I’m sure the new claiming server requirements come with good intent, but I’m getting denied. The first thing that happened to me is that Plex wouldn’t update. Then I got a message saying some other server was trying to log into my account (Lifetime Plex Pass holder here) so I foolishly changed my password. As a result I am locked now out of my server settings. I can’t even see them in Firefox anymore. I got to the point where I was logged into my account yesterday in another browser (Chrome) so I could actually see the new request for claiming the server, but that failed too. I get one chance to claim the server and it doesn’t work tells me I have a problem, wants me to install the software again manually, which I have tried twice, and then the button is rendered useless).
I’ve had seven years of relatively uninterrupted service, but now I can’t do anything. Curiously, although it wants to the server to be claimed, I can see my library on my mobile and it works for now. I’d pay $50 for an hour of tech support, but that won’t be happening apparently. I have a user name and password, but it seems my only log-in option is to use my e-mail and password and that just lets me back into Plex access, but not to my own media, which is all I care about. I’m locked out four or five days now with no end in sight.
My question is, if I delete Plex from all my devices, download it again (probably v1.29.1 or or some earlier version to avoid the claiming issue for as long as humanly possible), change my password(s), again, reload my library, again, delete my authorized device where PMS is housed, will all the issue of separate log-ins to the local host and web app go away? Since I can never actually speak to anyone I worry my Lifetime Pass will disappear in the process. I have rebooted the router, change back to dynamic from static IPs, re-downloaded the current version of Plex Media Server, deleted all the Plex related stuff in the registry and followed every possible solution in the forums I could find, but I’m still stuck. I’m inclined to start from scratch and work around the claiming issue for now and see if that will make this headache go away.
I’m obviously frustrated, but can anyone at least confirm deleting Plex from every device I own and re-installing it will not invalidate my Lifetime Pass? Thank you.
P.S. From the console log if it helps; [HttpClient/HCl#a5] HTTP error requesting GET http://10.0.0.121:8080/description.xml (55, Failed sending data to the peer) (Send failure: Connection was reset)