When i import movies i get all of the poster art and age ratings but my server wont show any of the summary’s for the movies.
They work fine for all of my tv show episodes but not at all on the movies.
Can anyone suggest why this could be?
I’m having this issue as well. All my newly added movies are picking up poster & banners fine, but metadata such as rating, summary and tags are all empty since last month. TV Shows able to pick up all the new episodes metadata just fine.
Changing the agents between IMDB/RottenTomato/MovieDB doesn’t help either.
Restarted PMS, server and network for a few times and still having the same issue.
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For example movie ‘The Girl on the Train (2016)’ is with poster art. But there’s no rating nor summary.
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‘Originally Available’ date is wrong. Plex filled it with the date file added to the library.
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All other fields are empty.
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Poster and background works fine.
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Agent setting.
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Poster and metadata for TV Shows works fine.
XML of the example movie:
This XML file does not appear to have any style information associated with it. The document tree is shown below. <MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="1" librarySectionTitle="Movies" librarySectionUUID="f54a072c-2417-4791-96a5-9e3abf662e41" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1485990800"> <Video ratingKey="8209" key="/library/metadata/8209" guid="com.plexapp.agents.imdb://tt3631112?lang=en" librarySectionID="1" type="movie" title="The Girl on the Train" titleSort="Girl on the Train" summary="" thumb="/library/metadata/8209/thumb/1486700203" art="/library/metadata/8209/art/1486700203" duration="7703054" originallyAvailableAt="2017-01-09" addedAt="1485596747" updatedAt="1486700203" chapterSource="media" createdAtAccuracy="epoch" createdAtTZOffset="28800"> <Media videoResolution="1080" id="8105" duration="7703054" bitrate="5804" width="1920" height="1040" aspectRatio="1.85" audioChannels="6" audioCodec="dca" videoCodec="h264" container="mkv" videoFrameRate="24p" audioProfile="dts" videoProfile="high"> <Part accessible="1" exists="1" id="8318" key="/library/parts/8318/1484583810/file.mkv" duration="7703054" file="/volume1/Video/Movies/English/The Girl on the Train (2016)/The.Girl.on.the.Train.2016.1080p.BluRay.x264.DTS.mkv" size="5141016237" audioProfile="dts" container="mkv" deepAnalysisVersion="2" requiredBandwidths="12756,8554,4699,4699,4699,4699,4699,4699" videoProfile="high"> <Stream id="14233" streamType="1" default="1" codec="h264" index="0" bitrate="4895" language="English" languageCode="eng" bitDepth="8" cabac="1" chromaSubsampling="4:2:0" codecID="V_MPEG4/ISO/AVC" duration="7703054" frameRate="23.976" frameRateMode="cfr" hasScalingMatrix="0" height="1040" level="41" pixelFormat="yuv420p" profile="high" refFrames="4" requiredBandwidths="12000,7798,3974,3974,3974,3974,3974,3974" scanType="progressive" width="1920"/> <Stream id="14234" streamType="2" selected="1" default="1" codec="dca" index="1" channels="6" bitrate="755" language="English" languageCode="eng" audioChannelLayout="5.1(side)" bitDepth="24" bitrateMode="cbr" codecID="A_DTS" duration="7703054" profile="dts" requiredBandwidths="755,755,755,755,755,755,755,755" samplingRate="48000"/> </Part> </Media> <Field locked="1" name="thumb"/> <Extras size="0"></Extras> </Video> </MediaContainer>
My setup:
PMS Version 1.3.4.3285-b46e0ea
Plex Web Version 2.13.0
Synology DSM 6.0.2-8451 Update 9
The.Girl.on.the.Train.2016.1080p.BluRay.x264.DTS.mkv
^^Out of compliance^^:
Compliant Example:
A Movie Library/
…The Girl on the Train (2016)/ <— you got that part right
…The Girl on the Train (2016) [1080p DTS].mkv <— you got that part very, very wrong
The file name and the folder name must match and both must be compliant
All Extra BS should go into [Brackets] so Plex will ignore it
The (YEAR) must go in (Parenthesis)
Renaming while in the library will likely fail, so…
The Plex Dance®:
- remove item(s) from library
- update library
- empty trash
- clean bundles
https://support.plex.tv/hc/en-us/articles/200392106-Library-Actions <— update libraries, empty trash, clean bundles - fix names and/or structures
- replace item(s) into library
- update library
All Steps. In Order. No Short Cuts.
! > @JuiceWSA said:
! >The.Girl.on.the.Train.2016.1080p.BluRay.x264.DTS.mkv
! > ^^Out of compliance^^:
! > https://support.plex.tv/hc/en-us/categories/200028098-Media-Preparation
! >
! > Compliant Example:
! >
! > A Movie Library/
! > …The Girl on the Train (2016)/ <— you got that part right
! > …The Girl on the Train (2016) [1080p DTS].mkv <— you got that part very, very wrong
! >
! > The file name and the folder name must match and both must be compliant
! > All Extra BS should go into [Brackets] so Plex will ignore it
! > The (YEAR) must go in (Parenthesis)
! >
! > Renaming while in the library will likely fail, so…
! >
! > The Plex Dance®:
! >
! > 1) remove item(s) from library
! > 2) update library
! > 3) empty trash
! > 4) clean bundles
! > https://support.plex.tv/hc/en-us/articles/200392106-Library-Actions <— update libraries, empty trash, clean bundles
! > 5) fix names and/or structures
! > 6) replace item(s) into library
! > 7) update library
! >
! > All Steps. In Order. No Short Cuts.
! >
! >
! >
Thanks JuiceWSA, will naming my library that way for all upcoming media.
But it did not fixed the said metadata issue for me. I fixed it by disabling IPv6 in Synology DSM, just in case anyone else is having the same problem.
