My Windows based Plex server has been crashing once a day for the past few days

Plex Media Server Desktops & Laptops
1

Server Version#:
Player Version#:

my Windows based Plex server has been crashing once a day for the past few days, the best i can find is in event viewer. i don’t see anything in Tautulli or plex logs

Faulting application name: Plex Media Server.exe, version: 1.18.1.1973, time stamp: 0x5da83608
Faulting module name: ntdll.dll, version: 10.0.18362.387, time stamp: 0xa4208572
Exception code: 0xc0000374
Fault offset: 0x000df94d
Faulting process id: 0x2978
Faulting application start time: 0x01d58f75b7c3d4bd
Faulting application path: C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 1c298963-d1f6-4b03-a34f-075da8267d7f
Faulting package full name:
Faulting package-relative application ID:

2

I am having the same issue. I went back a version but the issue continued. I then proceed to wipe my entire installation. Deleted all folders with “plex” essentially and it still did not fix the issue. Once again crashing.

Windows 10 1903 18362.418 Build.

Error Output:
Faulting application name: Plex Media Server.exe, version: 1.18.1.1973, time stamp: 0x5da83608
Faulting module name: ntdll.dll, version: 10.0.18362.387, time stamp: 0xa4208572
Exception code: 0xc0000374
Fault offset: 0x000df94d
Faulting process id: 0x23a4
Faulting application start time: 0x01d5904a05e103a7
Faulting application path: C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 5af9e83f-c6cc-45ee-9882-560ffb8b729c
Faulting package full name:
Faulting package-relative application ID:

Let me know if you need me to grab a ProcMon/PerfMon type log data or something else.

3

did the deletion work?

4

Similar problem with me, Version 1.18.1.1973. Don’t see anything obvious in the Plex logs, not really sure where to check precisely since I’ve never had Plex crash like this in many years of usage. For me it’s been buffering a lot when serving a direct play video. It crashed twice as soon as I tried to play something on a PS4 client, and it crashed again trying to force a transcode on the Android client to try to fix the constant buffering.

edit: And it crashed again. The crash uploader part of the logs says it failed to upload crashdump with a 429 response for every recent crash, even if there’s only one entry per day.

5

No it did not :frowning:

6

i have resolved the issue by rolling my Plex server version back to Version 1.17.0.1841

7

Where can you get previous versions?

9

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