Media not detected on Synology PMS but detected on Mac Mini PMS

Plex Media Server
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2

Edit: Recording finished downloading. File names look fine. Check permissions.

Your screen recording takes 20+ minutes to download.

Without waiting the 20+ minutes:

  1. Check File Permissions.
    Make sure the system internal user PlexMediaServer has at least read access to the files.
    See FAQ 30 - DSM 7 - Give PlexMediaServer access to your media
    Run the procedure even if permissions look OK.
    Important: Be sure to select the box to “Appy to this folder, sub-folders and files.”

  2. Please show how you have the files named and organized - screenshot, directory listing, etc.
    Include the full path to the files and the file extension.

  3. Please provide log files.

  • Configure for debug level logs: Settings → Server_Name → General + Show Advanced. Enable debug. Do not enable verbose.
  • Stop Plex Media Server.
  • Start Plex Media Server.
  • Wait two minutes (for logs to capture startup sequence)
  • Pull log files (settings → troubleshooting) and attach the zip file to the thread.
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