Plex for android stops music playback when phone goes to sleep?

Plex Players Mobile Devices
1

Server Version#: 1.18.5.2309
Player Version#: 8.7.2.20952

Plex for android stops music playback (at the end of a song, next song does not start) when phone goes to sleep ? It does look this way I use Samsung S8 and when I wake the phone (without necessarily the need to unlock it) the playback resumes after a few seconds.

This is annoying and I dont want to disable phone sleep mode if that can help in order to save battery. Any solutions ? This really seems like a bug in the plex android mobile app.

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2

Server Version: 1.20.3.3437
Player Version: 8.7.2.20952
I’m having this same problem on my Galaxy S10. I turned off battery optimization and it at least would play when the screen turned off, but it still stops playing after every 2 songs when I try to listen to an album.

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3

This issue is still ongoing, same as underpickled I turned off battery optimization but issue still occurs.

This is a show stopper for me and is the main factor that is stopping me of buying the plex pass.

Plex support can you please resolve this issue ?

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4

The same problem. Bought plex pass and cant use app because it stops when phone blocked. What to do? Just delete this app?

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5

Same issue with S20 here. Tried similar settings with minimal success as descrived above.

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6

I tried more settings and finally it worked. I have excluded plex not only from battery but also memory and any other optimization.

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Mh it stopped working again and i cannot convince the device to keep playing once the safe screen kicks in. Wonder how I got it working in the first place.

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I’m running into the same issues. I’m finding that Plex for playing music on my Samsung Mobile device has really degraded over the past few months. I never had this many issues playing music, but now it stops playing for no reason, says playback failed. Can someone please look into these issues with playing music?

1 Like
9

Can any of you grab the app logs after it stops.

10

I have the same problem on my Samsung Tablet with music streaming form my server…

It plays for a short while after the device blanks and then stops.

It would be great not to have to keep the tablet on (and consuming battery) when only audio is of interest.

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Bumping thread looking for a solution.

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Sent full log via DM. Please let us know if you see anything that could fix this issue. Thanks!

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I, too, am having the exact same issue as described above.

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Ensuring “stay connected while asleep” is on (accessed from “settings” > “battery” > “more battery settings”) and excluding Plex from battery optimizer (accessed from “settings” > “apps” > “…” > “special access” > “battery optimization”) seems to have done the trick for me.

2 Likes
15

Thanks @ACurthoys, that is indeed a “buried” setting I had not noticed before. I just disabled Plex from this screen and will give it a go today. Huge thanks for the recommendation!

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I originally entered this post. Effectively I’m on a Samsung Galaxy S8 and had to disable any kind of sleep/battery energy saving feature for Plex App to workaround the problem. Since then the problem disappeared.

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17

I’m still trying to diagnose my specific issue. But I am pretty sure this is happening to me too. It’s VERY annoying. I can’t even press the play button on my lock screen. It ignores it. I have t kill the app, then it’s somehow running in the background as the app appears in the status bar and I have to kill that. Then relaunch the app.

I don’t have Tasker but that might fix things by preventing my screen from locking.

When playing video, the app prevents the screen from locking. Please just give us the option to do that with music!

I use the application when out for runs and having it just stop playing music is very annoying. I don’t want to stop running just to fix my phone.

1 Like
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I tried more settings and finally it worked. I have excluded plex not only from battery but also memory and any other optimization.

Nekrataal, where are those settings?

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not for me :confused: s20fe

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this was a useful checklist even though i’m not on samsung Top 8 Fixes for Samsung Phone Stops Playing Music When Screen Turns off