Plex media server not starting after latest update on Synology

Plex Media Server NAS & Devices
193

As soon as this pushes through everything, you’ll be able to turn on auto-update and AND IT WILL WORK CORRECTLY :smiley:

When your system gets updates as you’ve instructed, it will update just like an appliance should

194

Want to make sure I understood you. Now that I have manually installed the 64bit version, are you recommending that I turn on auto-update for Plex in the DSM Package manager and it should all be good? Not sure what you meant by “As soon as this pushes through everything” - is this the act of my installing the 64 bit version, or when Synology fixes something on their end.

Thanks

195

Just chiming in – I now have same problem after Auto-DSM update from 4 hours ago. I am running DS1815+ hardware.
My older version of Plex did not work this morning, so I updated by hand to the latest version <PlexMediaServer-1.13.4.5251-2e6e8f841-x86.spk> and still Plex will not “RUN.”

<------- UPDATE ---------->
FIXED. I got mine to work just now. Here is what I did (and I am pretty much a complete tech idiot):

  1. Uninstalled Plex (32 bit version)
  2. Downloaded the Synology/Intel 64-bit version
  3. Ran Manual Install
  4. Hit “RUN.”
  5. Fixed across all devices (Mac desktop, Tivo, and Roku

NOTE: I did not have to restart my Synology unit.

196

I had to reboot the full DSM server after I installed the x64 version.

197

Synology has not yet pushed through our changes onto their distribution system.

As soon as everything pushes through all the hosts, Yes you can enable auto update.

Everyone will need be aware to manually get the 64 bit during this transition.

As part of the complete PMS build and repository system overhaul currently being done, all this is already configured to happen naturally. Had DSM 6.2 Update 2 not surprised everyone, you would never have been interrupted or likely even noticed the changes

The bottom line is:

32 bit PMS will no longer run on any 64 bit Synology NAS.

Here’s the forum announcement at the top of the server-synology tag. DSM 6.2 Update 2 Announcement

198

This solution works on my Synology DS3617+. Thanks

199

Notification or warning in dialogue should do the work. I always prefer 64bit OS = 64bit apps to have best performance <3, but 100peeps 100taste :).

200

The mandatory isolation of 32 vs 64 bit is now live.
If this is an error in DSM 6.2 Update 2 , we can discuss relaxing but once everyone gets a taste of that extra little boost (10+% ) on their machine, I don’t think they will want to go back

201

Unfortunately, PMS will still not run after trying multiple installations, reboots, and in different order.
I use a DS918+ and updated to the second 6.2 update without much thought. I came across this post today, tried all the things posted, and still, no luck :confused:

Do I need to downgrade the DSM version to allow the instructions here to work?

202
  1. Uninstall any 32 bit version
  2. Install the 64 bit version
  3. Restart DSM 6.2
  4. Done
1 Like
203

Well, I never used a 32 bit version in the first place. I re-did it over again and now PMS opens into the new web page, but the connection times out. Before the app wouldn’t even run and show “Failure to run package” or something very similar. Not sure if it’s an issue with the software or network settings though… I don’t think it would be network settings since I’m just on my local network. I opened up port 32400 on my router and Synology server (I have a firewall set up there as well). Still nothing shows.

204
  1. Which Synology model and DSM version ?
  2. Which PMS version?
  3. Please disable the Synology firewall until operation restored.
205

I can confirm the same issue and how I ended up resolving it:
System: DS1515+. Issue occurred after OS update.
Troubleshooting: Re-installed PLEX via App Store x2 but that didn’t work.
Solution: Downloaded 64 bit from Plex website (from above link) restarted - worked perfectly.

206

6 posts were split to a new topic: PMS returning XML only when Web/Client expected

207

That failing, take the following steps

  1. Stop PMS
  2. Control Panel - Shared Folders - Plex share - EDIT - Give your username R/W access - OK it
  3. Open FileStation
  4. Navigate Plex - Library - Application support - Plex media server
  5. Rename Preferences.xml -> Preferences.xml.old
  6. Start PMS
  7. http://ip.addr.of.Syno:32400/web
  8. It will behave as if a first install. expected and correct.
  9. Proceed normally but DO NOT CREATE LIBRARIES - Skip this step
  10. When you “Finish” and arrive at the dashboard, your libraries will be there waiting for you
  11. Settings - Server - and review all preferences as some will have been reset.
208

No luck getting the above to work.
Uninstalled, downloaded from plex.tv, installed, rebooted

DSM 916+
DSM 6.2-23739 Update 2
PMS 1.13.4.5271-200287a06

//----- dump of start-stop-status start -->

/var/packages/Plex Media Server/target/Plex Media Server: /lib/libstdc++.so.6: no version information available (required by /var/packages/Plex Media Server/target/libgnsdk_dsp.so.3.07.7)
/var/packages/Plex Media Server/target/Plex Media Server: /lib/libstdc++.so.6: no version information available (required by /var/packages/Plex Media Server/target/libgnsdk_dsp.so.3.07.7)
/var/packages/Plex Media Server/target/Plex Media Server: /lib/libstdc++.so.6: no version information available (required by /var/packages/Plex Media Server/target/libgnsdk_fp.so.3.07.7)
/var/packages/Plex Media Server/target/Plex Media Server: /lib/libstdc++.so.6: no version information available (required by /var/packages/Plex Media Server/target/libgnsdk_fp.so.3.07.7)

terminate called after throwing an instance of ‘std::runtime_error’
what(): Codecs: Initialize: ‘boost::filesystem::temp_directory_path: Not a directory: “/volume1/Plex/tmp_transcoding”’
****** PLEX MEDIA SERVER CRASHED, CRASH REPORT WRITTEN: /volume1/Plex/Library/Application Support/Plex Media Server/Crash Reports/1.13.4.5271-200287a06/PLEX MEDIA SERVER/1cdecef2-34af-c4d1-774b3e96-42150105.dmp
Error in command line:the argument for option ‘–serverUuid’ should follow immediately after the equal sign
Crash Uploader options (all are required):
–directory arg Directory to scan for crash reports
–serverUuid arg UUID of the server that crashed
–userId arg User that owns this product
–platform arg Platform string
–url arg URL to upload to
–help show help message
–version arg Version of the product
ln: failed to create symbolic link ‘/usr/syno/synoman/webman/3rdparty/plex’: File exists
//-----

209

Well, that’s an odd one but EASILY fixed (the installer creates these when it runs).

  1. Control Panel - Shared Folders - EDIT the Plex share
  2. Permissions
  3. Give your username R/W permission
  4. Save the change
  5. FileStation
  6. Open the Plex share
  7. If tmp_transcoding is there, delete it. The error above says it’s not (the mystery)
  8. Create folder tmp_transcoding
  9. Right-click tmp_transcoding - Properties - Make user plex the owner
  10. Ok the change
  11. Start PMS
1 Like
210

Yep, that did it.

prior to uninstall, I saved the existing Plex folder (as Plex.old). To get back to previous state, should I:
a. stop Plex
b. rm Plex folder
c. mv Plex.old Plex

Or is there an safer/easier/faster method (e.g. copy only a portion of the folder tree)? I’d rather cp Plex.old Plex (just in case), but it’s 10GB in size and will take a while…

211

Explain please? How do you define “Previous State”.

The Plex share contains only data. The software is stored elsewhere

212

That was my shorthand for “All my plex data just before I uninstalled and re-installed 64-bit version”.