Server Version#: TOS app centre says 1.31.2.6783 (I thought I had updated to 1.40 – maybe as per https://forum.terra-master.com/en/viewtopic.php?t=2340 , it’s not updating the app screen with the new version?) Player Version#: Settings > Plex Web > General says “Version 4.125.1” <If providing serv…

Oh, also: I saw the advice in Reddit - Dive into anything , which was basically “have you tried restarting the NAS” (yes I have, it didn’t fix it!) I saw Managed User Has No Access to Libraries, Admin Account Has No Problems - #7 by tommytg2 , but the advice confused me (I work in website management…

Hey @swann866 I read your question and I’m not sure I can help, but here is goes. It seems like my struggle was the opposite of yours. My admin account was fine, my user accounts were going out my firewall and back in as if they were remote users outside the house. This was even though both admin an…

Hey, thanks for the reply. Could you give any specific guidance for next steps? How could I tell if there was a routing issue – is that something you could help diagnose if I shared the logs, and if so, what would you need logs of?

Sure, I can try to help. Let me verify some facts. The problem is your partner can see content and the admin account does not see content, instead the admin is prompted with “Get Plex Media Server”? Do you have Plex Pass? Is the partner account accessing plex from the same network as the admin acco…

Amazing, thanks! To answer the Qs: You’re correct about the description of the problem. I don’t have Plex Pass (I didn’t before either, when both accounts could access the NAS fine) Yes, both the managed account for my partner, and the admin account, will get different results on the same device o…

are you accessing it from the local IP or app.plex.tv ?

Just tried now, and: On app.plex.tv, the admin account is as above, and also my partners’ account can see the NAS in the sidebar but it says it’s “currently unavailable” (I don’t think that used to be true? But is right now when I just checked) On the local IP access, my partners’ account can acce…

Does anyone else have any guidance? It’s pretty frustrating!

I’ve got the same issue as you, by the sounds of things. I just posted here Can't view my plex server or content libraries via primary account but I can via a managed account - #4 by geraldgg An interesting thing I’ve noticed is that I had a plex client still open on one of my devices from before …

Hi, If you look at my thread, I solved my issue. With new internet provider (Free), my box had a different gateway and my server was using the old one, so no access to plex server. You might look into that.

Managed account can view Plex server, home admin can't?

Plex Media Server

geraldgg July 11, 2024, 7:04am 15

Try to look at this thread Plex Server doesn't show my libraries and I can't add others
Also check the logs if you see something.

Topic		Replies	Views
Moved server to a temporary location - Users see content, Admin does not Plex Media Server managed-accounts , account	3	72	October 13, 2022
PlexPass home user's can't see my movies and tv libraries Plex Media Server managed-accounts , server-synology	6	656	July 16, 2020
Main Account can't see media, but Managed Acccounts can Plex Media Server server-netgear	2	83	October 30, 2022
Library access problem Plex Media Server managed-accounts , server-western-digital , granting-access	2	42	May 12, 2026
All accounts except admin unable to access media, internally or externally Plex Media Server server-windows , roku	18	226	April 9, 2023

Managed account can view Plex server, home admin can't?

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