I’m trying to setup Plex on a Synology DS920+. I paid for a Plex account, created a server, added a test movie to it, ran into a couple issue.
Plex didn’t download any tags or posters
Trying to play the file gets an error. “Playback Error, Conversion failed. A required codec could not be found or failed to install.”
I noticed Plex was saying the version it installed, 1.29.2.6364, needed to be updated and asked me to install it manually. So I downloaded 1.31.3.6868 and installed it.
Now I have a third issue, Plex is saying my server is unclaimed. The Claim Server button doesn’t fix it.
I hired someone from Fiverr to try and fix these issues. We’ve reset the whole NAS and are back to Plex 1.29.2.6364 Still have all 3 issues.
You don’t need to hire folks to fix the Syno. We’re quite capable here.
( for reference, I’m the engineer who wrote the DSM 7 package scripts you use and there are several of us around in addition to many Syno users always willing to help )
If the syno is asserting it’s unclaimed, please do the following.
– Stop PMS
– Open FileStation
– Navigate: PlexMediaServer / AppData / Plex Media Server
– Right-click “Logs” → Compress to logs.zip
– Download that ZIP file
Upload the ZIP here and I’ll be able to see what it doesn’t like.
You have both ethernet adapters plugged in. There’s no performance gain and it only serves to confuse everything because DSM 7 will use them interchangeably (which is wrong but they do)
Best solution here, if you want the load balancing (which is more bandwidth) is to ‘bond’ the two (Control Panel - Network - Network Interfaces – Create - Bond – select both of them)
It turn both single adapters into one adapter. Your eth0 (first adapter) is 192.168.1.9). That will likely be the new IP address (which you can set manually if you wish as well)
I don’t see it authenticating – that’s trivial to fix once the network part is done.
– Uninstall the package (use the first radio button – Uninstall ONLY - KEEP option)
– Reinstall again f (same SPK file)
– EXCEPT
– New or Lost servers (Plex Claim Token method)
– Click on the “Get Plex Claim Token” hyperlink.
– Your browser tab will open with a ‘claim-xxxxxx’ token
– Hit COPY
– Come back to the installation tab
– Click into that box on the installation page.
– PASTE the token
– Click NEXT NEXT DONE and let it have a few extra seconds to get you new credentials and claim the server.
It will respond (complete installation) with your Plex Username if successful.
Now open it by LAN IP address this one time to complete the handshake.
Here, in our Syno FAQ, is where you’ll find a lot of tricks and How-To’s.
@ChuckPa Just want to say thank you again. It’s was a fun weekend being able to play with my Plex Server. 7 months in the making and finally worth the money and time investment.
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