Sorry, I can’t do direct support.
Have you already tried the remote access troubleshooting? More specifically: to what outputs (beyond the outcome that it’s not working)?
e.g.
Have you been able to verify the port forward is working by testing it using a service like canyouseeme.org?
Even if it’s not working… do the public IP seen by canyouseeme.org and the WAN IP address of your router match?
