Need Help! Cannot setup remote access, always gets disconnected

[tom80H]

@andrewjanlim

I followed troubleshooting steps as well but still not working.

What are your specific findings from the troubleshooting guides?
e.g. do you get a publicly routable IPv4 as WAN IP by your ISP, can you access/see the forwarded port and your router’s public IP from outside your home network?

The Basics of Remote Access Troubleshooting

When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated support article on troubleshooting your remote access. I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address…