Anybody else having this problem?
No matter what I do, I can unmatch, fix match, try several different selections on Plex Movie, The Movie Database and TV Databases, none are syncing the posters/descriptions etc…
Started happening about 2 weeks ago
HELP!
Go to Movies & TV > … > Refresh all metadata (Do this to both Movies and TV)
@trumpy81 said:
More information is needed like what platform are you running PMS on?Have you checked your network and settings and rebooted your modem/router at all?
May we see your Plex logs after adding a file that does not retrieve metadata, posters etc…?
Open Plex settings > server > help and click on the download logs button. Attach the .zip file to your post, thanks.
Latest log attached
Network settings are fine, open to outside world and I haven’t changed anything since it stopped working…
@trumpy81 said:
Open Plex settings > server > network and disable IPv6.You might want to update Plex to the latest version, PMS v 1.9.7 is getting old now.
Will Try it, the update button is ‘greyed out’ for some reason, has been for a while.
@trumpy81 said:
So go to https://plex.tv/downloads and download from there.
Downloaded latest and turned of IPV6, still no joy (says finished processing, however, there is no metadata or poster)
plex server log
@trumpy81 said:
Looking at your logs:Jan 09, 2018 11:17:43.651 [12240] DEBUG - NetworkInterface: ignoring adapter 'Ethernet 3' (fe80::6149:da8b:9c1a:c82b%2,169.254.200.43) because it has no gateway Jan 09, 2018 11:17:43.651 [12240] DEBUG - NetworkInterface: ignoring adapter 'Ethernet 2' (fe80::8963:ee1e:9a91:c3e8%10,169.254.195.232) because it has no gateway Jan 09, 2018 11:17:43.651 [12240] DEBUG - NetworkInterface: ignoring adapter 'Loopback Pseudo-Interface 1' (::1,127.0.0.1) because it has no gateway Jan 09, 2018 11:17:43.651 [12240] DEBUG - Network interfaces: Jan 09, 2018 11:17:43.651 [12240] DEBUG - * 3 {332614AF-C724-46A8-9ED5-19A68271C4FF} (10.0.0.1) (loopback: 0) Jan 09, 2018 11:30:34.502 [0128] DEBUG - MyPlex: We appear to have lost Internet connectivity, resetting device URL cache.You have no network adapter which means no connection to the internet. Try rebooting the modem/router and anything connected to it including wireless devices.
Also try disabling IPv6 on your network adapters.
I reset the router and my network adapter. Ethernet 3 is my VPN server Ethernet 2 is a for virtualbox, Should be connected to 'Ethernet ', is there a way I can force it?
EDIT:
Doesn’t make sense my network is ‘Fully accessible outside your network’, yet the matching can’t find a network? My streaming in my house is working fine!
I disabled IPv6 in my network adapter and it seems to have fixed it…strange!
Thanks!
Still strange that everything else worked except for matching, also strange that it WAS working just fine for ages, anyway fixed now!
I have a similar issue. Plex successfully finds the match, however, the name is displayed in all caps with underscores between each word of the titles and the release year is completely wrong. For example, one of the movies on my server is 2 Days In Paris. The file itself is named 2 Days in Paris (2007). Plex finds the correct match but changes it at the last second. I tried updating the server to the latest version of Plex and IPv6 is disabled. Does anyone have any ideas?
this screengrab was right before it changed the title
@GellmanMedia said:
this screengrab was right before it changed the title
Sounds like embedded metadata in the file. If you notice, the movie 28 Days is the same way. If you’re ripping from a DVD; a lot of software put garbage into to metadata on mp4 files and that tends to override Plex.
Check your file and see if it has random stuff in it, by right-clicking and selecting “properties”.
You’ll get something like this:
go to the details tab and see what’s there. If it has random stuff there; that’s what’s causing the trouble. You can delete it and then try again. Also, check if your server settings has “local” in the top spot:
If so, move it to the bottom of the list.
After all that, you’ll have to do the “Plex Dance”
The Plex Dance®:
All Steps. In Order. No Shortcuts.
@GellmanMedia said:
this screengrab was right before it changed the title
That is the Collections feature.
It was created because your mp4 file had something in the embedded ‘Album’ metatag.
Disable the Collections feature in the properties of your library to return to the previous behaviour.
see https://support.plex.tv/articles/201273953-collections/
@flamebird said:
@GellmanMedia said:
this screengrab was right before it changed the titleSounds like embedded metadata in the file. If you notice, the movie 28 Days is the same way. If you’re ripping from a DVD; a lot of software put garbage into to metadata on mp4 files and that tends to override Plex.
Check your file and see if it has random stuff in it, by right-clicking and selecting “properties”.
You’ll get something like this:go to the details tab and see what’s there. If it has random stuff there; that’s what’s causing the trouble. You can delete it and then try again. Also, check if your server settings has “local” in the top spot:
If so, move it to the bottom of the list.
After all that, you’ll have to do the “Plex Dance”
The Plex Dance®:
- remove show/movie from library
- rescan library files
- empty trash
- clean bundles
https://support.plex.tv/hc/en-us/articles/200392106-Library-Actions <— scan library files, empty trash, clean bundles- bring names and structures into compliance/Move LMA/etc
- replace corrected show/movie into library
- rescan library files
All Steps. In Order. No Shortcuts.
I tried this and it worked! Thank you so much! Now to do it another 200+ times…
Having the same issue here. IPv6 is disabled. Tried the plex dance^tm and no luck.
The movies it’s having trouble matching don’t have anything entered in properties > details, and I’m unable to edit those fields.
Hi,
Can you please explain why having IPv6 enabled is (or could be) a problem?
