Plex Media Server not picking up new content in my libraries

Plex Media Server Desktops & Laptops
1

Hi - Plex Media Server has been running with no issues on my Mac until a few days ago when it stopped scanning/detecting new content I would add to my various libraries. I have tried the following:

1 - tried to delete the library so I could re-add it. But it keeps saying "There was a problem deleting your library:
2 - ejected all my hard drives, deleted Plex Media Server, and then re-download PMS and reconnected my hard drives: PMS somehow just picked up the connections to my hard drives (without me having to add them again) and displayed the content as before. So again, none of the new files were scanned.

Is anyone experiencing this or has experienced this problem? Any recommended solutions?

2

Hello, maybe I have a solution for your problem. I’m on windows but I think not have any difference. Sorry for the french menu.

Go to attachement files for see the tutorial.






3

Thanks smallworms. I already had those checked. I unchecked and checked them again but it did not solve the problem.

4

@TDD

Please have PMS attempt to scan for new content. When complete, go to Settings - Server - Help and click Download Logs.
Attach the ZIP file here with your next post.
I will attempt to see what is not working correctly.

1 Like
5

@ChuckPa

I have the exact same problem as TDD. Attached you will find my downloaded log. If I add new files inside an existing map PMS will find them, but if I create a new map it won’t show after a new scan.

I’m very thankful for any help.

6

Please explain ‘exiting map’ and ‘new map’ ??

7

Sry, I meant folder.

So, if I add a new episode inside an existing folder, the new episode will show. But if I add a new folder (new TV-show for example) PMS won’t find the new folder.

8

clarify for me?

You have (for example)

/nas/tv/name_of_series/
   Season 1/
     Name_of_series - S01E01 - some title here.ext
.
.
.
.
.
.    Name_of_series - S01E22 - this title here.ext

If you were to add Episode 23 when it comes out, it won’t be found?

9

If I add a new episode, as in your example above, it will be found and I everything works fine.

But if I add a new TV-serie or delete an existing TV-serie PMS won’t be updated.

What I mean by adding and deleting is that I create or delete a folder on my nas.

I have used plex for several years and this problem has never occurred before. Maybe it has something to do with the latest upgrade?

10

Will it not add or remove even when you manually tell it to update or do you speak of automatic only?

11

@ChuckPa

My Download logs attached.

12

Thank you.

Immediately I see internet issues.

Jan 27, 2017 08:25:47.694 [0x70000f83b000] DEBUG - Completed: [60.XX.XXX.XX5:52070] 206 GET /playlists (3 live) TLS 1ms 355 bytes (pipelined: 2)
Jan 27, 2017 08:25:49.894 [0x70000f941000] ERROR - Error issuing curl_easy_perform(handle): 28
Jan 27, 2017 08:25:49.894 [0x70000f941000] DEBUG - HTTP simulating 408 after curl timeout
Jan 27, 2017 08:25:49.894 [0x70000f941000] ERROR - PublicAddressManager: Unable to get public IP adddress from myPlex (httpCode=408):
Jan 27, 2017 08:25:49.894 [0x70000f941000] DEBUG - MyPlex: Last published value didn’t change, we’re done.

Error 28 is timeout error reaching to the internet for data.

13

@ChuckPa

I have tried to manually update several times, still doesn’t work.

14

@ChuckPa

ok so what can I do to fix this on my end?

15

@TDD,

I made reference to, while obfuscating, the host at IP 60.x.x.x. This may be secondary.

The primary issue you face appears to be with your ISP. When PMS is unable to obtain your public IP, it is telling us there are too many layers (routers) between it and a real, public, internet address. An example (dramatization) would be: 192.168.0.3 -> 10.0.5.1 -> 192.168.10.3 -> Corporate LAN -> internet. I would first begin by performing a simple traceroute to Google’s DNS (8.8.8.8). Count how many hops you can go before you see a public IP. Repeat this test using DNS name resolution and pure numeric address modes.

If this result is ok, I would step back to basic network throughput and latency testing (speedtest.net) and pinging of Google’s sites (10-20 pings) and seeing how many packets get dropped. The issue could be interference over Wifi, or oversubscribed shared network connection. It is impossible to say from here.

1 Like
16

@yezper

Let’s create a test Library section, isolated from your main.

  1. create a new directory somewhere and copy this one series to it.
  2. create a new library section and, most important, use all the Plex defaults for the library section, pointing at the new test directory only.
  3. See what the scanner matches and returns.
  4. If still incorrect, promptly go to Settings - Server - Help and Download Logs
  5. Attach the ZIP file here.
  6. If correct, while annoying, it might be best to just recreate the section. If you do, Optimize the database after deleting the library section for maximum DB performance.
1 Like
17

@ChuckPa

I think I found out what was wrong. When I created the new library section, I named it TVSeries, instead of TV-Series, and now PMS finds all my content. If I change it back to TV-Series PMS won’t find added content.

18

The friendly name you give a series does not mean anything. PMS accesses Libraries by section ID number.

DO you have the logs for me? :slight_smile:

19

I will fix the log.

What I meant was that I named the section folder on my NAS TVSeries instead of TV-Series.
/nas/media/tvseries

In PMS I call it TV Shows

20

Oh? Were this a Synology box, I would immediately have you double check the plex user has permission to access the specific shares. Synology is famous at forgetting. What happens is some of the library works while other parts don’t. They use ACLs and not real Linux permissions. If you get into the NAS, set file permissions at the Linux level, the whole problem is gone forever.

So I am clear, You assert a Library friendly name of ‘This-Library-Section’ does not work where ‘ThisLibrarySection’ does work or do you mean this as it relates to the directory name used on the NAS?