Plex Server Not Indexing Video Library on Synology

[folini]

Server Version#: 1.25.3.5409

No matter how hard I try I can’t get Plex to index my video folders.
At the moment I have only one MP4. The files is good, I can watch the video with the Synology Video Station, but Plex doesn’t see the file neither any sub-folder inside the video folder.

I have a large collection of MP3 and FLAC files on the music library and that works perfectly.

I noticed some error on the log but I’m not sure is connected to the video library issue:

This is my very-simple file structure:

But when I try to add the library to Plex Server I get this (as you can see Plex doesn’t see any subfolder):

[tom80H]

Given Plex appears to see no content in /volume1/video/ (as per your last screenshot), this looks very much like a permission problem.

You’ll need to grant the system user running your PMS access to the share. That user will be different depending if you’re on DSM 5/6 or DSM 7.

Synology FAQ - Questions, Answers, and a few How-To's

FAQ 19: Setting permissions to allow Plex access to media files Before beginning, it’s important to remember one key point; Plex doesn’t have any special privileges on Synology except for being able to access the Video Transcoding acceleration hardware. It cannot read any of your files unless you expressly grant permission. This is a fundamental principle of Linux (which Synology uses for DSM) Because of how Synology grants permission, access to files is broken into two different …

[folini]

That worked!
I checked the Permission before posting on the forum, but obviously I was looking in the wrong place.

Thank you!