Plex Server Not Indexing Video Library on Synology

Server Version#: 1.25.3.5409

No matter how hard I try I can’t get Plex to index my video folders.
At the moment I have only one MP4. The files is good, I can watch the video with the Synology Video Station, but Plex doesn’t see the file neither any sub-folder inside the video folder.

I have a large collection of MP3 and FLAC files on the music library and that works perfectly.

I noticed some error on the log but I’m not sure is connected to the video library issue:

This is my very-simple file structure:

But when I try to add the library to Plex Server I get this (as you can see Plex doesn’t see any subfolder):
Screenshot 2022-01-21 101221

Given Plex appears to see no content in /volume1/video/ (as per your last screenshot), this looks very much like a permission problem.

You’ll need to grant the system user running your PMS access to the share. That user will be different depending if you’re on DSM 5/6 or DSM 7.

That worked!
I checked the Permission before posting on the forum, but obviously I was looking in the wrong place.

Thank you!

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