New Plex Guide Very Poor in UK

[sa2000]

@mattd_robinson

any update on this please? Is there someone else I should be contacting?

We have a number of fixes that are held back waiting completion of some redesign of the ingestion process and database structures - when that work is completed - this will then be looked into. We were expecting a fix in the EPG data from our provider but that was not possible - so we will be looking into addressing it

[LmHome]

For some reason Killing Eve isn’t marked as New on the Freeview guide either, although for PVRs using the over-the-air guide it doesn’t matter. The fact it isn’t mark as ‘New’ on the Freeview guide data maybe why it isn’t getting marked as new in Plex.

[captain_caveman2k]

@sa2000

I just tested adding 90 minutes and it is working

Thank you for testing there - I didn’t think it would be as simple as above or below 85 minutes as I’ve been able add longer myself, both prior to this incident as well as over the last week.

As a developer myself I suspect it’s going to be something quite complex - possibly to do with the +1 channels and what tuners are available.

As you can see from the screenshots in my original post I was recording two other channels at the time - however as I have a HD HomeRun Connect Quatro that shouldn’t be a problem!

@sa2000

Would really need server debug logs when this happens to investigate

I checked what log files were available after your reply last week but they were long gone for the day it happened. If it happens again I will save the logs for you.

[captain_caveman2k]

@captain_caveman2k

This may be a bit too late for tomorrow’s showing but the last couple of showings over the last few weeks have also been wrong as well, as I recorded it… Fortunately I hadn’t seen the sequel so the recording wasn’t wasted

032: Sony Movies Channel: 22nd April: 16:55 - Charlie’s Angels

This should be Charlie’s Angels: Full Throttle.

The showing on Monday the 18th May was also wrong but I didn’t touch the computer on Friday or over the weekend to check so Plex recorded it.

It also looks like the upcoming showing next Monday (25th May at 03:55) is also wrong:

Versus the FreeView Guide:

… and the guide over at Sony Movies also has it correct so I’m not sure why Plex keeps getting this movie so wrong!

[sa2000]

@captain_caveman2k

It also looks like the upcoming showing next Monday (25th May at 03:55) is also wrong:

Thank you for reporting this. I have referred it to our provider

[sa2000]

@LmHome

or some reason Killing Eve isn’t marked as New on the Freeview guide either, although for PVRs using the over-the-air guide it doesn’t matter. The fact it isn’t mark as ‘New’ on the Freeview guide data maybe why it isn’t getting marked as new in Plex.

I have flagged it again to our provider. I am just wondering if the early release in the USA (BBC America channel) is having an impact on this

[EDIflyer]

I see that new features keep on being rolled out despite existing ones (like TV guide, advert removal, etc) still not being fixed - https://www.plex.tv/blog/go-ahead-and-skip-that-intro/

I also find it disappointing that any comments on blog posts pointing out the need to fix existing issues are censored and not approved.

[captain_caveman2k]

The repeats of Friday Night Dinner on 4 Music (Channel 029) of Seasons 2 and 3 should not be tagged as “New” as the premier of Season 6 has recently finished airing…

S02E03 - Friday 22nd May: 21:00
S02E04 - Friday 22nd May: 21:30
S02E05 - Friday 22nd May: 22:00
S02E06 - Friday 22nd May: 22:30

S02E07 - Friday 29th May: 21:00
S03E01 - Friday 29th May: 21:30
S03E02 - Friday 29th May: 22:00
S03E03 - Friday 29th May: 22:30

[Afullmark]

I think the US is an episode ahead of the UK. Not sure.

[Afullmark]

Freeview Central (East) OTA Broadcast
Postcode: LE2
Normal People
BBC1 HD: S1E9 @ 9:10pm on 25/5/2020
BBC1 HD: S1E10 @ 9:30pm on 25/5/2020

The episodes are not marked as ‘New’. And should be.

[sa2000]

@captain_caveman2k

The repeats of Friday Night Dinner on 4 Music (Channel 029) of Seasons 2 and 3 should not be tagged as “New” as the premier of Season 6 has recently finished airing…

Thanks for reporting these. I have referred it to our provider

[sa2000]

@Afullmark

Freeview Central (East) OTA Broadcast
Postcode: LE2
Normal People
BBC1 HD: S1E9 @ 9:10pm on 25/5/2020
BBC1 HD: S1E10 @ 9:30pm on 25/5/2020

The episodes are not marked as ‘New’. And should be.

Thank you for reporting this. I have referred it to our provider

[EDIflyer]

Neighbours dates all messed up again - had been correct last week but then today’s episode was listed as 18th May. Any word on when the provider will fix this given its been an issue for a few months now?

[Afullmark]

It was not fixed. I had to set to record ‘All’ instead of ‘New’.

[sa2000]

@captain_caveman2k

Are there any updates on the issues I saw (as reported above) with “The Mummy” (2017) ?

I see it is showing again today in 45 minutes at 22:00 on 5 Star (Channel 030), but again Plex doesn’t want to record it as I have a recording of “The Mummy” (1999).

If I move the file for the 1999 version and delete it from Plex’s library then tonight’s showing is recognised and shows up in DVR Recordings.

We have a fix for this now - in beta release 1.19.4 of Plex Media Server

See release note

Plex Media Server

Plex Media Server 1.19.4.2854 is now available in the Beta update channel NEW: (DVR) XMLTV users can now specify categories for Kids content. (#11267) (DVR) XMLTV users can specify a custom guide refresh rate. (#10787) (Debian) Add host information to bottom of installer log for diagnosing problems. FIXES: (Butler) Periodic music refreshes didn’t refresh albums and tracks (#11475) (DVR) Episodes may end up with 1900-01-01 dates with certain XMLTV EPG files that provide date instead of orig…

• (DVR) Unable to record a new release of a movie if an older release is in the library. (#11504)

[captain_caveman2k]

@sa2000

We have a fix for this now - in beta release 1.19.4 of Plex Media Server

Cheers @sa2000 - I saw that in the release notes and wondered whether it was my bug

Whilst I’m in the office today (key worker unfortunately so I have to be in 30% of the time) I remotely installed it about 30 minutes ago whilst waiting for a build.

@sa2000

• (DVR) Unable to record a new release of a movie if an older release is in the library. (#11504)

Does the fix work the other way round, where a newer movie already exists in the library and the older version won’t record?

For example:

The original Robocop movie aired last week and whilst I scheduled it to record it also failed presumably because of this bug.

[sa2000]

@captain_caveman2k

Does the fix work the other way round, where a newer movie already exists in the library and the older version won’t record?

For example:

The original Robocop movie aired last week and whilst I scheduled it to record it also failed presumably because of this bug.

If the year is present we are now including the year in the check, so if the years are different between the EPG data and the library data then we will record.

[EDIflyer]

So Neighbours has recorded today but with 19/5/20 date on it. Although it is showing as new in the Guide and has been recorded, it is in my library as ‘played’, presumably as the version that went out last week (when the dates matched the UK broadcast date) has already been watched. This is really confusing. Surely anything newly recorded should be marked as unplayed? @sa2000 when is the provider going to correct the broadcast dates to the UK airings, they managed it for a couple of weeks…

[sa2000]

@EDIflyer

Neighbours dates all messed up again - had been correct last week but then today’s episode was listed as 18th May. Any word on when the provider will fix this given its been an issue for a few months now?

Looks like it was a late update that did not make it to the EPG data in time. I can see the date set to 1 Jan 2020 after an EPG refresh yesterday at about 9 am. Still wrong.

Looking at today’s EPG after a refresh I ran this morning, I can see they are showing as 26th May.

[sa2000]

@EDIflyer

So Neighbours has recorded today but with 19/5/20 date on it. Although it is showing as new in the Guide and has been recorded, it is in my library as ‘played’, presumably as the version that went out last week (when the dates matched the UK broadcast date) has already been watched. This is really confusing. Surely anything newly recorded should be marked as unplayed? @sa2000 when is the provider going to correct the broadcast dates to the UK airings, they managed it for a couple of weeks…

Please do a manual EPG refresh - it is possible the overnight automatic refresh did not complete ok or completed before the new data from our provider was available - which for last night would have been after 04:30 am.