Server Version#: 1.15.5.994
Web Client: 3.95.2
I tried to set up Remote Access by manually specifying public port (left port to default) and since applying this, I am getting the “Looking for servers…” running forever. I cannot seem to find a way to disable Remote Access at this point since the Setting “Remote Access” is not available (not shown) in interface via QNAP or Web access (https://plex.tv).
Does anyone know a way to disable “Remote Access” or get me back to accessing plex server?
First, try http://<IP_OF_QNAP>:32400/web
And if that doesn’t work, then report back, and tell me the first 2 blocks in your QNAP IP Address, like 192.168.x.y
Before reading your reply, I tried deleting the Preferences.xml and this helped get me beyond the problem “Looking for servers…”. I now can see my libraries on a server. It seemed that in deleting the Preferences.xml, I had to recreate the Library (but it seems to have same structure I had before). I now have an issue with Claiming Server… when I click on button to claim server it quickly goes back to Claim Server again.
To answer your question. With the change I made I am able to bring up Plex using http://<IP_OF_QNAP>:32400/web. The first two blocks are 10.0.x.y.
Thanks…
Try this:
And best to use the Linux version, copy it to your QNAP, and then run it from a commandline
Then use 127.0.0.1 as IP when asked for it
I copied claimpms.sh to QNAP and ran it with 127.0.0.1 IP. The result is an:
ERROR
We failed to authenticate towards plex.tv
Please check username and password, as well a network access
I believe I am entering in correct username and password, so not sure what is wrong. I will have to check tomorrow at this point. Is there a way to check network access from Putty? I could certainly ping 127.0.0.1.
Thanks…
Use putty, and connect to your qnap.
Then type ping ping-test.net
When I ping ping-test.net I receive: Network is unreachable.
I am not familiar with putty so not sure if I need to set something up specifically to get network access. I am using QNAP IP address as my host for putty.
Check QNAP DNS settings, as well as default gateway
I have DNS set to “Obtain IP address settings automatically via DHCP”. This determines default gateway automatically.
If your ping still fails, then you should look at your DHCP server, and when said, it’s always wise to use a static IP for your QNAP!
I changed QNAP to static ip and have set default gateway to my router. I do not see any change in “Network is unreachable”. Do you have any other suggestions?
THen you have to describe your network setup in details!
Like: IP and mask of QNAP, as well as default router and DNS settings
Router info: like IP and DNS settings
Let me try to explain. I am not very familiar with network settings.
Maybe a question first: how do I determine the DHCP server IP address? Is this usually the router?
It looks like the QNAP IP/Mask is 10.0.1.30/255.255.255.0. I can ping QNAP successfully as well as router from putty.
Correct, and should be your default router
Also, just for a short test, try and set your DNS to 8.8.8.8 (Google DNS)
I set DNS to 8.8.8.8 and I get popup warning “Cannot connect to the specified primary DNS server, do you want to use it any way?”
Then either your default router is incorrect, or your router is blocking DNS requests
Since using putty, on your windows workstation, press the windows button on the keyboard, and start typing cmd
The select Open or run
In the dos box that opens, type ipconfig /all and take a note of dns and default router.
Then enter those values on your QNAP
I tried the values out of command ipconfig for QNAP and am having no luck. Is it possible to run the claimpms via windows rather than on QNAP itself? Just an idea.
Also, when I run putty it asks for Port. The default is 22. Is that a possible problem?
Nope, the PMS on QNAP has to contact plex.tv, and currently can’t due to a bad network setup
