Movies not being recognised

Plex Media Server Metadata & Adding Files
1

Server Version#:
Player Version#:
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>
Hi I’m havingproblems with some movie files not being added to my library despite following all the naming advice, even adding the imdb no doesnt seem to work
here is an example
Movies/
Blood Of Ghastly Horror (1967) { tmdb-122677 }/
Blood Of Ghastly Horror (1967) { tmdb-122677 }.avi
any help appreciated

2

“not added to your library” as in the files aren’t catalogued at all or they won’t get any metadata?

While the folder structure implies this… are you adding those files to a movie-type library?
What scanner/agent have you configured for that library (see the library’s Advanced tab)?

3

To add to what Tom is saying can you Plex Dance the movie and then upload a copy of your server logs ?

4

Hi,
the files aren’t cataloged at all, and yes my movies folder contains a lot of movie files all in individual folders and have not had any issues with 97% of them. I have tied useing different scanner/agents but with no luck.

5

Hi
I have tried the plex dance but no luck there either, I gonna be honest and say I’m not sure how to find the server logs.

6

Ok so ifollowed the link to download the log which i did after the plex dance
Plex Media Server Logs_2024-12-05_19-17-02.zip (5.4 MB)
Thanks in advance

7

It looks like Plex has catalogued this movie. In your logs, Plex is skipping over this folder, noting that nothing has changed.
What do you find if you switch your library to Folder mode and navigate to the D:\Movies\Blood Of Ghastly Horror (1967) DVDRip XviD-FiCO? I suspect, Plex will show you a different movie and Plex having merged the file you expect with some other movie.
Alternatively you could filter your library By Duplicates to find (other) items that have multiple files associated to them.

I would recommend you put that technical jibber jabber into a set of square brackets to avoid Plex mixing this as part of the movie title when scanning.
If you need that information, name the folder e.g. D:\Movies\Blood Of Ghastly Horror (1967) [DVDRip XviD-FiCO].

8

So I am seeing:

Dec 05, 2024 19:13:15.043 [7564] DEBUG - Scanner: Processing directory D:\Movies\Blood Of Ghastly Horror (1967) DVDRip XviD-FiCO (parent: no)
Dec 05, 2024 19:13:15.044 [7564] WARN - Filesystem error (boost::filesystem::last_write_time: The system cannot find the file specified [system:2]: "D:\Movies\Blood Of Ghastly Horror (1967) DVDRip XviD-FiCO") during scanning: 2 in "D:\Movies\Blood Of Ghastly Horror (1967) DVDRip XviD-FiCO"
Dec 05, 2024 19:13:15.044 [7564] ERROR - We got an error scanning in D:\Movies\Blood Of Ghastly Horror (1967) DVDRip XviD-FiCO
Dec 05, 2024 19:13:15.044 [7564] WARN - Scanning the location D:\Movies\Blood Of Ghastly Horror (1967) DVDRip XviD-FiCO did not complete
Dec 05, 2024 19:16:13.380 [11156] DEBUG - [MetadataAgent/tv.plex.agents.movie] Found 1 provider matches for 'Blood of Ghastly Horror (1967)'.
Dec 05, 2024 19:16:13.380 [11156] DEBUG - Scanner [Plex Movie]: found agent match for file 'D:\Movies\Blood Of Ghastly Horror (1967)\Blood Of Ghastly Horror (1967).avi': 'Blood of Ghastly Horror'

This tells me a couple of things:

  1. Plex is seeing the movie
  2. Not sure if that Filesystem error was part of the Plex Dance or not
  3. You did not perform the Plex Dance correctly, every step must be performed in the exact order provided, and you must complete the step completely.
  4. your naming could use a bit of work.
    ** D:\Movies\Blood Of Ghastly Horror (1967) { tmdb-122677 }\Blood Of Ghastly Horror (1967) {tmdb-122677}.avi should be:
    ** `D:\Movies\Blood Of Ghastly Horror (1967) {tmdb-122677}\Blood Of Ghastly Horror (1967).avi1
    ** many other video files have really bad naming schema
  5. I suspect as tom said you are dealing with files that Plex either cant access correctly or that are being merged as a duplicate.
9

Hi,
Thanks so much for your help, I did manage to get a couple of missing movies to turn up by deleting the entire library the adding it again. The folder view and the duplicate tips are going to be helpfull.
I really need to tidy up my drive and filenames etc
thanks again will update you when ive sorted it out

10

Hi,
Thanks for your help, Im sure i followed the plex dance so not sure what i did wrong but you are right i need to sort out my filenames. Going through the duplcates etc then i will update
thanks again

11

Hi
Quick update, all sorted thanks again for your help
Chris

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