * Connection => keep-alive
May 02, 2020 08:54:10.141 [0x80da66a00] VERBOSE -  * dnt => 1
May 02, 2020 08:54:10.141 [0x80da66a00] VERBOSE -  * Host => 192.168.8.152:32400
May 02, 2020 08:54:10.141 [0x80da66a00] VERBOSE -  * Referer => http://192.168.8.152:32400/web/index.html
May 02, 2020 08:54:10.141 [0x80da66a00] VERBOSE -  * User-Agent => Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.163 Safari/537.36
May 02, 2020 08:54:10.141 [0x80da66a00] VERBOSE -  * X-Plex-Client-Identifier => 3rsd7jdsk55glwz2iisqoqs9
May 02, 2020 08:54:10.141 [0x80da66a00] VERBOSE -  * X-Plex-Device => Windows
May 02, 2020 08:54:10.141 [0x80da66a00] VERBOSE -  * X-Plex-Device-Name => Chrome
May 02, 2020 08:54:10.141 [0x80da66a00] VERBOSE -  * X-Plex-Device-Screen-Resolution => 1248x822,1707x960
May 02, 2020 08:54:10.141 [0x80da66a00] VERBOSE -  * X-Plex-Features => external-media,indirect-media
May 02, 2020 08:54:10.141 [0x80da66a00] VERBOSE -  * X-Plex-Language => en
May 02, 2020 08:54:10.141 [0x80da66a00] VERBOSE -  * X-Plex-Model => bundled
May 02, 2020 08:54:10.141 [0x80da66a00] VERBOSE -  * X-Plex-Platform => Chrome
May 02, 2020 08:54:10.141 [0x80da66a00] VERBOSE -  * X-Plex-Platform-Version => 80.0
May 02, 2020 08:54:10.141 [0x80da66a00] VERBOSE -  * X-Plex-Product => Plex Web
May 02, 2020 08:54:10.141 [0x80da66a00] VERBOSE -  * X-Plex-Sync-Version => 2
May 02, 2020 08:54:10.141 [0x80da66a00] VERBOSE -  * X-Plex-Version => 4.22.3
May 02, 2020 08:54:10.141 [0x80da66a00] VERBOSE -  * X-Requested-With => XMLHttpRequest
May 02, 2020 08:54:10.141 [0x80da66a00] VERBOSE -  * postalCode => 94087
May 02, 2020 08:54:10.141 [0x80da66a00] VERBOSE -  * X-Plex-Product => Plex Web
May 02, 2020 08:54:10.141 [0x80da66a00] VERBOSE -  * X-Plex-Version => 4.22.3
May 02, 2020 08:54:10.141 [0x80da66a00] VERBOSE -  * X-Plex-Client-Identifier => 3rsd7jdsk55glwz2iisqoqs9
May 02, 2020 08:54:10.141 [0x80da66a00] VERBOSE -  * X-Plex-Platform => Chrome
May 02, 2020 08:54:10.141 [0x80da66a00] VERBOSE -  * X-Plex-Platform-Version => 80.0
May 02, 2020 08:54:10.141 [0x80da66a00] VERBOSE -  * X-Plex-Sync-Version => 2
May 02, 2020 08:54:10.141 [0x80da66a00] VERBOSE -  * X-Plex-Features => external-media,indirect-media
May 02, 2020 08:54:10.141 [0x80da66a00] VERBOSE -  * X-Plex-Model => bundled
May 02, 2020 08:54:10.141 [0x80da66a00] VERBOSE -  * X-Plex-Device => Windows
May 02, 2020 08:54:10.141 [0x80da66a00] VERBOSE -  * X-Plex-Device-Name => Chrome
May 02, 2020 08:54:10.141 [0x80da66a00] VERBOSE -  * X-Plex-Device-Screen-Resolution => 1248x822,1707x960
May 02, 2020 08:54:10.141 [0x80da66a00] VERBOSE -  * X-Plex-Language => en
May 02, 2020 08:54:10.141 [0x80da66a00] ERROR - EPG[tv.plex.providers.epg.cloud]: unable to retrieve service provider details
May 02, 2020 08:54:10.141 [0x80da66a00] VERBOSE - It took 0.0 sec to serialize a list with 0 elements.
May 02, 2020 08:54:10.141 [0x80c463a00] DEBUG - Completed: [192.168.8.169:59502] 200 GET /livetv/epg/countries/usa/tv.plex.providers.epg.cloud/lineups?postalCode=94087 (4 live) GZIP 0ms 452 bytes (pipelined: 12)
May 02, 2020 08:54:17.811 [0x80c463a00] VERBOSE - WebSocket: processed 1 frame(s)
May 02, 2020 08:54:27.822 [0x80c463500] VERBOSE - WebSocket: processed 1 frame(s)
May 02, 2020 08:54:29.697 [0x80c90c000] VERBOSE - LongPoll: Sending data...
May 02, 2020 08:54:29.697 [0x80c463a00] VERBOSE - LongPoll: got onDataRequested, closing connection
May 02, 2020 08:54:29.697 [0x80c463a00] DEBUG - Completed: [192.168.8.169:59421] 200 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (4 live) GZIP 20018ms 5 bytes (pipelined: 25)
May 02, 2020 08:54:29.697 [0x80c463a00] VERBOSE - [IDLE] Removing (1->0) work item http_download - /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1&X-Plex-Product=Plex%20Web&X-Plex-Version=4.22.3&X-Plex-Client-Identifier=3rsd7jdsk55glwz2iisqoqs9&X-Plex-Platform=Chrome&X-Plex-Platform-Version=80.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1248x822%2C1707x960&X-Plex-Language=en
May 02, 2020 08:54:29.697 [0x80c463a00] VERBOSE - [IDLE] Server is now idle
May 02, 2020 08:54:29.720 [0x80da66a00] DEBUG - Request: [192.168.8.169:59421 (Subnet)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (4 live) GZIP
May 02, 2020 08:54:29.720 [0x80da66a00] VERBOSE -  * Accept => text/plain, */*; q=0.01
May 02, 2020 08:54:29.720 [0x80da66a00] VERBOSE -  * Accept-Encoding => gzip, deflate
May 02, 2020 08:54:29.720 [0x80da66a00] VERBOSE -  * Accept-Language => en
May 02, 2020 08:54:29.720 [0x80da66a00] VERBOSE -  * Connection => keep-alive
May 02, 2020 08:54:29.720 [0x80da66a00] VERBOSE -  * dnt => 1
May 02, 2020 08:54:29.720 [0x80da66a00] VERBOSE -  * Host => 192.168.8.152:32400
May 02, 2020 08:54:29.720 [0x80da66a00] VERBOSE -  * Referer => http://192.168.8.152:32400/web/index.html
May 02, 2020 08:54:29.720 [0x80da66a00] VERBOSE -  * User-Agent => Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.163 Safari/537.36
May 02, 2020 08:54:29.720 [0x80da66a00] VERBOSE -  * X-Plex-Client-Identifier => 3rsd7jdsk55glwz2iisqoqs9
May 02, 2020 08:54:29.720 [0x80da66a00] VERBOSE -  * X-Plex-Device => Windows
May 02, 2020 08:54:29.720 [0x80da66a00] VERBOSE -  * X-Plex-Device-Name => Chrome
May 02, 2020 08:54:29.720 [0x80da66a00] VERBOSE -  * X-Plex-Device-Screen-Resolution => 1248x822,1707x960
May 02, 2020 08:54:29.720 [0x80da66a00] VERBOSE -  * X-Plex-Features => external-media,indirect-media
May 02, 2020 08:54:29.720 [0x80da66a00] VERBOSE -  * X-Plex-Language => en
May 02, 2020 08:54:29.720 [0x80da66a00] VERBOSE -  * X-Plex-Model => bundled
May 02, 2020 08:54:29.720 [0x80da66a00] VERBOSE -  * X-Plex-Platform => Chrome
May 02, 2020 08:54:29.720 [0x80da66a00] VERBOSE -  * X-Plex-Platform-Version => 80.0
May 02, 2020 08:54:29.720 [0x80da66a00] VERBOSE -  * X-Plex-Product => Plex Web
May 02, 2020 08:54:29.720 [0x80da66a00] VERBOSE -  * X-Plex-Sync-Version => 2
May 02, 2020 08:54:29.720 [0x80da66a00] VERBOSE -  * X-Plex-Version => 4.22.3
May 02, 2020 08:54:29.720 [0x80da66a00] VERBOSE -  * X-Requested-With => XMLHttpRequest
May 02, 2020 08:54:29.720 [0x80da66a00] VERBOSE -  * deviceClass => pc
May 02, 2020 08:54:29.720 [0x80da66a00] VERBOSE -  * protocolVersion => 3
May 02, 2020 08:54:29.720 [0x80da66a00] VERBOSE -  * protocolCapabilities => timeline,playback,navigation,mirror,playqueues
May 02, 2020 08:54:29.720 [0x80da66a00] VERBOSE -  * timeout => 1
May 02, 2020 08:54:29.720 [0x80da66a00] VERBOSE -  * X-Plex-Product => Plex Web
May 02, 2020 08:54:29.720 [0x80da66a00] VERBOSE -  * X-Plex-Version => 4.22.3
May 02, 2020 08:54:29.720 [0x80da66a00] VERBOSE -  * X-Plex-Client-Identifier => 3rsd7jdsk55glwz2iisqoqs9
May 02, 2020 08:54:29.720 [0x80da66a00] VERBOSE -  * X-Plex-Platform => Chrome
May 02, 2020 08:54:29.720 [0x80da66a00] VERBOSE -  * X-Plex-Platform-Version => 80.0
May 02, 2020 08:54:29.720 [0x80da66a00] VERBOSE -  * X-Plex-Sync-Version => 2
May 02, 2020 08:54:29.720 [0x80da66a00] VERBOSE -  * X-Plex-Features => external-media,indirect-media
May 02, 2020 08:54:29.720 [0x80da66a00] VERBOSE -  * X-Plex-Model => bundled
May 02, 2020 08:54:29.720 [0x80da66a00] VERBOSE -  * X-Plex-Device => Windows
May 02, 2020 08:54:29.720 [0x80da66a00] VERBOSE -  * X-Plex-Device-Name => Chrome
May 02, 2020 08:54:29.720 [0x80da66a00] VERBOSE -  * X-Plex-Device-Screen-Resolution => 1248x822,1707x960
May 02, 2020 08:54:29.720 [0x80da66a00] VERBOSE -  * X-Plex-Language => en
May 02, 2020 08:54:29.720 [0x80da66a00] VERBOSE - [IDLE] Adding (0->1) work item http_download - /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1&X-Plex-Product=Plex%20Web&X-Plex-Version=4.22.3&X-Plex-Client-Identifier=3rsd7jdsk55glwz2iisqoqs9&X-Plex-Platform=Chrome&X-Plex-Platform-Version=80.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1248x822%2C1707x960&X-Plex-Language=en
May 02, 2020 08:54:29.720 [0x80da66a00] VERBOSE - [IDLE] Server is now active
May 02, 2020 08:54:29.720 [0x80da66a00] VERBOSE - [IDLE] * http_download - /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1&X-Plex-Product=Plex%20Web&X-Plex-Version=4.22.3&X-Plex-Client-Identifier=3rsd7jdsk55glwz2iisqoqs9&X-Plex-Platform=Chrome&X-Plex-Platform-Version=80.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1248x822%2C1707x960&X-Plex-Language=en - 1 active item(s)
May 02, 2020 08:54:29.720 [0x80da66a00] DEBUG - Content-Length is -1 (of total: -1).
May 02, 2020 08:54:30.168 [0x80c463a00] VERBOSE - We didn't receive any data from 192.168.8.169:59502 in time, dropping connection.
May 02, 2020 08:54:30.168 [0x80c463a00] VERBOSE - Didn't receive a request from 192.168.8.169:59502: End of file
May 02, 2020 08:54:37.828 [0x80c463a00] VERBOSE - WebSocket: processed 1 frame(s)
May 02, 2020 08:54:47.847 [0x80c463500] VERBOSE - WebSocket: processed 1 frame(s)
May 02, 2020 08:54:49.741 [0x80d4f5000] VERBOSE - LongPoll: Sending data...
May 02, 2020 08:54:49.741 [0x80c463500] VERBOSE - LongPoll: got onDataRequested, closing connection
May 02, 2020 08:54:49.741 [0x80c463500] DEBUG - Completed: [192.168.8.169:59421] 200 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (3 live) GZIP 20021ms 5 bytes (pipelined: 26)
May 02, 2020 08:54:49.741 [0x80c463500] VERBOSE - [IDLE] Removing (1->0) work item http_download - /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1&X-Plex-Product=Plex%20Web&X-Plex-Version=4.22.3&X-Plex-Client-Identifier=3rsd7jdsk55glwz2iisqoqs9&X-Plex-Platform=Chrome&X-Plex-Platform-Version=80.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1248x822%2C1707x960&X-Plex-Language=en
May 02, 2020 08:54:49.741 [0x80c463500] VERBOSE - [IDLE] Server is now idle
May 02, 2020 08:54:49.759 [0x80da66a00] DEBUG - Request: [192.168.8.169:59421 (Subnet)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (3 live) GZIP
May 02, 2020 08:54:49.759 [0x80da66a00] VERBOSE -  * Accept => text/plain, */*; q=0.01
May 02, 2020 08:54:49.759 [0x80da66a00] VERBOSE -  * Accept-Encoding => gzip, deflate
May 02, 2020 08:54:49.759 [0x80da66a00] VERBOSE -  * Accept-Language => en
May 02, 2020 08:54:49.759 [0x80da66a00] VERBOSE -  * Connection => keep-alive
May 02, 2020 08:54:49.759 [0x80da66a00] VERBOSE -  * dnt => 1
May 02, 2020 08:54:49.759 [0x80da66a00] VERBOSE -  * Host => 192.168.8.152:32400
May 02, 2020 08:54:49.759 [0x80da66a00] VERBOSE -  * Referer => http://192.168.8.152:32400/web/index.html
May 02, 2020 08:54:49.759 [0x80da66a00] VERBOSE -  * User-Agent => Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.163 Safari/537.36
May 02, 2020 08:54:49.759 [0x80da66a00] VERBOSE -  * X-Plex-Client-Identifier => 3rsd7jdsk55glwz2iisqoqs9
May 02, 2020 08:54:49.759 [0x80da66a00] VERBOSE -  * X-Plex-Device => Windows
May 02, 2020 08:54:49.759 [0x80da66a00] VERBOSE -  * X-Plex-Device-Name => Chrome
May 02, 2020 08:54:49.759 [0x80da66a00] VERBOSE -  * X-Plex-Device-Screen-Resolution => 1248x822,1707x960
May 02, 2020 08:54:49.759 [0x80da66a00] VERBOSE -  * X-Plex-Features => external-media,indirect-media
May 02, 2020 08:54:49.759 [0x80da66a00] VERBOSE -  * X-Plex-Language => en
May 02, 2020 08:54:49.759 [0x80da66a00] VERBOSE -  * X-Plex-Model => bundled
May 02, 2020 08:54:49.759 [0x80da66a00] VERBOSE -  * X-Plex-Platform => Chrome
May 02, 2020 08:54:49.759 [0x80da66a00] VERBOSE -  * X-Plex-Platform-Version => 80.0
May 02, 2020 08:54:49.759 [0x80da66a00] VERBOSE -  * X-Plex-Product => Plex Web
May 02, 2020 08:54:49.759 [0x80da66a00] VERBOSE -  * X-Plex-Sync-Version => 2
May 02, 2020 08:54:49.759 [0x80da66a00] VERBOSE -  * X-Plex-Version => 4.22.3
May 02, 2020 08:54:49.759 [0x80da66a00] VERBOSE -  * X-Requested-With => XMLHttpRequest
May 02, 2020 08:54:49.759 [0x80da66a00] VERBOSE -  * deviceClass => pc
May 02, 2020 08:54:49.759 [0x80da66a00] VERBOSE -  * protocolVersion => 3
May 02, 2020 08:54:49.759 [0x80da66a00] VERBOSE -  * protocolCapabilities => timeline,playback,navigation,mirror,playqueues
May 02, 2020 08:54:49.759 [0x80da66a00] VERBOSE -  * timeout => 1
May 02, 2020 08:54:49.759 [0x80da66a00] VERBOSE -  * X-Plex-Product => Plex Web
May 02, 2020 08:54:49.759 [0x80da66a00] VERBOSE -  * X-Plex-Version => 4.22.3
May 02, 2020 08:54:49.759 [0x80da66a00] VERBOSE -  * X-Plex-Client-Identifier => 3rsd7jdsk55glwz2iisqoqs9
May 02, 2020 08:54:49.759 [0x80da66a00] VERBOSE -  * X-Plex-Platform => Chrome
May 02, 2020 08:54:49.759 [0x80da66a00] VERBOSE -  * X-Plex-Platform-Version => 80.0
May 02, 2020 08:54:49.759 [0x80da66a00] VERBOSE -  * X-Plex-Sync-Version => 2
May 02, 2020 08:54:49.759 [0x80da66a00] VERBOSE -  * X-Plex-Features => external-media,indirect-media
May 02, 2020 08:54:49.759 [0x80da66a00] VERBOSE -  * X-Plex-Model => bundled
May 02, 2020 08:54:49.759 [0x80da66a00] VERBOSE -  * X-Plex-Device => Windows
May 02, 2020 08:54:49.759 [0x80da66a00] VERBOSE -  * X-Plex-Device-Name => Chrome
May 02, 2020 08:54:49.759 [0x80da66a00] VERBOSE -  * X-Plex-Device-Screen-Resolution => 1248x822,1707x960
May 02, 2020 08:54:49.759 [0x80da66a00] VERBOSE -  * X-Plex-Language => en
May 02, 2020 08:54:49.759 [0x80da66a00] VERBOSE - [IDLE] Adding (0->1) work item http_download - /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1&X-Plex-Product=Plex%20Web&X-Plex-Version=4.22.3&X-Plex-Client-Identifier=3rsd7jdsk55glwz2iisqoqs9&X-Plex-Platform=Chrome&X-Plex-Platform-Version=80.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1248x822%2C1707x960&X-Plex-Language=en
May 02, 2020 08:54:49.759 [0x80da66a00] VERBOSE - [IDLE] Server is now active
May 02, 2020 08:54:49.759 [0x80da66a00] VERBOSE - [IDLE] * http_download - /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1&X-Plex-Product=Plex%20Web&X-Plex-Version=4.22.3&X-Plex-Client-Identifier=3rsd7jdsk55glwz2iisqoqs9&X-Plex-Platform=Chrome&X-Plex-Platform-Version=80.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1248x822%2C1707x960&X-Plex-Language=en - 1 active item(s)
May 02, 2020 08:54:49.759 [0x80da66a00] DEBUG - Content-Length is -1 (of total: -1).
May 02, 2020 08:54:57.869 [0x80c463500] VERBOSE - WebSocket: processed 1 frame(s)
May 02, 2020 08:55:07.879 [0x80c463a00] VERBOSE - WebSocket: processed 1 frame(s)
May 02, 2020 08:55:09.772 [0x80d4f5000] VERBOSE - LongPoll: Sending data...
May 02, 2020 08:55:09.772 [0x80c463500] VERBOSE - LongPoll: got onDataRequested, closing connection
May 02, 2020 08:55:09.773 [0x80c463500] DEBUG - Completed: [192.168.8.169:59421] 200 GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (3 live) GZIP 20013ms 5 bytes (pipelined: 27)
May 02, 2020 08:55:09.773 [0x80c463500] VERBOSE - [IDLE] Removing (1->0) work item http_download - /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1&X-Plex-Product=Plex%20Web&X-Plex-Version=4.22.3&X-Plex-Client-Identifier=3rsd7jdsk55glwz2iisqoqs9&X-Plex-Platform=Chrome&X-Plex-Platform-Version=80.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1248x822%2C1707x960&X-Plex-Language=en
May 02, 2020 08:55:09.773 [0x80c463500] VERBOSE - [IDLE] Server is now idle
May 02, 2020 08:55:09.790 [0x80da66a00] DEBUG - Request: [192.168.8.169:59421 (Subnet)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (3 live) GZIP
May 02, 2020 08:55:09.790 [0x80da66a00] VERBOSE -  * Accept => text/plain, */*; q=0.01
May 02, 2020 08:55:09.790 [0x80da66a00] VERBOSE -  * Accept-Encoding => gzip, deflate
May 02, 2020 08:55:09.790 [0x80da66a00] VERBOSE -  * Accept-Language => en
May 02, 2020 08:55:09.790 [0x80da66a00] VERBOSE -  * Connection => keep-alive
May 02, 2020 08:55:09.790 [0x80da66a00] VERBOSE -  * dnt => 1
May 02, 2020 08:55:09.790 [0x80da66a00] VERBOSE -  * Host => 192.168.8.152:32400
May 02, 2020 08:55:09.790 [0x80da66a00] VERBOSE -  * Referer => http://192.168.8.152:32400/web/index.html
May 02, 2020 08:55:09.790 [0x80da66a00] VERBOSE -  * User-Agent => Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.163 Safari/537.36
May 02, 2020 08:55:09.790 [0x80da66a00] VERBOSE -  * X-Plex-Client-Identifier => 3rsd7jdsk55glwz2iisqoqs9
May 02, 2020 08:55:09.790 [0x80da66a00] VERBOSE -  * X-Plex-Device => Windows
May 02, 2020 08:55:09.790 [0x80da66a00] VERBOSE -  * X-Plex-Device-Name => Chrome
May 02, 2020 08:55:09.790 [0x80da66a00] VERBOSE -  * X-Plex-Device-Screen-Resolution => 1248x822,1707x960
May 02, 2020 08:55:09.790 [0x80da66a00] VERBOSE -  * X-Plex-Features => external-media,indirect-media
May 02, 2020 08:55:09.790 [0x80da66a00] VERBOSE -  * X-Plex-Language => en
May 02, 2020 08:55:09.790 [0x80da66a00] VERBOSE -  * X-Plex-Model => bundled
May 02, 2020 08:55:09.790 [0x80da66a00] VERBOSE -  * X-Plex-Platform => Chrome
May 02, 2020 08:55:09.790 [0x80da66a00] VERBOSE -  * X-Plex-Platform-Version => 80.0
May 02, 2020 08:55:09.790 [0x80da66a00] VERBOSE -  * X-Plex-Product => Plex Web
May 02, 2020 08:55:09.790 [0x80da66a00] VERBOSE -  * X-Plex-Sync-Version => 2
May 02, 2020 08:55:09.790 [0x80da66a00] VERBOSE -  * X-Plex-Version => 4.22.3
May 02, 2020 08:55:09.790 [0x80da66a00] VERBOSE -  * X-Requested-With => XMLHttpRequest
May 02, 2020 08:55:09.790 [0x80da66a00] VERBOSE -  * deviceClass => pc
May 02, 2020 08:55:09.790 [0x80da66a00] VERBOSE -  * protocolVersion => 3
May 02, 2020 08:55:09.790 [0x80da66a00] VERBOSE -  * protocolCapabilities => timeline,playback,navigation,mirror,playqueues
May 02, 2020 08:55:09.790 [0x80da66a00] VERBOSE -  * timeout => 1
May 02, 2020 08:55:09.790 [0x80da66a00] VERBOSE -  * X-Plex-Product => Plex Web
May 02, 2020 08:55:09.790 [0x80da66a00] VERBOSE -  * X-Plex-Version => 4.22.3
May 02, 2020 08:55:09.790 [0x80da66a00] VERBOSE -  * X-Plex-Client-Identifier => 3rsd7jdsk55glwz2iisqoqs9
May 02, 2020 08:55:09.790 [0x80da66a00] VERBOSE -  * X-Plex-Platform => Chrome
May 02, 2020 08:55:09.790 [0x80da66a00] VERBOSE -  * X-Plex-Platform-Version => 80.0
May 02, 2020 08:55:09.790 [0x80da66a00] VERBOSE -  * X-Plex-Sync-Version => 2
May 02, 2020 08:55:09.790 [0x80da66a00] VERBOSE -  * X-Plex-Features => external-media,indirect-media
May 02, 2020 08:55:09.790 [0x80da66a00] VERBOSE -  * X-Plex-Model => bundled
May 02, 2020 08:55:09.790 [0x80da66a00] VERBOSE -  * X-Plex-Device => Windows
May 02, 2020 08:55:09.790 [0x80da66a00] VERBOSE -  * X-Plex-Device-Name => Chrome
May 02, 2020 08:55:09.790 [0x80da66a00] VERBOSE -  * X-Plex-Device-Screen-Resolution => 1248x822,1707x960
May 02, 2020 08:55:09.790 [0x80da66a00] VERBOSE -  * X-Plex-Language => en
May 02, 2020 08:55:09.790 [0x80da66a00] VERBOSE - [IDLE] Adding (0->1) work item http_download - /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1&X-Plex-Product=Plex%20Web&X-Plex-Version=4.22.3&X-Plex-Client-Identifier=3rsd7jdsk55glwz2iisqoqs9&X-Plex-Platform=Chrome&X-Plex-Platform-Version=80.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1248x822%2C1707x960&X-Plex-Language=en
May 02, 2020 08:55:09.790 [0x80da66a00] VERBOSE - [IDLE] Server is now active
May 02, 2020 08:55:09.790 [0x80da66a00] VERBOSE - [IDLE] * http_download - /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1&X-Plex-Product=Plex%20Web&X-Plex-Version=4.22.3&X-Plex-Client-Identifier=3rsd7jdsk55glwz2iisqoqs9&X-Plex-Platform=Chrome&X-Plex-Platform-Version=80.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1248x822%2C1707x960&X-Plex-Language=en - 1 active item(s)
May 02, 2020 08:55:09.790 [0x80da66a00] DEBUG - Content-Length is -1 (of total: -1).
May 02, 2020 08:55:17.892 [0x80c463a00] VERBOSE - WebSocket: processed 1 frame(s)
May 02, 2020 08:55:20.015 [0x80da66a00] DEBUG - Request: [192.168.8.169:59520 (Subnet)] GET /:/prefs (7 live) GZIP
May 02, 2020 08:55:20.015 [0x80da66a00] VERBOSE -  * Accept => application/xml
May 02, 2020 08:55:20.015 [0x80da66a00] VERBOSE -  * Accept-Encoding => gzip, deflate
May 02, 2020 08:55:20.015 [0x80da66a00] VERBOSE -  * Accept-Language => en
May 02, 2020 08:55:20.015 [0x80da66a00] VERBOSE -  * Connection => keep-alive
May 02, 2020 08:55:20.015 [0x80da66a00] VERBOSE -  * dnt => 1
May 02, 2020 08:55:20.015 [0x80da66a00] VERBOSE -  * Host => 192.168.8.152:32400
May 02, 2020 08:55:20.015 [0x80da66a00] VERBOSE -  * Referer => http://192.168.8.152:32400/web/index.html
May 02, 2020 08:55:20.015 [0x80da66a00] VERBOSE -  * User-Agent => Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.163 Safari/537.36
May 02, 2020 08:55:20.015 [0x80da66a00] VERBOSE -  * X-Plex-Client-Identifier => 3rsd7jdsk55glwz2iisqoqs9
May 02, 2020 08:55:20.015 [0x80da66a00] VERBOSE -  * X-Plex-Device => Windows
May 02, 2020 08:55:20.015 [0x80da66a00] VERBOSE -  * X-Plex-Device-Name => Chrome
May 02, 2020 08:55:20.015 [0x80da66a00] VERBOSE -  * X-Plex-Device-Screen-Resolution => 1248x822,1707x960
May 02, 2020 08:55:20.015 [0x80da66a00] VERBOSE -  * X-Plex-Features => external-media,indirect-media
May 02, 2020 08:55:20.015 [0x80da66a00] VERBOSE -  * X-Plex-Language => en
May 02, 2020 08:55:20.015 [0x80da66a00] VERBOSE -  * X-Plex-Model => bundled
May 02, 2020 08:55:20.015 [0x80da66a00] VERBOSE -  * X-Plex-Platform => Chrome
May 02, 2020 08:55:20.015 [0x80da66a00] VERBOSE -  * X-Plex-Platform-Version => 80.0
May 02, 2020 08:55:20.015 [0x80da66a00] VERBOSE -  * X-Plex-Product => Plex Web
May 02, 2020 08:55:20.015 [0x80da66a00] VERBOSE -  * X-Plex-Sync-Version => 2
May 02, 2020 08:55:20.015 [0x80da66a00] VERBOSE -  * X-Plex-Version => 4.22.3
May 02, 2020 08:55:20.015 [0x80da66a00] VERBOSE -  * X-Requested-With => XMLHttpRequest
May 02, 2020 08:55:20.015 [0x80da66a00] VERBOSE -  * X-Plex-Product => Plex Web
May 02, 2020 08:55:20.015 [0x80da66a00] VERBOSE -  * X-Plex-Version => 4.22.3
May 02, 2020 08:55:20.015 [0x80da66a00] VERBOSE -  * X-Plex-Client-Identifier => 3rsd7jdsk55glwz2iisqoqs9
May 02, 2020 08:55:20.015 [0x80da66a00] VERBOSE -  * X-Plex-Platform => Chrome
May 02, 2020 08:55:20.015 [0x80da66a00] VERBOSE -  * X-Plex-Platform-Version => 80.0
May 02, 2020 08:55:20.015 [0x80da66a00] VERBOSE -  * X-Plex-Sync-Version => 2
May 02, 2020 08:55:20.015 [0x80da66a00] VERBOSE -  * X-Plex-Features => external-media,indirect-media
May 02, 2020 08:55:20.015 [0x80da66a00] VERBOSE -  * X-Plex-Model => bundled
May 02, 2020 08:55:20.015 [0x80da66a00] VERBOSE -  * X-Plex-Device => Windows
May 02, 2020 08:55:20.015 [0x80da66a00] VERBOSE -  * X-Plex-Device-Name => Chrome
May 02, 2020 08:55:20.015 [0x80da66a00] VERBOSE -  * X-Plex-Device-Screen-Resolution => 1248x822,1707x960
May 02, 2020 08:55:20.015 [0x80da66a00] VERBOSE -  * X-Plex-Language => en...
56

It has progressed from the earlier error and is no longer looking for a Gracenote lineup.

I do not believe I have a full log file.

Was the server signed in to a plex.tv account and claimed ? We do check if the server is online and part of that check is a connection to plex.tv back end systems.

57

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