I had to reset the qnap but ir restored seemingly normal service for my other devices.
Any word on the fait on the PS3?
But the issue is when Plex are trying to login against you, not our own servers, it started actually work for me again, but today it was the same issue…
We did have some updates to our auth system recently, but I’m sorry the PS3 is unsupported and we are not downgrading the auth system certificates.
And so the PS3 app is now dead.
A good mate of mine ain’t gonna be too happy about that!
Ouch! It’s one thing to end software updates, but another to suddenly brick the Plex app on a still-popular platform like PS3. As you can imagine, this is especially frustrating for customers who are just playing local media, and happy to just continue indefinitely without further app updates.
I guess my options now are to either 1) invest in a different streaming device, hopefully with a long shelf life for Plex support, or 2) abandon the Plex app completely on my PS3 and just use DLNA to browse and play media with the PS3 XMB interface. Ugh.
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Lifetime plex pass purchased for PS3 died I guess. I know I’m still using it on other devices but still. It’s a bad look.
Is there a way to fake the authenticator or whatever it’s looking for on the plex side? The PS3 app seems to be looking for something to connect too? I can get it to work as a DLNA server, but I don’t like leaving it on since it seems like any device can log into it or am I wrong on that?
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Why can’t we accept the risk for local playing? PS 3 works fine for a media player, it’s wasteful and stupid to kill support for it.
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… and that’s the reason you DON’T buy plexpass, I’ve been expecting this for a while, the ignorance of people who can’t (by some reason) buy new stuff…
This quite frankly sucks. I have an old version of the PS4 app that seems dead now too. Sweet…
This is BS. As a lifetime Plex Pass subscriber, I didn’t expect to be bricked out of the main way I use Plex, on my PS3. And for it to go dead just like that with no warning is frustrating.
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Out of curiosity, even if the App is dead, can you access it through the PS3 web browser by going to plex.tv and launching the web version?
I haven’t checked that out but the PS3 web browser is garbage. Plus the app was really good, it was easy to navigate, easy to resume and worked well most of the time. I can use Chromecast if I really want to see it on my TV but I can’t use my sound bar which Chromecast doesn’t support, but the PS3 did. The PS3 made for 99% of my PS3 usage and I am very pissedit’s broken.
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I tried the web browser and couldn’t get the plex webpage to load to launch it.
I’ve been using the PLEX as DLNA, but it’s completely pants too. You can get the vid to play, but you can’t seek/search and the transcoding gets flakey with a loud static-y noise. Tonight it crashed with 45 minutes into a 1 hour show, which means I would have had to seek at 1.5x to try to get back to where I need it to be. Currently, plex in all compacity is a brick on the PS3. There’s no reason the DLNA server aspect shouldn’t work as far as I know, but it doesn’t.
What sucks is I like plex. It’s fine (currently) on my PS4 that I have as a bedroom set up (and no swapping them out isn’t an option, I use the PS4 for plex as much as I did the PS3). The customer service aspect is really hard to stomach. The response was basically “Too bad too sad:/sucks to be you” and then challenging statements about the whys like we’re all programmers. Many of us bought into plex and set up systems around it because it was easy to use, not because we were hobbyist programmers. I think the plex team really needs to work on their customer service. There could have been a fair warning that this certification switch was going to brick the PS3, but there was nothing that I saw in the emails or on social media.
I have a the PS3 set up on an older system with limited space and what not. Just ordering up a Roku and hooking it up is not an easy option, especially when seniors are involved. This is a real big deal to many of us and it’s really a shame that the Plex team seems to have zero empathy. Sony where going to shut the store down on the PS3 and when they saw how many units are still out and in use, they reversed their choice. Is there really nothing at all that Plex can do on the server side to restore Plex usage? Can I roll back my Qnap to a previous update to get it to connect?
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I have a PS4 package viewer and can get to the source code of the program. Maybe a Plex employee here can point me to where I might be able to change something within this code to make it function again? Really sad it has to come to this. It would be another story if this was open source, but I’m a lifetime Plex pass customer, and a disappointed one at that.
Can a plex employee advise on what playback device I should by? I figured I better double check since you might just kill it off without warning.
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I think the admonishment we got for expecting this app to continue working after another employee implied that it would is all the “customer service” we will be seeing.
Looking at my home theater setup, I have no idea how to add a roku that will be properly workable. The easiest solution would be for me to get a PS5 that I was eventually going to get and swap it out.
So plex, feel free to sell me a PS5 at retail prices since I have no idea how to find one in Canada.
I just bought a Chromecast, cheapest and easiest device to get Plex + other stuff on.
And when Plex or Google inevitably drop support for working hardware it didn’t cost me much, it’ll just end up in the garbage because of a few lines of code, as is typical of tech companies attitudes nowdays, their greenwashing marketing notwithstanding.
Hi all,
A recent update to our security certificates on plex.tv and Plex Media Server installs had the unfortunate side-effect of making the PS3 app unable to communicate with plex.tv and servers who had their certificates updated. Unfortunately reverting these changes is not a feasible option, as it would compromise the security of our other devices and services.
Despite the PS3 app being unsupported for many years now, we are looking into other possible solutions but truthfully it is unlikely the PS3 app will become functional again. We are unable to update the PS3 app and it is unlikely that Sony will update the system to support modern certificates. While we did inform users that the app was no longer supported, we should have perhaps done a better job explaining that this was situation was a possibility and for that I apologize.
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Thank you @moussa for the response. It’s not one that we want to hear but it’s appreciated as a customer service.
I have no idea how the security or certificates and whatnot works. If there’s any way to get the Ps3 app to communicate with the local network so we could at minimum cast to it from our cellphones or PC, even that would be better than nothing since the DLNA server is flakey as well. Again, I’m not a programmer and have no idea if that’s possible but I thought I’d through it out there. I’m okay with the PS3 being considered unsecure too. I’m comfortable with my passwords and what not if that matters? I think it was mentioned elsewhere a while ago that some updates can be pushed server side on the PS4, as opposed to being a complete app redownload update, not sure if that would be able to get the PS3 app communicating again.
Unfortunately it’s not possible to update the PS3 remotely the way we can for the PS4 and PS5 apps, and submitting an update for the app isn’t possible.
