@BigWheel any progress on recreating/fixing the issue? 
I have not been able to reproduce it at all.
Already posted log from App above, is there anything else we can do to help recreate it?
How is that even possible? What hardware are you testing on? What are our logs not showing you? What are you doing to test? Are you letting it run long enough? For how many episodes? You do realize it doesnāt happen every time, right?
1 Like
Experiencing similar issues on shield TV, playing TV show episodes, sometimes they play through to next episode, sometimes they just stop and go back to the beginning of the last played episode, but doesnāt play.
Trailers end and stay on the last frame, movies also end and stay on the last frame, instead of going back to movie menu.
There was a crash fixed with autoplay in 8.50 they are still looking at other possible causes.
been seeing this for months on both nvidia shields we have running. unfortunate it has persisted so longā¦
If youāre having trouble with repro, come to my house, I can guarantee a repro.
are you still seeing it with 8.5.0 or 8.6.0 beta
So from this I get that you donāt even have a shield to test on???
I have multiple Shields that I use every day and have never reproduced it. You believing that or not doesnāt concern me. I believe all of you that there is an issue. There was an attempted fix in 8.5.0. If that is still not working for you then please let me know and please provide logs from 8.5.0 - 8.60, so I can tell the Android dev team that their fix did not work.
Anywayā¦ I have been testing mine for a few hours now with music videos so file changes every 5 minutes and so far it hasnāt happenedā¦ Canāt say for sure itās fixed at least for a couple days but so far so good for my 1 shield, will test the other over night
Just replying to let you know that Iām having issues with this. I have the following running:
Server Version#: 1.20.3.3421
Player Version#: 8.7.2.20952
I have a Mibox 3, which works absolutely fine, but then a Mibox S that I just bought and experiencing this issue. I just did a factory reset today on it and itās still happening.
Iām trying to figure out how to collect the logs. If I turn network logging on, it will automatically turn off after a few minutes, which prevents me from capturing the issue.
Iād love to help and send as much information as I can, but I donāt fully know how to keep logging on long enough to capture this information.
I have the same issue on Mibox 3, it tries to start the same episode on aying next and then black screen.
Joining the party. Latest Plex for FireTV 4K along with latest Plex Server has been working fine for many TV shows and movies. 1st encountered this issue watching old cartoons. Randomly it would exhibit the issues described here (e.g. plays episode -> frozen last frame(s) and no audio -> observe player tracking and it appears the episode is playing again). Every once in a while it will knock audio out on the FireTV across the board - e.g. even when force quitting Plex, no sound is produced.
Played with FireTV audio settings (e.g. Best Available, Dolby, Dolby+) - none seem to resolve aside from reboot the Fire TV. Subsequently found that I could restore systemwide audio by changing the Audio from/to any of the settings (e.g. Best Available, Dolby, etc). This seems to reset whatever corrupt state the codec ends up in. Guessing the problem happens at end of episode as audio mode switches from MP3/AC3 Mono state to some other state. Further tried testing with/without HDMI passthrough.
Right now testing with New Player disabledā¦ TBD. The factor seems to be related to playing MP3 Mono and/or AC3 Mono. Will continue testing, but meanwhile wanted to share my experience. What audio coding have others been seeing this happen with?
UPDATE: Indeed switching to old player (turning off Use New Player from Plex Client) seems to have resolved the issue I was experiencing. So it appears ānewā player has issue dealing with transitioning between AC3 Mono and/or MP3 Mono videos. Given the age of this thread, old player must be very old player - but so far see no material disadvantage to using the old play besides the lower resolution and lack of slider shuttle action.
Did a complete reset of my 2017 Shield, issue went away for a week and now has returned. Also seeing this problem on 2019 Shield (Last frame of previous episode frozen on screen with āSkip Introā displayed in the top right).
Had to go back to new player, since old player has issue with different media (e.g. non-AC3 Mono and/or MP3 Mono Videos).
It is disappointing to see how problems seem to languish for months and years with Plex 
I am new to the club, moving from Kodi. Watching a similar drawl on the Camera Import āfeatureā which has not worked since PMS 1.19.x. Hope I didnāt board a sinking shipā¦
1 Like
I use an android tablet (Samsung Galaxy Tab 5e Wifi) in landscape modeā¦ I run the latest server with all the updates on Linux Mint.
I have many video playlists. I like to load a playlist and have it play randomly. I can easily recreate the stopping problems with the playlistsā¦
Essentially the playlist will behave on initial startā¦ but if there is anything that interrupts playback (pausing for too long, tablet blanks and has to be woken back up, skipping an episode, or starting from the beginning etc) the playlist will finish an episode and sit at a blank black screenā¦ touching the tablet will reveal the controls to press the skip forward button, which will resume playback on the next episodeā¦ but after that episode finishesā¦ its right back where it was, with the blank screen.
The only way to get the automated playback and working is to exit the playlist and re-enter it for random playback. This has been an issue for months. I have been just hitting ānext episodeā waiting for the problem to be resolved.
#1 is by design according to Plex
support.plex.tv/hc/en-us/articles/202605013 100
Autoplay stops working after no interaction to prevent entire shows from being āwatchedā if the user falls asleep. Which is complete BS IMO there isnāt an option to disable that behavior.
I also experience #2 on the latest Android app on my V30
I understand autoplay stops working after a whileā¦ I actually like that feature, though like you, it should be defeatable, especially if you are playing material from your own libraryā¦ Itās not like there are costs involved in letting items play.
This is not the same issueā¦ I can play a single episode and the playback will stop between episodesā¦ The screen will be black, like it stopped on the last frame of the videoā¦ Pressing ānextā will get it rolling again.
This is super easy to re-create. I even saw this the other day on a new Chromecast TV dongle.
Create a video playlist, go to the playlist and select random for playbackā¦ Let it play. It will stop moving to the next item in the listā¦ Sometimes after a few items, sometimes after manyā¦ I think this also occurs with music playlists.
This is absolutely a bugā¦ I cant believe it isnāt fixed yet.
