Plex not picking up new added episode

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Hi there

wondering if someone can help

I am having an issue with my media server to do with Plex Media Server not picking up new eppisodes, which have all been named correctly

the TV show i am having issue with is Marvel’s Cloak and Dagger, every time i add a new episode, Plex goes through it’s scanning routine but does not pick the new episode up but picks up all other episodes i have added.

I have checked the logs, but i am unable to figure out what is causing this has just starting and i am not doing anything different.

the episode in question is Marvel’s Cloak and Dagger - S02E04 - Rabbit Hold

the strange thing is, if i create a new library, it picks it up straight away

i am just so confused to what is happening

any help on this would be much appreciated

Mike

Plex Media Server Logs_2019-04-19_14-01-01.zip (6.8 MB)

Do you download directly into the folder which is “watched” by Plex?

Hew OttoKerner

thanks for getting back to me on this

My files download to my downloads folder, then once i have renamed them correctly, i move the file to the relevant TV Program/Season folder

then plex does it’s thing

hope that helps

Mike

That’s the way to do it. Very good!

I can only discern from your logs that the episode in question was already known to Plex, for whatever reason

Apr 19, 2019 13:59:11.270 [280812] DEBUG -       * Scanning Marvel's Cloak and Dagger Season 02 Episode 4
Apr 19, 2019 13:59:11.270 [280812] DEBUG - Looking for path match for [G:\Marvel's Cloak and Dagger\Season 02\Marvel's Cloak and Dagger - S02E04 - Rabbit Hold.mkv]
Apr 19, 2019 13:59:11.271 [280812] DEBUG - Path matched, we're reusing media item 319153

So, it appears that this file was added previously, but was probably recognized/matched as a different episode.
The Plex Dance should help clearing up such issues.

Hey

thanks for getting back to me on this

that episode only came available today, so not sure where it is picking it up from, I will look at the Plex dance link you gave when i get home.

if i have any questions, i will reply back to this thread if that is ok with you

thanks

Mike

Hey OttoKerner

I just had a quick look at the Plex Dance thread, I have already done this with the previous episode (S02E03) as this done exactly the same, this was the only way i could think of to fix it, as i thought it was just a one off glitch, but now it has happened to the next episode also.

very strange, looks like i will have to do the Dance again then, lol

thanks

Mike

How often do you let Plex scan for new files?

If you do it too often, you can end up with mismatches if a file was just in the process of being copied while the scan was running
or
you end up with ‘false duplicates’ when two scans run simultaneously.

Settings - Server - Library

Enable only either ‘automatic’ or ‘periodic’ library scans.
And if you have either of these activated, don’t trigger the library update manually.

It also looks like you did put some epsiodes into the wrong season folder

We found a hash match for [G:\Marvel’s Cloak and Dagger\Season 02\Marvel’s Cloak and Dagger - S01E10 - Colony Collapse.avi] which was [G:\Marvel’s Cloak and Dagger\Season 01\Marvel’s Cloak and Dagger - S01E10 - Colony Collapse.avi]

Hey OttoKerner

I did put an episode from season 1 into season 2 deliberately just to see if it would pick it up, i will remove it once it has picked it up. My settings are set to run a partial scan when changes are detected (only on the folder that has been changed)

The Plex Media Server did pick up the episode that i copied to that folder, so it is doing what it is meant to do, it just will not pick up new episodes that have been added to that TV show, I will do the dance again and see if it happens to the next new episode i add to it next Friday, as the next episode airs next Thursday night i think.

thanks once again Mike

hope that helps

Mike

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