Plex can't connect to webGUI address

Plex Media Server NAS & Devices
1

Server Version#:TrueNAS Scale 24
Player Version#: 2.0.12

Plex server cannot connect to the WeGUI address and I don’t know why.
I have my NAS ip address/32400, but Plex can’t connect.

Also what is the correct syntax for the path of my media files on my NAS server
I have tried /mnt/path to files/Media/Films but not recognised.
I’ve also tried \ip address of server/path to files/Media/Films still not recognised.

I have also tried /mnt/path to files/Media/Films to films
But that is not a valid path
What else?

2

Make sure you’re going to the correct web address with a colon 32400 then the / web.

http://server.local.ip.address:32400/web

https://support.plex.tv/articles/200288666-opening-plex-web-app/#toc-1

3

Thanks but I just tried that and it won’t connect
http://192.168.0.42:32400/web

My dataset is: /mnt/WinShare/Media/Films

Update, Finally got plex web GUI to load, but cannot get any media to show, as it says the folder is empty

When I choose a folder for my media on my NAS, I have tried both /mnt/WinShare/Media/Films and /mnt/WinShare/Media/Films to/films
but neither will show the media in the plex GUI

4

Should I start a new thread on the new problem now?

Thanks

5

I don’t think that’s necessary.
As for the issue… sounds like there might be a permission problem where the account running the PMS doesn’t have access to the files in the library folder.

6

Ok thanks for that.

I have plex as the owner and also as group in the Media dataset, and. the UID for plex is 990. . I have tried changing the owner to nobody and group to nogroup, but it didn’t make any difference.
I don’t know what else to do now.

7

Make sure you set read to the correct group, and more importantly make sure you have the apply to subfolders/files recursively enabled.

8

Yes I have set the ACL permissions to subfolders and recursivley enabled. But I still can’t get media files in the menu heading of ‘Films’
My dataset path is /WinShare/Media/Films etc

I’ve tried these paths in the plex add folders path:
/Media/Films
/Media/Films to films
/WinShare/Media/Films

But none of them give me the media files, only the name of the folder or dataset.

Thanks
/WinShare/Media/Films to /films

9

I’m really confused why you don’t even know where your media files are. What address are you able to see them on your file browser?

10

it’s Plex that doesn’t know where the files are, as I do: I can see them in a linux file manager when I open up my NAS on the network. I had to check tho’.

No, it also confuses me as well, and I’m at a loss as to why plex isn’t loading them.

Thism is the URL from my web browser when I click on Films in the plex menu:

http://192.168.0.42:32400/web/index.html#!/media/fc7daa0281f952b12a1d4d657f98a39b65bef162/com.plexapp.plugins.library?source=40

Now is the ? saying it can’t find the files, but then what does ‘source=40’ mean
There are 25 media files in the Films dataset

11

Permissions.

Print out an: ls -l /media/dir that shows the files in question.

You have continually shown that you don’t know what address your files are in, so I asked.

12

Just to show that I’m not crazy…

So what’s the root path? Is it /mnt or /Media or /WinShare?

13

For some reason, when I do the command, it returns that there is no such file or directory. And I cannot edit the permissions on the main WinShare dataset, but I can on the child dataset

14

/media/dir was just an example since I don’t know your actual path.

15

The root path is /WinShare, but I was trying different paths to see if they made any difference,
All the media datasets are nested under WinShare

Apologies if it was confusing

16

That’s fine. So do ls -la /WinShare/Media/Films

Just a snippet will do. You don’t have to paste the whole contents.

17

The actual path is : WinShare/Media/Films etc, but I tried different ones to see if they worked.
The daftest thing is, I got Emby working fine as it sees all my media files., but the same paths I use in Emby don’t work in Plex

18

It’s probably because plex is using plex:plex as the user:group while emby is using something else that can see those files, perhaps it’s running as your user account.

19

As before, For some reason?? I get this and I can’t edit the WinSare dataset permission!
ls: cannot access ‘/WinShare/Media/Films’: No such file or directory

20

now do: sudo ls -la /WinShare/Media/Films