It’s not the case at all that we switched to save money, the hope and expectation was to get higher quality data across a variety of different “universes” if you will (e.g. we get music data from them as well).
we need you to switch back to Gracenote
Just to be blunt, it’s not that easy. It’s not like these are simple pay-as-you-go plans, these are complex contracts which have a pretty long duration.
Please know that we’re working as we speak on improvements to the data both in terms of reporting issues to TiVo as well as and fixes and improvements we can do on our end. It’s super important to us and a high priority ongoing concern.
