Hello everyone! I’m new to this forum and am very new to my Synology device as well. I was running out of space on my PC and I wanted a smaller form-factor and less power consuming setup so I went ahead and got a Synology to turn into a Plex server.
I have the Synology setup currently and have all of the media on it, but when I open Plex for the first time I’m greeted with a screen (https://i.imgur.com/Uj2hjji.png) to select the preferred Plex server I want to use.
I don’t get the option to create a new Plex server instead of using a current one (the ones in the list will be deleted once I confirm the Synology is working properly).
Any ideas on what I can do to fix this? I used the beta package to install Plex but I also tried a Manual installation and got the same issue on both.
Only thing I did after installing Plex on the Synology was to give read/write files to the media folders. I did not change any other settings.
The version installed was
Server Version#: 1.21.0-3744 from the Package Center
The manual installation was the Plex Media Server (DSM7) 1.25.2.5319-c43dc0277
Do not go back to the beta version. It is not fully compatible with the production release of DSM 7. There have also been changes in Plex Media Server, so going back is not feasible anyway.
Do not put your media in the /PlexMediaServer folder. It is reserved for the Plex application. If you put media in that folder the DS920+ will catch fire and melt to the ground (OK, not really, but it definitely will not work correctly).
Read/write for the media folders is a good thing. Make sure you give access to the System Internal User PlexMediaServer. That is the username that runs the Plex software (it was “Plex” under DSM 6). Additional Info.
To claim the new Plex server on the Synology, from a system on the same network, point your browser at the IP address of the NAS: http://use_real_ip_address:32400/web.
You may see a “this application is not hosted at Plex” message. That is OK. It just means you’re logging directly into the server, not using app.plex.tv.
Due to a “quirk” of DSM 7, you cannot claim the server using app.plex.tv, Synology Quick Connect, any type of Dynamic DNS system, etc.
I did all of those steps during my initial (and several followup) installs, I believe. To clarify, are you saying to install the DSM5 version instead of DSM7? I did not try that.
I still get the same image that is shown in the original post. It is asking me to choose my preferred server instead of allowing me to setup a new one.
I’m was saying to not use the beta version of Plex Media Server from the Synology Package Center. Download the current Intel 64-bit, DSM 7 version from https://www.plex.tv/media-server-downloads/ and perform a manual installation. Which it looks like you have already done. Also, do not try to fall back to the beta version, as it is incompatible with the current version downloaded from plex.tv and with the current version of DSM 7. The beta version will still install and run, it just won’t work correctly.
Neither of the server names you blanked out are the name of the Synology, correct?
The name of the Synology NAS is unique, not a duplicate of an existing server on your account, correct?
If so, the Plex server on the Synology is likely in an unclaimed state.
Verify Plex Media Server is running on the Synology. Login to the Synology, launch Package Center, and look at the Plex Media Server package. If it says “Open” then it is running (otherwise it would say “Run”).
Using an incognito/private browser window, point it at the IP address of your Synology, http://ip_address:32400/web. You should be presented with a login prompt to login to the PMS running on the Synology. You should then be able to get to the settings and claim the server.
If it doesn’t work include a screenshot of how far you get in your reply. You can drag the image into the message window and it will insert at the cursor location. No need to use imgur.
Also include a set of server log files. Login to the Synology. With File Station, go to /PlexMediaServer/AppData/Plex Media Server. There should be a Logs directory. Compress it, download, and attach the ZIP file to the thread (drag it into the window, it will upload).
The version in the Synology package center is called a ‘beta package’ but from my understanding, it is the full release. The versions that I installed manually (directly from the Plex site) were the newest, non-beta versions.
Yes, that’s correct, the 2 servers that are blanked out are not the name of the synology - they are my PC and my laptop.
Yes that’s correct, the Synology has a unique name and is not a duplicate of anything.
I’ve done multiple uninstalls/installs of the Plex Synology Package version and the one directly off the Plex website and have tried both leaving the ‘Claim token’ blank and filling it in.
When I go to the IP of the synology to launch plex in an incognito, I am met with the screenshot in the first post once I login.
Looking at your logs shows QuickConnect URL is being used (the URL link in Package Center)
Dec 19, 2021 23:39:36.347 [0x7fea3d6e3b38] DEBUG - Request came in with unrecognized domain / IP '172-16-1-72.XXXXXXXXXXXXX.quickconnect.to' in header Host; treating as non-local
This is a problem point for just about everyone on DSM 7.
If QuickConnect is active – AND – you click it to setup Plex, — BOOM, nothing happens.
Once the server is properly setup then YES, you can use it.
What’s happening is
– When QuickConnect is active, DSM 7 routes your mouseclick out and the sends it back to the server from their REMOTE server
– Plex can’t be claimed by a REMOTE server. you must be local to the device.
Does this help?
Note: I am trying to figure out a way, if possible, around this but it’s not looking good given how DSM 7 is written.
(OK, not really, but it definitely will not work correctly).
Thanks for the help!
