Server Version#: 1.24.5.5173-8dcc73a59-x86
Player Version#: Desktop, Windows 10
This is an urgent problem. For no reason whatsoever as far as I can tell, because nothing changed, from yesterday, this morning Plex had a meltdown. It was acting erratically and people told me they couldn’t access it, then when I went online to web app on the server, instead of having multiple logins and only had a single login.
At first it said that I needed to claim my server, something I’ve never seen. But when I went and clicked on the new claim server link, nothing happened. Then below it said to do a manual install, but when I clicked on that it opened a new web page and just spun and spun. I restarted the machine and restart the router. I even tried uninstalling and reinstalling the Plex Media Server. Now it just comes up and says Plex is not reachable. We are unable to connect to Plex.TV at this time please try again later. I even tried restoring my server machine to a restore point from several days ago, but that did not seem to change anything.
Again, as far as I know, nothing changed on my router, which is a Nighthawk Netgear Rax80. Also, nothing has changed on my Motorola cable modem through which I get high speed Comcast internet.
But it gets stranger. When I try to go to the website plex.tv, it would not let me log in and when I went to download the latest version of Plex Media Server it just spun and spun and came up with an error. It almost seems like something is now preventing Plex from working, which is different from the last many years when it worked fine. I could not even log into this forum from my desktop internet, and I’m using my cell phone to access the site.
We urgently need to figure this out. Please help! Thanks.
Re-reading your post but I’m having trouble to understand what you are experiencing.
What do you mean by
?
Do you have a number of managed users on your account but instead of seeing the user selection you’re asked to sign-in? This can happen if your user had been signed out… you need to login with your main user before you can select one of the managed users.
This could also explain why your server asked you to re-claim it.
If you e.g. changed your password and checked for Plex to sign-out all devices, this will include the Plex Media Server itself – so in addition to signing in with your own account to the Plex Web client, you’ll also need to sign your server back into your account.
You should be able to do that by accessing your server through its local IP address (e.g. http://127.0.0.1:32400/web if you’re on the same machine; http://[PMS IP address]:32400/web if you’re on a different machine inside your home network)… open Settings > [Server Name] > General to link the server to your Plex account.
Once the server is linked to your account you (and others) should also be able to access it again.
PS: plex.com belongs to an engineering company… Plex = plex.tv
Are you in Seattle? Plex is broken for Comcast users in that area according to multiple sites, but it’s not showing on the Plex Status page, so they don’t seem to know, and haven’t replied to the thread here.
Yes I am in Seattle. That probably explains it. I could not understand why everything I tried today results in Plex is not reachable.
Is there anyone at Plex that is doing anything about this? Also, I uninstalled and reinstalled Plex. Will I have lost everything for the last several years? All my movie titles and special downloads and added information? If so, then maybe I need to restore to a point a few days ago. Many thanks.
AFAIK they may not be aware yet. There’s no “official” reporting mechanism I believe, so people are reporting it all over (I’ve seen it on multiple social media sites this afternoon), including here in the forums, but it doesn’t seem to have been noticed by Plex devs.
I’m guessing Plex’s monitoring systems aren’t built for a regional problem like this, so it hasn’t set off any internal alarms.
I upgraded to 1.24.5.5173.6000 today and once it was complete I couldn’t access Plex. Plex is hosted on my Synology NAS and it turns out this update package didn’t automatically enable the Plex Media Server service. The new upgrade package may have a missing “service enable” flag… Thankfully it was an easy fix with Synology. @dalowe
Those of you running Plex on a Windows box might want to ensure the Windows service for Plex is running.
