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I need your help regarding opening port 32400 on my Verizon router. This is what I did but the server is unreachable (app or web) outside of my home network.
When I connect directly to Plex on the Synology, it indicates remote access is fully enabled though:
I am lost…
Thank you
How long ago did you port forward on the Verizon network? For Comcast, it often takes at least a day for such changes to route through the system before they actually start working.
Thank you. I didn’t know the changes wouldn’t be effective immediately. The port forwarding was done yesterday. I’ll wait a bit longer then but, outside my network, I am getting the message the server is unavailable. Shouldn’t it be accessed through an indirect connection at least?
Changes to the router should actually be effective immediately after applying them.
Did you configure the public port you specified in your router as the port to be used for remote access (Settings > [Server Name] > Remote Access > Manually specify public port)?
Can you verify the port forward is working (e.g. using a service like canyouseeme.org)?
Side note: you don’t need Both protocols for your port forward… just TCP.
There’s tons of possible caveats when it comes to remote access… your server seems to believe it’s fully accessible outside your home network (see the green text on your 2nd screenshot).
Did you already have a look at the related troubleshooting support article?
https://support.plex.tv/articles/200931138-troubleshooting-remote-access/
There’s also a guide with some more details on how to troubleshoot remote access issues.
Thank you, Tom. I am not sure what needs to be done to specify in the router the port to be used for remote access. I just went to Port Forwarding and opened 32400 as in the snapshot in my original post…or thought I did: the port is not seen as opened when I check using yougetsignal.com. Is there anything else which needs to be done?
I looked at the troubleshooting guides but didn’t find them really helpful. Probably me not understanding them enough.
Could be as simple as your ISP blocking certain ports (in which case you might be successful trying a different one) or they’re not giving your router a routable public IPv4 address.
Do the public IP addresses reported in your router, the Plex remote access settings and yougetsignal match?
Thank you (again). Yes, the public IP addresses are the all the same. I will try with a different port.
I just checked again connecting to Plex directly from the Synology NAS and now it shows the remote access isn’t available anymore. I didn’t change anything since this morning though. So confused.
You were right on the section you needed to be, but your settings should be like this.
You can get rid of the entry that is using port 14436. That could be causing issues.
I am running 2 Plex servers on my network & here is how I have my port forwarding set up.
That keeps both server up & connected to the internet and I can access & stream from both.
Hope that helps.
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