Missing TV Shows

Plex Media Server NAS & Devices
1

Server Version#: DSM 7.1

I was adding a new TV Series to my TV Shows Folder. While Plex Dashboard kept showing it was reading the file being added it never actually added the any of them. I tried moving folders around, checking Permissions in the Control Panel, Checked the file name to make sure that wasn’t an issue. I checked my TV Shows folder library to make sure it was showing the right file path. Still it wouldn’t show up and now all my TV shows are gone except 1 episode is showing. All 16 tv show series are completely gone but 1 episode. I have uninstalled and reinstalled, checked for newest update, etc. They will not show and I’m frustrated. All 564 movies are showing, just not the tv shows.
Dashboard

Library
Library824×395 30.1 KB

Permissions
Permissions720×314 7.59 KB

Tv Episode

Any other ideas on how to help?

2

You have assigned rights to the user plex, but on DSM7 the user is named PlexMediaServer

Ref: Synology FAQ - Questions, Answers, and a few How-To's - #25 by ChuckPa

3

I showed the PlexMediaServer Folder permissions box. plex is what is showing to allow for permissions, nothing else. If there was, I would have clicked the appropriate box. If you know of how to fix this I would be happy to try.

If you are referring to the image below, it’s already checked.

Permissions2
Permissions2747×420 30.4 KB

4

Can you post a screenshot of the files in the show, and a copy of your server logs?

5

May I interject and ask a question?

Is media being placed in the PlexMediaServer shared folder?

This should NOT be altered as shown here NOR should media be placed here.

PlexMediaServer is for INTERNAL USE ONLY.
I made it visible so it was easy to backup PMS metadata and databases.

Use:

  1. A shared folder of your creation for your media

    Screenshot from 2022-08-14 22-49-31
    Screenshot from 2022-08-14 22-49-31881×568 107 KB

  2. Grant permission for System Internal User PlexMediaServer permission to read it. Check Apply to this folder, sub-folders and files to set permissions for all files in the shared folder.

  3. If using download/other tools, set permissions 755 for directories and 644 for files. The permits PlexMediaServer to read the files written by other applications.

6

Ok you lost me there. My Media Files are not in the Plex Media Server Folder. I have a separate Folder called Plex with Subfolders for Movies and TV shows. My Movies show up but the TV shows don’t. All Shared folders have same permissions shown previously.

7

What do you mean by server logs?

All TV media files are broken down into their own subfolders in my TV show folder. Each show then has additional subfolders breaking down into seasons 1-?. Each individual media file is named: showname_SxxEpxx.mp4

8

Nevermind, Got it. Hope this is what you’re asking for.
Plex Media Server Logs_2022-08-14_23-29-37.zip (2.2 MB)

9

Synology does not like us using their predefined video, audio, or photo shared folders. Plex and VideoStation, AudioStation, and PhotoStation collide because of how those apps claim exclusive access.

Aug 14, 2022 20:03:36.842 [0x7f7f748aa0] DEBUG - Performing a scan with 'Plex TV Series' (language: en-US virtual: 0).
Aug 14, 2022 20:03:36.842 [0x7f7f748aa0] DEBUG -   * Scanning /volume1/video
Aug 14, 2022 20:03:36.842 [0x7f7f748aa0] ERROR - Failed to create iterator to "/volume1/video": Permission denied
Aug 14, 2022 20:03:36.842 [0x7f7f748aa0] DEBUG -   * Marking media not available in /volume1/video

It is best to create your own shared folder(s) and move your media there.

You might also want to fix the permissions for “Movies”.
“PlexMediaServer” cannot read/write it.

Aug 14, 2022 20:01:31.122 [0x7f7f721aa0] ERROR - IsDirectory failed boost::filesystem::status: Permission denied: "/volume1/video/Movies"
10

What ChuckPa said, Im seeing a number of Permission denied messages

Aug 14, 2022 21:00:54.407 [0x7f80184aa0] ERROR - Failed to create iterator to "/volume1/Plex Media": Permission denied
Aug 14, 2022 21:00:54.421 [0x7f80184aa0] ERROR - Failed to create iterator to "/volume1/video": Permission denied

I would go back thru all of your permissions and ensure that you set them correctly and that you have the recursive option/inheritance option enabled.

11

Fixing permissions for all files and folders in a Shared Folder is easiest done with FileStation.

Screenshot from 2022-08-14 23-51-54
Screenshot from 2022-08-14 23-51-54823×608 79.5 KB

  1. Right-Click the shared folder from the left panel → Properties
  2. “Permissions” tab
  3. “Create” permissions for PlexMediaServer (from the dropdown on the right).
  4. Minimally grant READ permission.
  5. Apply to this folder, sub-folders and files (IMPORTANT)
  6. SAVE
12

Chuck, It already says it has permission on both.

Movies
Movies902×554 29.9 KB

TVPermissions
TVPermissions909×550 30.8 KB

I clicked on Apply to subfolders then Save, After I opened Plex App and they still aren’t showing. Unless I need to Stop the App then Run it again from the Control Panel.

13

Force a “Scan Files” action.

PMS doesn’t know the permissions changed. (there’s no way for us to detect that)

14

Nothing happened, I saw the circle go around but nothing showed up. Still the same as before.

15

Grab logs please.

Also please share with me the name of a file/files (screen shot works too) of what’s missing.

16

Here are the logs again

Plex Media Server Logs_2022-08-15_00-07-37.zip (2.2 MB)

As for the files, That’s hundreds of media files that aren’t showing. Here’s a screen shot so you get an idea. I have 12 Full Series Tv Shows that all files except 1 show aren’t showing up and 3 other small series shows not showing up.

TvMediaFiles
TvMediaFiles945×529 70.2 KB

17

Thank you! Now I see it.

BONES_S01EP01 is not how they should be named.

  1. The SxxExx is SxxEyy (e.g. S01E01); Not Ep

  2. We use a - (space dash space) as standard…
    …BUT…
    You can get away with . if there are no dots anywhere else in the name.
    (e.g Bones.S01E01.mp4)

Full Example: Bones - S01E01.mp4

A renaming tool would really help you here. You could fix all media in minutes. Do you have one?

18

That’s odd, that file path worked for over a year. No, I don’t have a renaming tool. I can fix the files individually.

19

It may have worked… you got lucky. The old scanners were python and very liberal.
The standard has always been Name - SxxExx [ - optional title].ext

If you grab a renamer at some point, let us know. we’ll help with the renaming template.
Curating a lot of media pretty much mandates a tool to save tons of manual labor.

20

It seems to be working, 4 files I tried it on are now showing. I’ll message back on end results or if I have a problem.

2 Likes