For the past several months, I believe since recent Shield updates, EAC3 has stopped working. I’ve tried everything in my Shield, Plex Shield App and PMS settings to no avail. I can have 5 transcodes going out at once with no issues yet I can’t even play files with EAC3 through transcoding. I’ve tried various versions of PMS going back several months too. Any ideas on how to fix? For now I can only watch those files in my office or bedroom as the Firestick 4k plays them fine. Thanks!
Think I have the same problem, see my post here:
I too had the same problem. For me, I was able to fix the issue after setting “Enable new video player” to OFF in Advanced options in the device settings under the Plex App on the Shield. All EAC3 audio started working after that. So it appears something in the new player in Plex is not able to pass EAC3 through properly, whereas the old player in Plex can do that just fine.
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I would second that solution. I too have been having problems with my Nvidia Shield transcoding EAC3 when it shouldn’t. When i disable “Enable new video player” my plex can start to passthrough EAC3 to my soundbar again over HDMI.
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This thread saved me from pulling my hair out. I thought I’d tried every setting between PMS and my Nvidia Shield. I get an error message when trying to play any video file with EAC3 using the newer player. Thankfully the older player is still an option, my only fear is that they will retire it with out fixing this issue.
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