I use to use the ds video from synology before but because of recent update, ds video is no longer supported and have moved to plex instead. I have setup everything and able to watch my library from nas when connected to local network. I have also setup remote access but cannot enable remote access, i have enable uPnP on my router, tried port forwarding, disabled firewall on both my router and synology nas but still remote access keeps disconnecting. I followed troubleshooting steps as well but still not working. Please help!
What are your specific findings from the troubleshooting guides?
e.g. do you get a publicly routable IPv4 as WAN IP by your ISP, can you access/see the forwarded port and your router’s public IP from outside your home network?
I already had a look at the link you have provided. I have followed the instructions there but still cannot connect remotely.
Please share the actual findings/observations/results of the different steps.
„It‘s not working“ is just the final consequence.
Steps:
- Enabled UPnP service on asus router
- Enabled port forwarding and set it as:
- protocol: TCP
- local ip address: same as ip address assigned to NAS
- external port range 32400
- local port 32400
- Disabled firewall on router
- Disabled ai protection on router
- Enabled remote access through plex web
- Tested remote access by disconnecting from wifi network and used mobile network
- Connects remotely, tried watching a movie then gets disconnected remotely
So… let’s do this step by step.
You’ve setup a manual port forward on your router.
Is that visible outside your home network?
Test: visit a service like canyouseeme.org
- is the specified public port visible?
- Does the public IP identified by the service and the WAN IP of your router?
I just checked through canyouseeme.org. it says error, it could not see you ip address on port 32400. Connection time out
Sorry but how do I make it visible?
Wan IP in router and public IP different
That means your ISP most likely placed you in a do called CGNAT environment, where they only assign private IPs to their customers which aren’t publicly routable.
You could talk to them, asking for a publicly routable IPv4 address. It doesn’t have to be a static IP, though.
If they support this, they’ll probably charge you extra. So before going down that rabbit hole… can you confirm you only have that one (main) router and it’s not because you have multiple active network components establishing their own subnets inside your home network?
Thank you for your support. I only have 1 router, the other one is a node for my wifi network. I will ask my internet provider about this.
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