Mojave Mac 10.14.6 - Fresh install of OS and Plex Server, Crashes on Launch

Plex Media Server Desktops & Laptops
1

Brand new install of Mojave, and a brand new install of Plex. Never installed on here before. When I download the app and unzip it to the Applications folder and launch it, nothing happens. In the Library/Logs folder, there’s a crash report. I’ve pasted it at the bottom of this email.

I’ve tried uninstalling, re-downloading, re-unzipping, and re-lanching after restarting my Mac, and no dice. There are no hidden folders for Plex that I can remove as I’ve read online to do a fresh uninstall. But, it doesn’t even get to the point where it can create this folders on my Mac hard drive.

I’ve tried searching with the error messages contained in my crash report below and I’m not seeing much. Can someone from Plex help?

Server Version#: 1.18.0.1913-e5cc93306
Crash Log:

Process: Plex Media Server [3341]
Path: /Applications/Plex Media Server.app/Contents/MacOS/Plex Media Server
Identifier: com.plexapp.plexmediaserver
Version: 1.18.0 (1.18.0.1913)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Plex Media Server [3341]
User ID: 974308901

Date/Time: 2019-10-13 13:44:04.692 -0700
OS Version: Mac OS X 10.14.6 (18G87)
Report Version: 12
Anonymous UUID: F2367003-062D-7831-ABC1-6148B7EDDF8C

Time Awake Since Boot: 320 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x1] Library missing

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
Library not loaded: @rpath/libboost_iostreams.dylib
Referenced from: /Applications/Plex Media Server.app/Contents/MacOS/Plex Media Server
Reason: no suitable image found. Did find:
/Applications/Plex Media Server.app/Contents/MacOS/…/Frameworks/libboost_iostreams.dylib: mmap() errno=5 at address=0x1091A9000, size=0x00027000 segment=__TEXT in Segment::map() mapping /Applications/Plex Media Server.app/Contents/MacOS/…/Frameworks/libboost_iostreams.dylib
/Applications/Plex Media Server.app/Contents/MacOS/…/Frameworks/libboost_iostreams.dylib: stat() failed with errno=1

Binary Images:
0x105344000 - 0x106224ff7 +com.plexapp.plexmediaserver (1.18.0 - 1.18.0.1913) /Applications/Plex Media Server.app/Contents/MacOS/Plex Media Server
0x106e2e000 - 0x106e51ffb +libsoci_core.dylib (0) <0D8BD822-D84A-3095-A6A0-BD5D513A2AEC> /Applications/Plex Media Server.app/Contents/Frameworks/libsoci_core.dylib
0x106e6f000 - 0x106e7cff3 +libsoci_sqlite3.dylib (0) /Applications/Plex Media Server.app/Contents/Frameworks/libsoci_sqlite3.dylib
0x106e8f000 - 0x106edcfff +libcurl.4.dylib (0) /Applications/Plex Media Server.app/Contents/Frameworks/libcurl.4.dylib
0x106ef4000 - 0x106f37ff3 +libidn2.dylib (0) <614D1CC3-9F98-3CF7-8E08-6F748FF29383> /Applications/Plex Media Server.app/Contents/Frameworks/libidn2.dylib
0x106f49000 - 0x107035ff3 +libxml2.2.dylib (0) <0EE19AE2-1129-3770-9726-3E3FEE31498B> /Applications/Plex Media Server.app/Contents/Frameworks/libxml2.2.dylib
0x107074000 - 0x10708dffb +libcppnetlib-uri.dylib (0) <65D63387-E0FD-3088-A8A3-414EB7D1641E> /Applications/Plex Media Server.app/Contents/Frameworks/libcppnetlib-uri.dylib
0x1070dc000 - 0x1076dfffb +libfreeimage.dylib (0) <26EE6C78-6E47-309E-80B1-5B5D5E2BC0BF> /Applications/Plex Media Server.app/Contents/Frameworks/libfreeimage.dylib
0x1077db000 - 0x107a1eff7 +libopencv_imgproc.3.1.dylib (0) /Applications/Plex Media Server.app/Contents/Frameworks/libopencv_imgproc.3.1.dylib
0x107b26000 - 0x107ba6ff7 +libtag.1.dylib (0) <9DFF4299-FE86-374B-B2C8-5C52E1A9BC72> /Applications/Plex Media Server.app/Contents/Frameworks/libtag.1.dylib
0x107bff000 - 0x107c13ff7 +libminizip.dylib (0) <2A534356-A1FC-3C7C-8564-C907B7076D7D> /Applications/Plex Media Server.app/Contents/Frameworks/libminizip.dylib
0x107c1d000 - 0x107c33fff +libfmt.4.dylib (0) <1435778B-8A88-3FB4-A92C-8F1212250170> /Applications/Plex Media Server.app/Contents/Frameworks/libfmt.4.dylib
0x107c3f000 - 0x107c8dfff +libavutil.56.dylib (0) <37EB2199-6276-3D80-A3B0-02F3E2216406> /Applications/Plex Media Server.app/Contents/Frameworks/libavutil.56.dylib
0x107cb7000 - 0x107cd3fe7 +libswresample.3.dylib (0) <5EDBC324-4B95-3E3A-B667-E933E3E8E083> /Applications/Plex Media Server.app/Contents/Frameworks/libswresample.3.dylib
0x107cdd000 - 0x107cdeffb +libnatpmp.dylib (0) <54D69E86-C7C5-346F-A699-238E5F996C86> /Applications/Plex Media Server.app/Contents/Frameworks/libnatpmp.dylib
0x107ce5000 - 0x107ceffff +libminiupnpc.10.dylib (0) <29B41334-D22B-37B4-9DAC-CFB8808DA644> /Applications/Plex Media Server.app/Contents/Frameworks/libminiupnpc.10.dylib
0x107cf8000 - 0x107cfaffb +liblrc.dylib (0) /Applications/Plex Media Server.app/Contents/Frameworks/liblrc.dylib
0x107d03000 - 0x107d0effb +libhdhomerun.dylib (0) /Applications/Plex Media Server.app/Contents/Frameworks/libhdhomerun.dylib
0x107d22000 - 0x107d8c6ef dyld (655.1.1) /usr/lib/dyld
0x107ded000 - 0x108004ff3 +libopencv_core.3.1.dylib (0) <23B53EF6-2DD5-32D5-BC1E-B053013BE776> /Applications/Plex Media Server.app/Contents/Frameworks/libopencv_core.3.1.dylib
0x108065000 - 0x10819effb +libpython2.7.dylib (0) <7DFD8BC3-3022-34B6-B8FC-9D22BA42370B> /Applications/Plex Media Server.app/Contents/Frameworks/libpython2.7.dylib
0x108298000 - 0x1083c9ff3 +libsqlite3.dylib (0) <54E24AF3-10A7-31AE-A0FE-99E66250A3FA> /Applications/Plex Media Server.app/Contents/Frameworks/libsqlite3.dylib
0x1083ea000 - 0x108751fff +libavcodec.58.dylib (0) /Applications/Plex Media Server.app/Contents/Frameworks/libavcodec.58.dylib
0x1088dc000 - 0x108babff7 +libavformat.58.dylib (0) <1FADE701-E07F-39EB-8671-A3DEC2BADBF3> /Applications/Plex Media Server.app/Contents/Frameworks/libavformat.58.dylib
0x108c08000 - 0x108cbdff7 +libswscale.5.dylib (0) <5F68BE57-B65E-33DF-8DB7-401A658841BC> /Applications/Plex Media Server.app/Contents/Frameworks/libswscale.5.dylib
0x108cd1000 - 0x108fc8fff +libavfilter.7.dylib (0) <112AE8EE-2899-380A-B914-F35F97C1829E> /Applications/Plex Media Server.app/Contents/Frameworks/libavfilter.7.dylib
0x109057000 - 0x1090f1ffb +libpion.dylib (0) <06226FBE-A2A5-3695-A19F-C3836E372859> /Applications/Plex Media Server.app/Contents/Frameworks/libpion.dylib
0x109185000 - 0x109192fff +libboost_thread.dylib (0) <0E54DCC5-D48A-3DB4-8EE7-F01229DE00A4> /Applications/Plex Media Server.app/Contents/Frameworks/libboost_thread.dylib
0x7fff31390000 - 0x7fff32145ffb com.apple.AppKit (6.9 - 1671.60.107) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff32197000 - 0x7fff32197fff com.apple.ApplicationServices (50.1 - 50.1) <84097DEB-E2FC-3901-8DD7-A670EA2274E0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x7fff33d79000 - 0x7fff341bdfe7 com.apple.CoreFoundation (6.9 - 1575.17) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff34fce000 - 0x7fff34fcefff com.apple.CoreServices (946 - 946) <455AB7C9-ECB1-3B5C-8D07-AC68810A90B1> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff35ffb000 - 0x7fff363a8fff com.apple.Foundation (6.9 - 1575.17) <20150BA3-74D6-3991-AD22-52735FAD0E24> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff366b3000 - 0x7fff36742fff com.apple.framework.IOKit (2.0.2 - 1483.260.4) <8A90F547-86EF-3DFB-92FE-0E2C0376DD84> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff3ea73000 - 0x7fff3eacafff com.apple.QuickLookFramework (5.0 - 775.6) /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x7fff3f2a7000 - 0x7fff3f5a7fff com.apple.security (7.0 - 58286.270.3.0.1) /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff3fa03000 - 0x7fff3fa70fff com.apple.SystemConfiguration (1.17 - 1.17) <30C8327F-3EFF-3520-9C50-016F8B6B954F> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x7fff5ccec000 - 0x7fff5ccedffb libSystem.B.dylib (1252.250.1) /usr/lib/libSystem.B.dylib
0x7fff5d8ee000 - 0x7fff5d9defff libiconv.2.dylib (51.200.6) <2047C9B7-3F74-3A95-810D-2ED8F0475A99> /usr/lib/libiconv.2.dylib

System Profile:
Serial ATA Device: APPLE SSD SM0512G, 500.28 GB
Bluetooth: Version 6.0.14d3, 3 services, 27 devices, 1 incoming serial ports
Model: MacBookPro11,5, BootROM 194.0.0.0.0, 4 processors, Intel Core i7, 2.8 GHz, 16 GB, SMC 2.30f2
Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1
Boot Volume File System Type: apfs
Graphics: kHW_AMDRadeonR9M370XItem, AMD Radeon R9 M370X, spdisplays_pcie_device, 2 GB
Graphics: kHW_IntelIrisProItem, Intel Iris Pro, spdisplays_builtin
USB Device: USB 3.0 Bus
USB Device: Elements 25A1
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Bluetooth USB Host Controller
USB Device: USB Receiver
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B544631473634485A2D314736453120
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B544631473634485A2D314736453120
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x152), Broadcom BCM43xx 1.0 (7.77.61.2 AirPortDriverBrcmNIC-1305.8)
Network Service: Thunderbolt Ethernet, Ethernet, en3
Network Service: Wi-Fi, AirPort, en0
PCI Card: Apple 57762-A0, Ethernet Controller, Thunderbolt@195,0,0
Thunderbolt Device: Thunderbolt to Gigabit Ethernet Adapter, Apple Inc., 1, 5.5

2

I believe Plex Media Server for Mac is NOT compatible with Mojave or Catalina.

That is why I’m still on High Sierra. I know this was true a few months ago and I looked at the current installation guide in the support site and it only mentions up to macOS Sierra as the compatible macOS. I know for certain High Sierra is okay as I have ran it for a few years without an issue.

3

Ahhh shoot. The download site says Mavericks and newer so I was hoping… Seems like some people have got it working but who knows…

4

That is absolutely wrong, I ran PMS on Mojave for over 12 months and now Catalina without any major issues. Those issues were regularly fixed by updates.

So I don’t know why you thought that rubbish.

The issue is probably in Security and Privacy preferences/ General / allow apps downloaded.

Otherwise know as Gate Keeper.

5

@SE56 It’s great news that PMS runs on Catalina as expected, thanks!

I also thought the OP’s issue might have been Catalina security, but when looking at the OP’s output, it complains of a simple error, where it can’t find a shared library. So I wasn’t sure what to say.

Termination Reason: DYLD, [0x1] Library missing
...
Library not loaded: @rpath/libboost_iostreams.dylib
Referenced from: /Applications/Plex Media Server.app/Contents/MacOS/Plex Media Server
Reason: no suitable image found. Did find:
/Applications/Plex Media Server.app/Contents/MacOS/…/Frameworks/libboost_iostreams.dylib:

If that’s a Catalina permissons symptom, would a developer clarify or someone test?
I’m not upgrading my new iMac to Catalina for a bit.

6

If that’s a Catalina permissons symptom, would a developer clarify or someone test? I’m not upgrading my new iMac to Catalina for a bit.

Just to clarify, it’s Mojave I’m on. Not Catalina.

@Se56: I’ll double check when I get home but I’m pretty sure I double checked Gatekeeper settings and white-listed it. As far as I know, you don’t usually get a crash log (especially the one I got) when attempting to load an App that is blacklisted on Gatekeeper. It just doesn’t open at all. This actually generates crash logs. The main error message being related to a dynamic library not loading:

Dyld Error Message: Library not loaded: @rpath/libboost_iostreams.dylib

7

Im running on an High

plex%20error
plex error.jpeg790×375 91.9 KB
10.13.6 and cannot upgrade due to an old MacBook pro. and i also have this issue. so it seems that it is not catalina.

8

Do developers ever come here to look at issues being posted?

9

In short, yes. If there is a lot forum noise a reply often occurs.

Your issue maybe from a incorrect Uninstall.

10

I agree, follow the instructions to do a complete uninstall, then re-download and reinstall.

11

As I said in my original post

I’ve tried uninstalling, re-downloading, re-unzipping, and re-lanching after restarting my Mac, and no dice. There are no hidden folders for Plex that I can remove as I’ve read online to do a fresh uninstall. But, it doesn’t even get to the point where it can create this folders on my Mac hard drive.

12

Do you have any software firewalls, anti-virus programs, etc running on your Mac?

13

Hey how’s everybody doing :coffee:

@Ringo_Ski thanks for the information. In the digging I had done, I never turned up the same wording as you captured in your screenshot (nicely done). It says,

Failed to read file /Applications/Plex Media Server.app/Contents/MacOS/…/Frameworks/libboost_iostreams.dylib
details: Permission denied

So that was neat to have the extra detail that Plex Media Server.app might have screwy perms.
Let’s investigate that quickly if you still have the app installed. What do you see for

ls -l "/Applications/Plex Media Server.app/Contents/Frameworks/"

What can happen to an app is that it gets copied back and forth somewhere that accidentally strips the executable permissions off the files inside the app. It’s a long story. So I’ll move on.

@themagpieswarble let’s have you check the permissions with that same command and let us know what you find.

1 Like
14

Thanks @nibbles. I’ll check when I get home and get back to you.

15

1.18.0 (1.18.0.1913) is a bit of an earlier build. Please try just downloading 1.18.0.1944 from downloads page and replace in Applications folder. https://www.plex.tv/media-server-downloads/

1.18.1.1966 is also available as a Plex Pass beta on the page, if you don’t want to get the beta then click the Plex Pass downloads switch on the page to show 1.18.0.1944

if you are running any antivirus see if it can whitelist Plex

16

Will check and post back here later today. Thanks for the quick response.

17

Thanks @BigWheel, I didn’t realize there were newer versions. I’ll try that too!

18

Blockquote
Last login: Tue Oct 15 18:32:13 on ttys000
MacBook-Pro:~ mymacbook$ ls -l “/Applications/Plex Media Server.app/Contents/Frameworks/”
total 77664
-rwxr-xr-x@ 1 mymacbook staff 3944544 Oct 11 07:39 libavcodec.58.dylib
-rwxr-xr-x@ 1 mymacbook staff 3676208 Oct 11 07:39 libavfilter.7.dylib
-rwxr-xr-x@ 1 mymacbook staff 3322624 Oct 11 07:39 libavformat.58.dylib
-rwxr-xr-x@ 1 mymacbook staff 430192 Oct 11 07:39 libavutil.56.dylib
-rwxr-xr-x@ 1 mymacbook staff 27632 Oct 11 07:39 libboost_atomic.dylib
-rwxr-xr-x@ 1 mymacbook staff 59056 Oct 11 07:39 libboost_chrono.dylib
-rwxr-xr-x@ 1 mymacbook staff 71872 Oct 11 07:39 libboost_date_time.dylib
-rwxr-xr-x@ 1 mymacbook staff 121680 Oct 11 07:39 libboost_filesystem.dylib
-rw------- 1 root wheel 255856 Oct 11 07:39 libboost_iostreams.dylib
-rwxr-xr-x@ 1 mymacbook staff 621408 Oct 11 07:39 libboost_locale.dylib
-rwxr-xr-x@ 1 mymacbook staff 476784 Oct 11 07:39 libboost_program_options.dylib
-rwxr-xr-x@ 1 mymacbook staff 53408 Oct 11 07:39 libboost_random.dylib
-rwxr-xr-x@ 1 mymacbook staff 836368 Oct 11 07:39 libboost_regex.dylib
-rwxr-xr-x@ 1 mymacbook staff 22944 Oct 11 07:39 libboost_system.dylib
-rwxr-xr-x@ 1 mymacbook staff 144048 Oct 11 07:39 libboost_thread.dylib
-rwxr-xr-x@ 1 mymacbook staff 53088 Oct 11 07:39 libboost_timer.dylib
-rwxr-xr-x@ 1 mymacbook staff 416768 Oct 11 07:39 libcppnetlib-uri.dylib
-rwxr-xr-x@ 1 mymacbook staff 2100832 Oct 11 07:39 libcrypto.1.0.0.dylib
-rwxr-xr-x@ 1 mymacbook staff 399616 Oct 11 07:39 libcurl.4.dylib
-rwxr-xr-x@ 1 mymacbook staff 92064 Oct 11 07:39 libexslt.0.dylib
-rwxr-xr-x@ 1 mymacbook staff 137360 Oct 11 07:39 libfmt.4.dylib
-rwxr-xr-x@ 1 mymacbook staff 7317360 Oct 11 07:39 libfreeimage.dylib
-rwxr-xr-x@ 1 mymacbook staff 90208 Oct 11 07:39 libhdhomerun.dylib
-rwxr-xr-x@ 1 mymacbook staff 316144 Oct 11 07:39 libidn2.dylib
-rwxr-xr-x@ 1 mymacbook staff 41280 Oct 11 07:39 liblrc.dylib
-rwxr-xr-x@ 1 mymacbook staff 75472 Oct 11 07:39 libminiupnpc.10.dylib
-rwxr-xr-x@ 1 mymacbook staff 119056 Oct 11 07:39 libminizip.dylib
-rwxr-xr-x@ 1 mymacbook staff 32368 Oct 11 07:39 libnatpmp.dylib
-rwxr-xr-x@ 1 mymacbook staff 2581632 Oct 11 07:39 libopencv_core.3.1.dylib
-rwxr-xr-x@ 1 mymacbook staff 2844272 Oct 11 07:39 libopencv_imgproc.3.1.dylib
-rwxr-xr-x@ 1 mymacbook staff 1231168 Oct 11 07:39 libpion.dylib
-rwxr-xr-x@ 1 mymacbook staff 2175296 Oct 11 07:39 libpython2.7.dylib
-rwxr-xr-x@ 1 mymacbook staff 265056 Oct 11 07:39 libsoci_core.dylib
-rwxr-xr-x@ 1 mymacbook staff 112160 Oct 11 07:39 libsoci_sqlite3.dylib
-rwxr-xr-x@ 1 mymacbook staff 1378272 Oct 11 07:39 libsqlite3.dylib
-rwxr-xr-x@ 1 mymacbook staff 472080 Oct 11 07:39 libssl.1.0.0.dylib
-rwxr-xr-x@ 1 mymacbook staff 152144 Oct 11 07:39 libswresample.3.dylib
-rwxr-xr-x@ 1 mymacbook staff 783936 Oct 11 07:39 libswscale.5.dylib
-rwxr-xr-x@ 1 mymacbook staff 886720 Oct 11 07:39 libtag.1.dylib
-rwxr-xr-x@ 1 mymacbook staff 92000 Oct 11 07:39 libusb-1.0.0.dylib
-rwxr-xr-x@ 1 mymacbook staff 1207472 Oct 11 07:39 libxml2.2.dylib
-rwxr-xr-x@ 1 mymacbook staff 228368 Oct 11 07:39 libxslt.1.dylib
MacBook-Pro:~ mymacbook$

Blockquote

19

interesting how this is wheel

20

it’s just a system group macos - What is the "wheel" user in OS X? - Super User

Did you try updating to 1.18.0.1944 or 1.18.1.1966? What server version are you on? Do you have antivirus?