Plex Media Server - Synology DSM 7 Preview - Issues ( Archive )

Plex Media Server NAS & Devices
2658

Logs.zip (3.6 MB)

2659

Thanks,

Your logs show:

Sep 06, 2021 05:05:24.634 [0x7fa51433db38] DEBUG - MyPlex: Sending Server Info to myPlex (user=steve.springer801@gmail.com, ip=, port=32400)
Sep 06, 2021 05:05:24.642 [0x7fa76c786b38] DEBUG - Completed: [192.168.0.12:54983] 200 GET / (11 live) TLS GZIP 109005ms 4319 bytes (pipelined: 1)
Sep 06, 2021 05:05:24.642 [0x7fa76c786b38] DEBUG - CERT: incomplete TLS handshake: stream truncated
Sep 06, 2021 05:05:24.646 [0x7fa76c786b38] DEBUG - CERT: incomplete TLS handshake: stream truncated
Sep 06, 2021 05:05:24.649 [0x7fa76c786b38] DEBUG - CERT: incomplete TLS handshake: stream truncated
Sep 06, 2021 05:05:24.653 [0x7fa76c786b38] DEBUG - CERT: incomplete TLS handshake: stream truncated
Sep 06, 2021 05:05:24.657 [0x7fa76c786b38] DEBUG - CERT: incomplete TLS handshake: stream truncated
Sep 06, 2021 05:05:24.660 [0x7fa76c786b38] DEBUG - CERT: incomplete TLS handshake: stream truncated
Sep 06, 2021 05:05:24.692 [0x7fa76c786b38] DEBUG - CERT: incomplete TLS handshake: stream truncated
Sep 06, 2021 05:05:24.695 [0x7fa76c786b38] DEBUG - CERT: incomplete TLS handshake: stream truncated
Sep 06, 2021 05:05:24.699 [0x7fa76c786b38] DEBUG - CERT: incomplete TLS handshake: stream truncated
Sep 06, 2021 05:05:24.702 [0x7fa76c786b38] DEBUG - CERT: incomplete TLS handshake: stream truncated
Sep 06, 2021 05:05:24.705 [0x7fa76c786b38] DEBUG - CERT: incomplete TLS handshake: stream truncated
Sep 06, 2021 05:05:24.706 [0x7fa76c786b38] DEBUG - CERT: incomplete TLS handshake: stream truncated
Sep 06, 2021 05:05:24.828 [0x7fa51433db38] DEBUG - HTTP requesting POST https://plex.tv/servers.xml?auth_token=xxxxxxxxxxxxxxxxxxxx
Sep 06, 2021 05:05:24.828 [0x7fa76c786b38] DEBUG - [EventSourceClient/base] Stopping.
Sep 06, 2021 05:05:36.620 [0x7fa76c763b38] DEBUG - [EventSourceClient/pubsub/PubsubServerManager/getNextWorkingHost/atl/pr

They also show you manually stopping and restarting a few times?

Are you running your own ceritificate? This message is consistent with a conflicting certificate on the host.

I ask because Plex.tv shows a valid certificate issued 30-August-2021.

I will reset it for you if necessary (you arenā€™t running your own cert anywhere)

2660

I believe 8/30 was around the time I upgraded to DSM 7. I donā€™t stop Plex unless Iā€™m updating it. All the manual stops you see are not me.

Iā€™m not (or didnā€™t think I was) using my own cert.

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@SteveS801

The certificate has been reset.
You may now restart the server.

ā€œSignal 15ā€ is as commanded via Package Center (stop action). This is in direct response to it sending Stop Package

2662

There must be something else going on, then. Sometimes, the only time I realized Plex was stopped was when I tried to use it. NAS was set to reboot every morning at 4 AM; as soon as I put a stop to that, Plex behaved normally. I figured Plex just didnā€™t restart after reboot because when I manually rebooted it didnā€™t come up either.

2663

IF youā€™re willing to experiment a bit.

  1. Sign out of Plex/web (upper right)
  2. Stop Plex
  3. PlexMediaServer shared folder ā†’ Rename AppData ā†’ AppData.save
  4. Start Plex
  5. Give is a couple minutes to start
  6. Now open directly via http://ip.addr.of.syno:32400/web
  7. Start new initialization of a server --HOWEVER ā€“ give it a Friendly name ā€œTESTā€ so it doesnā€™t conflict with your main server name.
  8. Create one section.
  9. Let it scan .
  10. test drive that (restart the syno)
  11. Observe the behavior.

The purpose here is to determine if there is something down deep which is making it exit without any error reporting.

2664

Thank you for these installation instructions. I did the DSM 7 upgrade earlier today and was befuddled when I discovered Plex stopped working. Thankfully I found these forum threads right away. I was very intimidated after the first read-through, but it ended up being incredibly simple to get working. Once I figured out which version of the PMS to download, I simply did the manual install from the Synology control panel, and set the media permissions. Voila!

2665

HEHEHEHEHE

Yes, itā€™s intimidating for certain!

Imagine being me or Trumpy trying to figure it all out before anyone else ever saw it! :rofl:

Iā€™m glad youā€™re up and running.

1 Like
2666

I have my Plex on DSM 6. Itā€™s the Synology package installed from plex.tv, not from the package center.
Current installed version: 1.22.2.4282-6000.
Since Iā€™d like to upgrade to DSM 7, Iā€™m trying to figure out the process. Iā€™ve read the official migration thread but it has a few ā€œBefore you startā€ and ā€œStart hereā€ but at no point does it say ā€œUpgrade to DSM 7ā€ so Iā€™m unclear about the timing of that :sweat_smile:.

I only have one volume on my NAS.

So to upgrade should I do this?

  1. Upgrade Plex to 1.24.2.4973-2b1b51db9 (for DSM 6) from plex.tv
  2. Uninstall Plex in Package center
  3. Upgrade Synology NAS to DSM 7
  4. Install Plex 1.24.2.4973-2b1b51db9 (for DSM 7)
  5. Migration process will go through as ā€œScenario 2ā€ from the official thread

Is this correct?

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Sorry for any confusion.

Hope that is more clear now.

2668

Thank you for the update!

I uninstalled Plex.
Upgraded to DSM 7.
Rebooted again.
Installed Plex 1.24.2.4973-2b1b51db9 (for DSM 7).

When Plex installed/loaded, I never actually got the error message I was supposed to get. Instead I got the message that starts with the blue ā€œNote: If Plex cannot access your mediaā€¦ā€ with instructions on giving it permissions on shares (it said nothing about migration). Despite this, I still followed the instructions on giving PlexMediaServer Full Control of the Plex folder (including all subfolders). I then gave PlexMediaServer Read/Write permission on my media shared folder. Then I finished the installation. But I never got any message about migration. So I tried also still uninstall reinstall, and it went through the same process I just described without ever mentioning migration. When I try to open Plex, it doesnā€™t reach my server.

If I go directly to the IP of my NAS with Plexā€™s port then I get a message from Plex ā€œNot authorizedā€

2669

I am getting a ā€œYour login is invalid. Please sign in again.ā€ pop-up when doing a manual install. Iā€™ve read through the how-to guide and made sure PlexMediaServer has Full Control on all plex shares. Iā€™ve uninstalled the old Plex installation, Iā€™ve rebooted. Iā€™m at a loss.

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So I didnā€™t uninstall plex before upgrading to DSM 7. Are there additional steps that need to be taken now for the installation to work?

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@Matt174

To address the DSM 7 giving you errors (there is a DSM 7 problem there)

  1. Fully sign out of DSM 7.
  2. Restart DSM 7
  3. Sign back in.

To address not uninstalling before upgrading.

  1. If you clicked Repair -
    a. Verify all your data still exists in the Plex shared folder.
    b. If it does, then Uninstall the package with the Erase option
    c. Install the package normally. (download from Plex.tv/downloads)

  2. If you did not click ā€œRepairā€,
    a. Uninstall the now-broken DSM 6 app
    b. Install the package normally, (download from plex.tv/downloads)

2672

Hi @ChuckPa. I have signed out and rebooted several times now, but same error.
I have uninstalled Plex now, so there is no longer an option to remove it in any fashion. I donā€™t even see the Synology version listed as an option to install it.

2673

Allow me to confirm 100% ?

DSM 7 is whatā€™s arguing with you?

Youā€™ve not gotten to Plex yet?

2674

Correct. I am just trying to install it via the package managerā€¦

2675

One last confirmation?

Package Center wonā€™t give you authorization even though you are signed in as an Administrative user or admin ?

2676

Correct. It sits on Processingā€¦ for a little bit, then fails with that error.

2677

Oh, Plex is installing then DSM barks that error?