Server Version#:
DSM 7.2.1-69057
Player Version#:
1.29.2.6364-7000
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>
Plex Crash Uploader.log (711 Bytes)
Plex Crash Uploader.log (711 Bytes)
Can you please do the following:
- Using FileStation
- Navigate: PlexMediaServer/AppData/Plex Media Server
- Right-click ‘Logs’ → ‘Compress to Logs.zip’
- Download the ZIP to your computer
- Attach that ZIP file to your reply here. (drag into your reply window and let it upload)
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Logs.zip (3.5 MB)
Thank you for your logs.
You have placed media INSIDE the PlexMediaServer shared folder.
Jun 20, 2024 11:25:14.888 [140389247826744] VERBOSE - Library section 8 (סדרות טלוויזיה) will be updated because of a change in "/volume1/PlexMediaServer/סדרות/Reacher.S01.2160p.AMZN.WEB-DL.DDP5.1.HDR.HEVC-MZABI/Reacher.S01E01.Welcome.to.Margrave.2160p.AMZN.WEB-DL.DDP5.1.HDR.HEVC-MZABI.mkv"
Jun 20, 2024 11:25:14.889 [140389247826744] VERBOSE - Library section 8 (סדרות טלוויזיה) will be updated because of a change in "/volume1/PlexMediaServer/סדרות/Reacher.S01.2160p.AMZN.WEB-DL.DDP5.1.HDR.HEVC-MZABI/Reacher.S01E01.Welcome.to.Margrave.2160p.AMZN.WEB-DL.DDP5.1.HDR.HEVC-MZABI.mkv"
DO NOT DO THIS!!! This is why Plex is crashing.
I wrote the “Do not place media here” messages in 6 different languages. 
Create a new shared folder, or use the old “Plex” shared folder if you have it, to put your media in.
I have “Movies”, “TV” and “Music” shared folders.
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Do you mean “shared folder” the folder that has the movies and series and all the media I download? This file must not be placed inside PlexMediaServer?
Wow, I’ve been doing this with plex for over a year and this is the first time it’s happened to me 
I saw a guide that this is how it should be done and since then I have done it this way
Yes.
I’ve also seen
- shared folder named “Media”
- sub-folders named “tv”, "movies’, “music”, etc
– This can be augmented to be “movies - 4k”, “movies - adult”, etc.
Any way you want to.
I have a shared folder named “Media”
I have all my media in sub-folders under “Media”
It makes it very easy to mount the one shared folder then access the sub-folders.
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Where do you place the plex shared folder on the NAS? Because previously I tried to place outside the PlexMediaServer folder and it didn’t recognize the media even though I set the location
You create the shared folder on any volume you want.
Then, and this is what you missed (the message after every package install)
1 Like
Thank you very much, you have updated me a lot! I’m going to read this guide
Now I transfer all the files that were in PlexMediaServer to another folder and then I can check if the problem has been resolved, I still have 40 minutes of transfer left after about 1.5TB
I will update if the problem is resolved after I have removed the shared folder from PlexMediaServer
I deleted all the folders and plex still crashes, is it better to delete PlexMediaServer and do a new and clean installation?
Hi, updating that I was able to delete Plex Media Server and install a clean new installation via Plex Claim Token and linked the server to my existing account
I opened a new folder for movies in \MyNas\home\plex\Movies
And I gave it the permissions as you explained, the plex works fine but the problem now is that it doesn’t recognize the files even though I gave it read and write permissions
You can’t use the Homes service on Synology.
In Linux, that is an area only you can access. PlexMediaServer is a different user and Linux rules are very strict about that.
As I previously recommended, create a shared folder for your media with sub-folders and move the media there.
Using the How-To I also linked give PlexMediaServer access (This Folder, sub-folders, and files checkbox is IMPORTANT)
Lastly, MAP the shared folder to your Windows computer. Ignore the ‘homes’ folder mapping for anything media related.
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