Server Version#: 1.19.3.2852
Player Version#: 1.11.0.1215-1d8c460c (Mac)
Tuner Make/Model: HDHomeRun PRIME HDHR3-6CC-3X2
Guide/Lineup name: Comcast Palo Alto Digital
Using XMLTV?: Don’t know what that is
Channel number/Name: 817 / KPJKDT3 (NHK World)
Channel 817 in “Manage Channels” is unchecked, but if you check it, there is no channel 817 in the drop-down to “assign” it to.
(I don’t really understand what “manage channels” actually does, but without the channel being available in the drop-down, I can’t watch the channel or make it appear in the guide.)
NHK World was previously working just fine, but has recently disappeared. Maybe the channel number has changed, I’m not sure.
I’ve also just noticed that in the DVR settings it now says “567 channels - 365 enabled” - I guess this means that 202 channels have disappeared in total and that this is obviously a serious problem.
I tried deleting the DVR and re-adding it, but it doesn’t change anything and 202 channels are still missing.
Is there any way I can get official support for this problem? This post is a couple of months old now.
I re-reproduced the problem today, which is still occuring, and this time I took screenshots.
196 channels are not enabled. (Some of these might be OK, duplicates?)
817 is NHK World, a specific channel I want to watch, but there’s no “817” in the drop-down list. By chance I happened to find that channel, KPJK, does appear in the list, as channel 199. However…
There’s no channel 199 in the list to assign it to.
I tried assigning 199 to 817. But…
If you do that, you get this confusing error. It conflicts with 1147. If you scroll down to 1147 - oh, another channel called “KPJK”. However, if you actually tune into 1147…
Sorry for your forum post getting missed. Bumping it with follow up posts was the right thing to do.
I am looking into the lineup.
Do you have a link to a web page that gives the channels provided by Comcast through cable in Palo Alto ? If there isn’t a public web page, could you provide you with that list from your comcast account
So we need to establish what channel number errors are in the “Comcast Palo Alto Digital” lineup and to do that i need a list of the channel numbers and channel names provided by Comcast
In the meantime for the 817 issue, do the following
In DVR setup - deselect tuner channel 1147
Map tuner channel 817 to lineup channel 1147
See if that resolves this specific issue
OK, I’m attaching two files. One is the channel lineup that Comcast says I am supposed to get, and the other is the channel lineup as reported by my HDHomeRun Prime.
I expect it to be there as 1147 - can you double check
Could you get me a copy of the EPG database files
There are 3 db files - all starting with tv.plex.providers.epg.cloud in the filenames and have .db, .db-wal and .db-shm filename extensions
The db files are in the same Databases directory as the main database files
The Database files are in subdirectory Plug-in Support/Databases below the standard data directory
I would like to see the server logs with debug logging covering a repeat of what you just did to see the channel mapping
I have gone through the XFINITY list and also your HD Homerun tuner channel list. There are a lot of repeats and the tuner channel names were only 365 unique names - so that may be the reason - but i need to see the logs and the database to see what channel callsigns are - the logs you provided which log warnings - do show a lot of duplicate callsigns. So I need to look further into that
A Manual EPG Refresh should be sufficient as it would check the channels then and capturing the logs at the end of the refresh. Do not enable verbose logging.
Since it’s been approaching three months without a fix, I decided to give the “Channels” DVR software a try. It’s not free, but I’m pleased to say that it worked correctly first time, correctly identifying and displaying all my channels.
So I can cancel my Plex Pass when it expires, pay for Channels, and then switch to Jellyfin for my stored Movies and TV.
Switching kinda sucks, but three months of breakage and having to repeatedly chase up support via this forum isn’t acceptable.
Interesting discovery today. “Channels” thinks that based on my zip code my EPG should be “Comcast San Mateo” and not “Comcast Palo Alto”.
Comcast themselves don’t tell me what region I’m in, and I’m closer to Palo Alto than to San Mateo, so I always assumed that Plex was making the right decision.
But now I think maybe it’s not. I manually changed my EPG source in Plex from Palo Alto to San Mateo, and now NHK World works “out of the box”, without the need for your workaround, and although I haven’t made an exhaustive check, at first glance most other channels seem fine.
I don’t know if this is enough to make me switch back to Plex, I’m still mad about the support process here, but at least this might help other people. The problem might be that Plex is choosing the incorrect region, all along.
