Not all folders are being indexed

[jor2004]

Server Version#: 1.40.4.8840
Player Version#: Several

I’ve installed Plex server from the Synology package center. In the Plex portal I have added the “video” folder on my Synology to the libraries (set permission correctly as instructed). In the “video” folder, there are 2 folder in which I have my videos. One folder is being indexed and shows the videos. The other folder is showing but is empty. I have renamed the folder, without any effect. I moved videos from the folder that shows as empty to the folder showing videos. The videos that I’ve moved show-up perfectly in the folder that wasn’t empty in the first place. It seems therefore that it’s not the videos itself that are causing the empty folder, but something else. Anyone?

[ChuckPa]

Go apply permissions again

(make certain to “Apply to this folder, sub-folders, and files”)

SMB clients keep ownership to your username and don’t always know to “allow others” to read the files.

Synology FAQ - Questions, Answers, and How-To's

FAQ 29 - DSM 7 - Give PlexMediaServer access to your media When you migrate to DSM 7, are installing a server for the first time, or just adding a new shared folder / sub-folder for media , folks forget to read the popup at the end of every installation which tells them about how to set permissions. This FAQ shows in detail how to do what those instructions state. When might you need to perform these steps? When upgrading, changing permissions from Plex to PlexMediaServer is overlook…

[jor2004]

I’ve just applied the permissions again, but no change. What is different than what I read in the FAQ’s is that I do not have the option to apply this to subfolders and files. The screenshots look different. Both from when I go through Control Panel > Shared folder > video > edit > permissions or via File station > right click > edit > permissions. What could I be doing wrong and why does it index 1 subfolder, but not the other?

[ChuckPa]

@jor2004

Make certain your username is a member of the ‘administrators’ group

[jor2004]

You mean the username with which I’m making the settings? Yes, it’s part of the administrators group. The Plex username isn’t

[ChuckPa]

Using FileStation,

Go to the shared folder that’s having trouble

Right click it (in the left panel) → Properties → Permission tab.

Now you should see the “Apply to this folder, sub-folders and files”

Click the box

SAVE

[jor2004]

It’s really strange, but I do not see this option and it looks a little bit different than your screenshots. I need to select “system internal users”

[ChuckPa]

Just spotted it.

You’re using the Synology premade ‘video’ shared folder ?

when was the volume first created? DSM 5 ?

[jor2004]

You nailed it, @ChuckPa ! Indeed the volume must have been created 3 Synology migrations before by videostation from Synology on an old DSM and older hardware at that time. I created a new shared folder, moved the 2 folders in the new folder and set the permissions correctly, now causing it all to work perfectly