sa2000
November 27, 2018, 11:37pm
176
tycho1974:
I recently updated PMS to v1.14.0.5468, and I’m still having these remote access errors. I was hoping this version would solve that issue as advertised, but alas. I have Tautulli set up to notify me when I lose remote access, and this is just from last night:
Please could you provide logs covering these periods. Seehttps://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/ https://support.plex.tv/articles/200250417-plex-media-server-log-files/
What is the interval between the Tautulli checks? We do have a timing issue within Plex Media Server which can arise when Tautulli makes these tests and the more checks are made the more likely of hitting this - normally - obscure rare bug.
See long discussion on the subject here
I have been looking at the logs. I am not really happy that tautulli is making a refreshReachability request every minute - that puts a big load on the pubsub servers - much more than what would be anticipated.
In future please always restart the server after enabling debug logging - to enable it in mid flight would not capture startup sequence
I will let you know when i conclude my investigation.
