This is Plex’s SONOS moment. Either they roll back all of their terrible app updates and older paid early supporters still say it’s the better experience or Jellyfin will soon get a ton of free developer help in the coming months.
23 Likes
They should really go back …
8 Likes
Hisense Roku TV. Once I start something playing, my remote “locks up” - the TV still blinks it’s light showing receipt of the IR command, the UI clicks as it normally would, but most buttons don’t actually do anything (particularly including “OK” and most of the time the arrow keys too.
I can’t even exit Plex because while BACK will bring up the Exit/Switch User menu, neither the arrow keys or OK work in that menu.
I need to fully restart the TV to get a functioning remote in Plex again.
This happens with both my IR remotes and with my phone app (android) and my wife’s (iOS), so it’s obviously a Plex app issue.
4 Likes
The issue I am having ever since my TV updated the ROKU Plex app is as explaned above.
But to add a little to it.
1st once I start a tv show it may happen on movies as well but have not tested that. Once the show starts I lose any abillity to control the viewing. Example the pause/play button does not Control the show. The arrow buttons on the remote no longer control the the player. Not even able to select the skip button on the screen to skip the intros and credits.
The only way to stop it is to exit the app.
6 Likes
This makes Vibe coding look good… Complete dog$#!+, honestly.
6 Likes
Agreed. They just screwed everything up and it’s obviously so they can shove their own content in front of our faces. If this change isn’t reverted by the weekend I’m converting to Jellyfin and deleting the Plex app. What a ridiculous decision
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I’m hardly someone to create new libraries for every little thing, but I still have 9. I highly doubt your made up statistic about less than 1% having more than 4. I’d say most plex server owners have more than that.
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Seriously Plex, WHAT THE ■■■■ are you doing. STOP making Plex worse and shove your “promoted” garbage down our throats!!
11 Likes
As a UX designer and content strategist, this is excessively frustrating. If you adhere to heuristics, this shouldn’t happen (see 10 Usability Heuristics for User Interface Design). As for gestalt psychology, grouping is all wrong and navigation isn’t intuitive.
Every project I work is accessibility-first. I set up Plex for my elderly parents and for a severely disabled friend who can barely use remotes. I see others in this board also mentioning elderly users and their confusion.
If you put accessibility and usability first, you won’t need radical makeovers to monetize. Don’t forget that users like me didn’t get the lifetime license. I pay yearly. I have a few months to configure a replacement. And, BTW, my parents go-to is Plex. They watch the ad supported content also. Everyone likes the other interface better in my group of users and friends who also have servers.
Please, please, please revert to the other client app.
27 Likes
I discovered last night, post debacle, that it’s possible to bring your Plex Media server up in the browser interface and disable Discover, LiveTV and other things. I think the Settings (wrench tool icon) rubric (down the left side) was “Online Media Sources.”
Hate the new update, but creating new libraries for specific genre’s of movies isn’t more organized, it’s madness. Sort by genre using the filters, don’t create new libraries for them.
4 Likes
Can’t switch accounts won’t let you change any setting basically making the remote useless
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It’s garbage and it’s honestly so bad that whoever thought it was a good idea should be demoted or fired. Absolutely ridiculous.
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This is definitely a step in the wrong direction and makes previously activities tedious. Not to mention the new UI is not responsive at all and I have to retrain my wife on how to use it. Truly disappointing.
7 Likes
the roku app is unusable
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I guess all good things must come to an end at some point. I’m very disappointed to say the least.
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It’s total garbage. they stabbed the ROKU users in the back.
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why do companies change things just to change things. They made everything more difficult to navigate. Extra clicks to get to the same places. They had a very nice interface before. Now it looks like garbage, the UI isn’t friendly, and I can’t even find playlists.
11 Likes
This is because user experience (UX) is now an arm of marketing. There is a perception that design makeovers increase monetization, but this is false. I’ve found user, accessibility, and heuristics testing to be essential for successful products.
9 Likes
First thing I did was start finding a replacement. No point in dealing with this level of stupid.
The UI is unstable and has just crashed on me. I get the click of the focus moving but no indication of where and OK does nothing. What a waste of space. Time to get a new TV with DLNA and ChromeCast and get off this mad train wreck.
7 Likes
