Plex media server not starting after latest update on Synology

Plex Media Server NAS & Devices
213

When you uninstall the software, your data in the Plex share isn’t touched.
When you install PMS, it goes out and searches for an existing Plex share. If it finds it, it uses it.
I did that deliberately when I wrote it. I did that to allow you to move the Plex share to a new volume if/when necessary without losing data

If you only uninstalled from Package Center and then re-installed, No further action is necessary because the installer did just as I described above. It went out, found the existing Plex share, and recorded that location to use.

214

Well, that was a smart move on your part. And would’ve worked had I not moved the Plex folder prior to installing the new version.

I am in the process of copying the Plex.old folder to Plex. Once that is done, I will restart PMS. If that fails to work as hoped, I will uninstall and re-install PMS, which then should behave exactly as you described.

215

Well, then the process for you will be:

  1. Move back all of the Plex share, in it’s entirety.
  2. When move is completed, manually set all permissions again from within the share before starting PMS

Give yourself R/W to the Plex share (I assume you have already)
File Station -> Plex -> right-click -> Properties
Set the owner to user plex for this folder, subfolders, and files (this verifies everything is owned by Plex again.

Now the data is ready to go

You can restart PMS. If it fails to restart, restart DSM and let it come up normally

1 Like
216

Done. Works. Thx

217

ESo I’ve updated to the 64bit version and all of my metadata loaded, so everything looked ok, but…

PLEX doesn’t find any new files when I try to add them, even if I force a library scan. Is anyone else having this problem??

I added files to several libraries after all of these issues seemed resolved, and PLEX isn’t finding any of them.

THEN I realized that PLEX loaded all of the metadata for my libraries, but ALL of the files are unavailable. What am I missing? I can’t play anything.

UPDATE- apparently This new update DSM update required me to give PLEX permissions for Read/Write, so now it’s working.

218

I have the same problem.
My plex server was working great until this update and then refused to start.

I have done Q7,7a,Q3 in the FAQ (Synology FAQ's ... Read This First!) several time and installed PlexMediaServer-1.13.4.5271-200287a06-x86_64.spk.
Now I can connect to the web interface but the interface doesn’t see my local server (fs5) at 10.253.33.80
It can’t find the server and I cannot figure it out.
(fs5.greff.info:32400/web/index.html)
It does see news ans podcast(Beta) which I never saw before.
I attached the logs and I would appreciate any help.
I have a synology DS416j
Thank you
VinceLogs.zip (109.2 KB)

219

I ran a scan (manual) right after I got mine working again, and it worked fine.

221

Thank you, this solved the problem for me.

222

Guys ! a total noob here !

same issue for my DS216+II for the new update.

So which solution should i go with?

My biggest apology and Thnx

224

Thanks. Had the same problem on my 1515+, this fixed the issue.

225

Hi, Same problem here; DS1515+ with latest DSM. Received an MariaDB error (empty password; changed it) yesterday; about the same time plex will not work anymore. 'Failed to run the package service’ error, also after updating to latest 64-bit (was running the previous version) and reboot of the NAS.

Help!

226

PMS does not use MariaDB so there is no interdependence or relationship there.

Please scroll up to to Trumpy81’s post and follow the link.

There you will see my instructions to get PMS running again after the DSM 6.2 U2 update

If you’ve done this, Please manually (In FileStation) create a ZIP of the Logs directory from the Plex share and attach it here for me to examine

227

I also used the x86 to x64 version to fix the problem
thanks to those that worked thru to the solution.

231

I also had the PLEX service wouldn’t start after the latest Synology DSM upgrade that was applied automatically.

After reading through this thread, i downloaded and manually installed the 64 BIT version of PLEX and this fixed the issue, it would now start fine on my Synology.

If the latest DSM version killed the 32 bit version, the Synology app database should probably be changed to only download and install the 64 bit version. I had no idea until now that I even had the 32 bit version. I just picked it out of the catalog of apps and hit install, I don’t remember even having an option to install the 64 bit one. So someone should probably update that Synology app DB i think.

238

May I make a request?

Can we identify / include whether or not this is on the OP theme of this topic which is about DSM 6.2 U2 update preventing PMS from starting?

It seems we’re getting other things mixed in here and this thread is getting very long

239

This is related to the original issue. It was the update that kicked this off for me.

240

I am getting the failed to start error even after uninstalling the old package, removing the plex user account, restarting DSM and manually installing 1.13.4.5271-200287a06 (64-bit). Any ideas?

I’m on a 1515+

I think I accidentally installed the old package from synology after removing the version I had installed that was working prior to the 6.2 update. I realized my mistake, removed it and then tried to re-install the last version I had downloaded (1.13.0.5023-31d3c0c65-x86), which I now realize was also a 32-bit version. Anyway, it was after uninstalling that, wiping the plex account, restarting and installing 1.13.4.5271-200287a06-x86_64 that I’m not getting it to start. Do I need to reset DSM and recover my settings from backup?

242

Nope. Just finished the restart, verified the checksum (after downloading again, just to make sure), installed, and still not starting. :frowning:

243

Did you reboot after installing? Some models need it. (strangely)

Otherwise Info please?

  1. Verify PMS processes not running in Resource Monitor -> Processes
  2. DSM version (with build number)
  3. DiskStation model
  4. PMS version

That all failing, Manually grab the Logs directory from the Plex share in a ZIP and attach it please

244

Whew. That did it. It seems my system needed to be restarted after the install. Not sure if all DS1515+ units, or just something strange with mine.

Thanks for the help.