Hello,
Since today I’ve noticed that Plex doesn’t match my media with titles for some reason.
The scanning of the libary is complete but the is no information about the media. When I go to match it doesnt fined anything.
I have same problem
Missing posters are not a sign that the item is not matched per se.
When you open the vertical ellipsis menu on the highest level of an affected show, does the list of command contain “Match” or “Unmatch”?
If you are able to open the “Fix Match” dialog, it means that the item is already matched. The issue is a failure to download the metadata, not a missing match.
But I can’t see the plot and actor, how can I update metadata? The day before yesterday everything worked
It’s come with match…there is no information about the serie at all and the date is 1964 for some reason.
Stop and restart Plex server.
Ensure that it has unfettered access to the internet. Check any firewalls or filters which could potentially interfere with this.
If this doesn’t change anything, try the next step:
stop Plex server
locate the Codecs folder inside the plex data folder. Remove all subfolders it contains, but leave the file .device-id in place.
start Plex server and wait about 5 minutes
then try again
When I choose TVDB agent everything will match, but I get a error message saying it’s outdated.
Don’t switch agents willy-nilly. Doing so could leave your library non-functional, requiring you to delete and re-create it.
Oooh thank you, i have reinstalled Plex server on my nas and now It works. It was the easiest solution,
I could have thought about it….
I have a similar situation where I am constantly trying to get Plex to match the French movie ‘Baise-Moi’ (2000) and it point blank refuses even though it is clearly in IMDB.
Restarting the server does nothing. Due to it’s adult themes I have checked boxes to allow adult content I have had it search in French and used the 'Merican version of the title tried on different installs different agents. It just seems somehow to either be really prudish or really ignorant of non-standard fare and when you have a library of over 2000 titles and you have to rematch every mistake (there are always loads because despite correct naming conventions a more popular title will usually be chosen instead - for instance choosing Disney’s Beauty and the Beast over Cocteau’s masterpiece La Belle et la Bete),having Plex refuse to match at all is particularly annoying.
But with this and other titles it just refuses to acknowledge its existence at all!
Plex Docs → Your Media
→ Naming & Organizing Your Movie Files
→ Fix Match / Match
- Use the Plex Movie scanner & agent.
- Follow Plex naming and organization requirements.
- Add the IMDB ID to the folder & movie name. Alternately, Fix Match using the IMDB ID instead of the movie name.
- Plex Dance the movie if you rename/reorganize.
On my server:
/movies
/La Belle et la Bête (1946)
/La Belle et la Bête (1946).mkv
Matches immediately.
Be sure to add the year to the movie folder & name.
There are at least twenty movies titled “Beauty and the Beast” (that’s when I stopped counting). The French name for several (I didn’t check all) is La Belle et la Bête.
If you do not include the year (or TMDB/IMDB ID) in the folder/file name, Plex will not know which one to match.
/movies
/Baise-Moi (2000)
/Baise-Moi (2000).mkv
The above matches immediately if Allow matching to explicit content is enabled for the library.
If Allow matching.. is not enabled, the movie matches to Fais-moi rêver (2000). However, performing a Fix Match and searching with tt0249380 (Baise-Moi’s IMDB ID) results in the correct match.
/movies
/Baise-Moi (2000) {imdb-tt0249380}
/Baise-Moi (2000) {imdb-tt0249380}.mkv
Adding the IMDB ID matches immediately even if Allow matching to explicit content is disabled.
