New Albums Added Show Up as Unknown Artist and Unknown Album

General Discussions
1

Since this past weekend, any new album added to my Plex music library displays as Unknown Artist and Album with the correct tracks. Matching does not work, as both agents immediately display “match not found”.

I cannot even Fix A Match for an older album that is already displayed correctly in Plex.

I have been using Plex for almost two years and this is the first time I have had this problem. It is like the Music Agents do not work anymore.

My Plex server is up to date. Any help would be appreciated.

2

Hi,

Could we get some PMS logs from you? Can you confirm your agent settings?

Thanks!

3

Yep, this is happening to me as well. Seems like the library has lost language settings?

I’ve updated to the latest version of PMS and restarted as well, but to no avail.

4

What language setting…?
(PMS v 1.16.1.1291)
image

5

The language drop box does not even drop for me anymore? It looks exactly like your screenshot.

6

My agent settings are shown below. I should also note that matching on movies works like a champ.

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image1195×418 139 KB

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image1042×480 120 KB

7

Same for me :

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Screenshot 2019-07-03 at 14.57.37.png764×557 73.8 KB

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Screenshot 2019-07-03 at 14.58.20.png695×300 122 KB

8

I can confirm this (language selector blank). Google Chrome DevTools shows JS error (plexweb hosted):

Uncaught TypeError: Cannot read property 'get' of undefined
    at n.renderSectionLanguage (chunk-2-4cfe5f630b28861ae14d-plex-3.106.1-f4c766f.js:180)
    at n.<anonymous> (chunk-2-4cfe5f630b28861ae14d-plex-3.106.1-f4c766f.js:151)
    at chunk-2-4cfe5f630b28861ae14d-plex-3.106.1-f4c766f.js:1
    at r (chunk-2-4cfe5f630b28861ae14d-plex-3.106.1-f4c766f.js:151)
9

Log of me trying to match the album/artist is attached. I hope I did this correctly.

Plex Media Server Logs_2019-07-03_09-12-56.zip (2.7 MB)

10

I have the exact same problems on two servers; Ubuntu 18.04 - Plex version 1.16.1.1291 and FreeBSD (FreeNAS Plugin) - Plex version 1.16.1.1273.

Let me know if you need anything like logs from my server(s).

11

So the “fix” was to completely eliminate the language selection dropdown…?
image
image

12

Is there a workaround until the fix is released? This has stopped a major migration from one server to another. Thanks…

13

Is this happening to everything you are adding to the library or just certain files? If you are able to provide a sample of a problem file that would be great.

Also just make sure your files are named correctly as described here: https://support.plex.tv/articles/200265296-adding-music-media-from-folders/

Note that sonic fingerprinting is not currently available on existing premium libraries so it’s essential that the file naming is correct.

14

This is happening on every new album added now.
I have a file I can send you, can I DM you the link?

15

Sure, that would be super helpful!

16

Okay, I’ve tracked down what’s going on here.

As the Premium Music libraries are now using the standard music agent (the new music library update isn’t quite ready yet) the naming structure for files without embedded metadata is different.

These libraries should be considered standard music libraries now and as per that spec, the naming should be as follows (https://support.plex.tv/articles/200265296-adding-music-media-from-folders/)

Embedded Metadata is Not Present

In the absence of embedded metadata in your tracks, the file naming and organization are both very important. You should name and organize the tracks as follows:

  • Music/ArtistName - AlbumName/TrackNumber - TrackName.ext

By naming it this way it will get matched correctly.

Alternatively, you can use a format that has better tagging support, like FLAC, and make sure your files have embedded metadata for at least the Artist and Album fields.

The upcoming improvements to the music libraries will also make make matching a lot more effective and shouldn’t require you to make changes to your current workflow, however as mentioned this update isn’t ready yet so for the interim the options are the two I’ve listed above.

I hope this helps!

17

This is a usable workaround for me thanks. Will be looking forward to the improvements coming in so we can keep the same organisation setup!

Cheers John (Zoidberg :wink: )

18

Some matching is recognized but most is not. Unfortunately, this is not a viable workaround in my case. The hundreds of albums are set up with the Premium naming standards: Music/ArtistName/AlbumName/TrackNumber - TrackName.ext.

—Side note and a bit of background: I am migrating from an Ubuntu server to a Plex plugin on FreeNAS and after multiple attempts at copying over the database (based on this information - https://support.plex.tv/articles/201370363-move-an-install-to-another-system/), the FreeNAS (FreeBSD) Plex service would never start. Therefore, in my case, it is necessary to rescan all of the media.

However, I appreciate that you found a workaround for adding small amounts of music media.

19

Is there a timeframe for the new music library update to be ready? As I stated earlier, I am stalled migrating to a new server until this is resolved.

I appreciate any planning information you can give us.

20

Me Too… I have 2 PMS that don’t get updates any longer (QNAP old models) and that have Premium music libraries on them.

I do want to migrate them to an existing server with the actual software version on it. But I cannot.

As I understand it, my existing Premium music libraries do not get upgraded to whatever Plex will be releasing (since the PMS do not receive upgrades any longer) and I cannot create a new library or migrate somehow the existing libraries to a new server since creating a Premium Music library has been disabled.

Frustrating.