This fixed it for me. I had not yet setup auto logon, and so I was RDP’d in first, then tried playing a movie that needed transcoding, and/or forcing it. If I was RDP’d in, and I had HW transcode enabled, and I tried to play something or sync that needed transcoding Plex crashed 100% of the time. If I was not connected with RDP, HW transcode worked fine 100% of the time. I’m on Win 10 1909, Plex 1.18.3.2129, Core I7-8700 using Intel UHD 630, no other GPU in system, this is a new build I did today. EDIT - If I RDP in after say a fresh reboot with autologon, and play anything needing transcode, it does HW, then switches to just CPU quickly but doesn’t crash, any plays after that just transcode with CPU, until I reboot.
3 Likes
Excellent find!
I’ve been using TeamViewer for years to access my plex server when needed while travelling, but at home I was using RDP. Now I have disabled Remote Access on my Plex Server to avoid this issue.
I have an Intel Core i7-8700 and Hardware Acceleration crashes Plex Server if I connect via RDP. If I reboot and never use RDP, but TeamViewer instead, everything works fine! This isn’t even an inconvenience for me.
Thanks for the tip!
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Does not even need to be disabled, just do not use it 
I was fiddling with that for quite some time, good to hear it’s not only issue with my setup and can help someone else as well.
I know I don’t have to disable it, but it will keep me from forgetting and accidentally going to RDP 
Thanks again!
Do you know if maybe AnyDesk might be causing the same problem as RDP ?
Works Well! Thank you!
We now have a fix for one of the causes of crashes relating to intel graphics and hardware acceleration
See release note for beta 1.18.3.2156-349e9837e which was released earlier today Plex Media Server
- Fix crash on Windows with Intel graphics adapter and hardware acceleration enabled (#10736)
Until I hear otherwise, we have two causes for the hardware acceleration related crashes:
- the bug that came in after version 1.18.0.1944 and is now fixed in beta 1.18.3.2156
- suspected intel GPU driver bug resolved by downgrading to version xxx.7000 as outlined here HW Acceleration crashes on Dell PowerEdge T30 / Windows 10 Pro
(it will be good to know if the new 1.18.3.2156 beta does crash with the later intel drivers)
Unfortunately, it crashed again… Here are crash reports after several tries.
I will try reinstall xxx.7000 driver and report back.
1.18.3.2156-349e9837e.7z (95.8 KB)
back to 100.7000, HW Acceleration works again and no crash anymore.
Thank you for confirming that
Hi there, how is the recent prograss? I notice windows-server were updated twice these days but no fix mentioned about HW Acceleration problem.
Could you please provide more information? Thank you.
There is a later consolidated summary in another thread which i will paste here.
Consolidating all info relating to crashes and hardware acceleration
Following the test of new Intel driver by @Geran and previous feedback from @d0cx, we now have a conclusion to these crashes.
So to summarize the fixes for Plex Media Server crashes when hardware acceleration is in use
- Intel Graphics Adapter Driver bug - leading to crash of the Plex Media Server process in module
igdumdim32.dll
This is now fixed in the latest driver - this table shows the versions and which version fixes the crash
See https://downloadcenter.intel.com/download/29274/Intel-Graphics-Windows-10-DCH-Drivers?product=197599 (or equivalent)
- Plex Media Server bug leading to crashes when testing the intel graphics adapter with hardware acceleration enabled
This was fixed as from Plex Media Server 1.18.3.2156-349e9837e Plex Media Server
- Fix crash on Windows with Intel graphics adapter and hardware acceleration enabled (#10736)
- There may be still be crashes when running Plex Media Server headless through RDP or as a Service or Scheduled Task.
For these, as from version 1.18.4.2164 of Plex Media Server, there is a new Advanced Setting for the Transcoder that allows user to disable Hardware Encoding whilst leaving Hardware Acceleration enabled and used for decoding. That would be a better option than disabling all hardware acceleration in such environment
- (Preferences) Enable “Use hardware-accelerated video encoding” by default.
3 Likes
Thanks for your info and effort!
I’d like to confirm that Plex 2260 and intel 7755 work like a charm, I have HW and decoding both enabled
2 posts were split to a new topic: Artifacting when using hardware acceleration transcoding with integrated intel graphics
Still does not work on Netgear ReadyNAS 2304 on PMS 1.18.4.2171 with intel dual core celeron. It used to work in prior releases. The server crashes when I try to play a video on an iPhone.Plexlg.txt (67.5 KB)
The topic relates to crashes on windows.
If you have an issue on other platforms please raise a separate forum topic but include also the server logs zip with debug logging and crash reporting enabled beforehand and the server logs zip captured after the restart following a crash
Please test with latest beta which is 1.18.5.2260-056ab4be9
For server logs see
https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
https://support.plex.tv/articles/200250417-plex-media-server-log-files/
Thank you, all working for me now with the latest Plex and Intel drivers.
Hi all. Resurrecting this as I’m having the same issues. I am unable to update to 7755… latest driver available for my Optiplex 7060 is 7262 and I cannot get 7755 to install no matter what I try.
Any ideas? I have another thread started for this issue: New Plex server crashing when transcoding
Responded and you have confirmed that you found an intel driver version that does not crash
Hello
I think I am having the same issue. I have a ReadyNAS 2304 - running 1.18.5.2309. I can run the web player fine. However, when I run from iOS iPhone 6.7.2, it crashes the whole server - literally the web interface says the server is missing. When I go to the readyNAS login, it says the server is off. It doesn’t even turn on when I try to turn on - unless rebooting server.
Thanks
