New Plex Guide Very Poor in UK

[sa2000]

@tom.wright92

I’ve got issues with the programme guide just recently. I have a series link set up to record a show called Murder on CCTV (yep I’m a true crime fan!) which airs on Quest Red (ch 39) at 9pm every Saturday. However in Plex’s guide at that time is a completely different show which is also airing on Quest (ch 12)

This appears to be ok now for next Saturday’s new airing - please do an guide refresh and check

It is possible there was a late update to the EPG. When you spot a discrepancy please do a manual EPG refresh to pick up the latest data. The overnight automatic update may be a day behind picking up fresh data

@tom.wright92

I’m having similar issues with shows on CBS Reality (ch 66) showing a totally different show to what’s advertised in the actual Freeview guide, so Plex doesn’t bother to record it and I end up with gaps in my library

I can see that channel 66 - CBS Reality schedule in the EPG bears no resemblance to https://www.cbsreality.tv/uk/tv_guide.php?date=2020-11-17&section=morning

I have referred this to our provider

[sa2000]

@captain_caveman2k

Presumably the internal identifiers changed as well ?

Yes - the EPG entries for this movie has 2 different internal identifiers !

[Claret]

Hey, here are the logs.

(File removed)

Although, after doing a little digging, I am going to hazard a guess the problem is the recording from last week is labelled ‘episode 9’ in my recordings library instead of 8. I haven’t renamed it, so either the epg data last week was wrong or some lookup afterwards has gone wonky?

[sa2000]

@Bazrat

Formula 1 highlights are not flagged as NEW on Saturday or Sunday.

Thanks for reporting this. It is too late now for me to flag it to our provider and there will be no benefit in highlighting past errors as we are switching to a new provider.

Will see if there are any for next 2 weeks to be checked. Nothing in schedule at the moment - i can check next week

[sa2000]

@Claret

Although, after doing a little digging, I am going to hazard a guess the problem is the recording from last week is labelled ‘episode 9’ in my recordings library instead of 8. I haven’t renamed it, so either the epg data last week was wrong or some lookup afterwards has gone wonk

Yes that is the reason.

Nov 17, 2020 13:26:55.085 [10916] DEBUG - Subscription: We found a match in the library for 'The Great British Bake Off - E9 - The Great British Bake Off'

As you suspect there must have been an error in the sequencing before

[sa2000]

@cailean2k

Just lost channels 24 to 53 on Uk Freeview. On my epg.

When I go to the tuner settings and go to the channels. That normally correspond to these channels . But In the drop down menu there is no corresponding channel to link it to.

I don’t know if this is related to the channel numbers being changed

@cailean2k

After the scan when I try to link the scanned channels with the channels Plex knows about I do not have anything between 24 and 55.

@cailean2k

I am in the STV Central Region.

@cailean2k

After the refresh the channels like you suggested. once I go back into it they are unselected and there is no corresponding channel in the drop down menu.

I don’t know if this is linked to Scotland having BBC4 at channel 24 rather than channel 9 like the rest of the UK. or am I clutching at straws

@gavinss

I am in the STV region as well and have similar issues - with the main channels missing that I wanted being ITV4 (for touring cars) and BBC4 (for TOTP). I used a Highland postcode instead of my usual one (e.g. IV1), and that seem to match the channels. However, that lineup does seem to have BBC 2 HD from Northern Ireland for some reason - hope it is close enough to BBC2 Scotland.

Managed to have time to look into this today and I can see errors in the Freeview STV Central OTA Broadcast lineup introduced when the changes were made for https://www.freeview.co.uk/help/4-nov-2020-channel-changes

I have flagged these errors to our provider. The channels that were updated were marked as iptv rather than ota leading to the complete loss of these channels after our ingestion

[Bazrat]

Friends on Channel 5 - Sequencing for the rest of the week is out by one episode. Started yesterday when episode 20 was missed!

Have had to manually sequence existing recordings.

[captain_caveman2k]

I’m not sure if the issues I’m seeing in Live TV & DVR → BROWSE are client, server or guide data related so I thought best to ask here first - given this is my favourite thread

I only really use this tab to see what upcoming movies are showing so it is always set to All Movies By Airing but I see the following issues:

• Movies that finished hours ago still showing up - “Oh Rosalinda” on Talking Pictures TV (Channel 081) was on from 14:30 to 16:35, whilst “Bitter Victory” on Film 4 (Channel 14) aired at 15:00 until 17:05 and “The Christmas Confession” on Channel 5 and 5 HD (Channels 5 and 105 respectively) was showing at 14:15 until 16:00. Could this be a guide issue with end times not being present or somthing?

• Movies that finished days ago still showing up - “Super Eruption” aired on Monday at 19:10 for 1h 50m. Clicking the movie doesn’t show what channel it was on! “Waterloo” on the other hand does list the channel as Sony Movies Action (Channel 41) and was showing Monday at 21:00 for 2h 40m. I listed this issue separate to the above as these two movies also aired today at 15:00 on Sony Movies (Channel 33) and 16:35 on Sony Movies Action (Channel 41) respectively so it could be a client or server issue caching old data.

• Items showing out of order - The forth movie in the screenshot is “Passport to China” which isn’t showing until Friday at 09:20 and the sixth movie is “Heat Wave” which airs Tomorrow (the 19th) at 11:00 on Horror (Channel 068). I’m guessing this is a sort issue in Plex for Windows and Plex Web!

Note: The screenshot was taken tonight (the 18th) at 19:10 so all times show are relative to that

[captain_caveman2k]

It’s too late to do anything about, as I’m 22% through recording the show, but tonight’s airing of “Would I Lie to You?” on Dave (Channel 019) at 19:40 is not sequenced correctly.

It is listed as episode 13/1/16 rather than S9 E8 - as per the Dave and Freeview TV guides.

The showing at 20:20 is correctly listed as S9 E7 (Yes, Dave decided to show the latter episode first so it’s not a typo on my part )

[captain_caveman2k]

The two showings of “Schooled” on Sunday 22nd at 12:00 and 12:30 on E4 (Channel 13) are new episodes…

Whilst S2 E15 is tagged as “New”, unfortunately the latter S2 E16 isn’t:

Compared to the Freeview TV guide:

[mungo37]

MotoGP Highlights should be listed for tomorrow at 6pm on Quest (Channel 12), but the guide shows “Wheeler Dealers” instead.

[sa2000]

@cailean2k

There is definitely something wrong with the “Freeview STV central” Lineup on Plex…

@gavinss

I am in the STV region as well and have similar issues

The Freeview STV Central Broadcast lineup should be fixed. If you have not done this already, please go through DVR setup and select that lineup/guide

[sa2000]

@captain_caveman2k

The two showings of “Schooled” on Sunday 22nd at 12:00 and 12:30 on E4 (Channel 13) are new episodes…

Whilst S2 E15 is tagged as “New”, unfortunately the latter S2 E16 isn’t:

Late fixes - All airings now show as New : S2 E17 to S2 E21

[sa2000]

@captain_caveman2k

’s too late to do anything about, as I’m 22% through recording the show, but tonight’s airing of “Would I Lie to You?” on Dave (Channel 019) at 19:40 is not sequenced correctly.

It is listed as episode 13/1/16 rather than S9 E8 - as per the Dave and Freeview TV guide

Thanks

Airings for today onwards on E4 appear ok matching with TV Guide | Dave Channel (uktv.co.uk)

[sa2000]

@captain_caveman2k

I’m not sure if the issues I’m seeing in Live TV & DVR → BROWSE are client, server or guide data related so I thought best to ask here first - given this is my favourite thread

I only really use this tab to see what upcoming movies are showing so it is always set to All Movies By Airing

Thank you. I can see that we are including already aired movies. I will refer this to our Plex Media Server team. I have not looked into the sort order yet

[Bazrat]

Sequencing and schedule is completely wrong for Friends on CH5 this Saturday.

Only two episodes are scheduled:

UPDATE: I have done a manual guide refresh which has resolved the showing of last weekends episodes, but now there is no sequencing.

[captain_caveman2k]

An airing of Taskmaster on Friday (27th) at 23:20 on Dave (Channel 019) has not been sequenced

…whilst the other shows over the next week do have episode data.

I believe it should be S6 E8 from looking at the Freeview TV guide.

[asjmcguireplex]

The guide data for Sony Movies (33) is horribly wrong. I have spent several days wondering why I seem to be recording Christmas movies instead of disaster movies, and have finally narrowed it down to the guide data being incorrect.

Example - today from 1pm to 2:50pm - it should have recorded a film called “End of the World”. But it’s actually a Christmas film. Hitting the TVGuide.co.uk website - I can see that actually at 1pm they were airing “The Case for Christmas (2011)” which is indeed what has recorded. Following that what actually aired was “Garage Sale Mystery 3” and not what was scheduled in the guide - “Wildfire 7: The Inferno”.

At first, I wondered if actually it was just that the channel had morphed in to Sony Movies Christmas, but no - the guide correctly states that at 4:45pm the channel is airing “Young Guns 2”, and indeed that is what is actually airing now.

So the guide isn’t completely wrong, but it is mostly wrong. It’s worth knowing however, that the official Sony Movies website https://sonymovies.co.uk/schedule/movies also claimed to be showing End of the World and Wildfire 7 today too, but there is no excuse for shoddy data - clearly someone out there has the correct information, because other websites are showing the correct information.

[stu_mchugh]

Hi. The Nick junior EPG is still showing the contents from another channel. Can this be fixed?

[sa2000]

@asjmcguireplex

So the guide isn’t completely wrong, but it is mostly wrong. It’s worth knowing however, that the official Sony Movies website https://sonymovies.co.uk/schedule/movies also claimed to be showing End of the World and Wildfire 7 today too, but there is no excuse for shoddy data

Well if the Sony Movies own schedule is wrong then we cannot complain to our provider that they have the same error in their EPG

Very soon we will be switching to our old provider, Gracenote and we are expecting a lot of these issues would go away