Plex not seeing certain episodes of a show on Synology NAS

Plex Media Server NAS & Devices
1

Server Version#: 1.32.1.6999
Player Version#: FireTV latest and Plex Web 4.108.0

I am not sure what is going on but I have some episodes of this show, which are all properly named, not showing up in the Plex client or in the web app. I’ve refreshed metadata, re-scanned my library, checked permissions, restarted, and the episodes don’t show up. They are accessible and playable using other apps (kodi, etc). I’ve checked the logs but all it says is:

“Skipping over directory ‘xxxxxx/Season 1’, as nothing has changed; removing 5 media items from map.” However there are supposed to be 8 media items in that directory.

Screenshot 2023-06-15 at 12.23.57 PM
Screenshot 2023-06-15 at 12.23.57 PM962×520 81.6 KB

Screenshot 2023-06-15 at 12.25.45 PM
Screenshot 2023-06-15 at 12.25.45 PM730×685 216 KB

By the way I’ve had verbose logging on and just turned it off so I can provide debug logs soon after another metadata refresh or whatever.

2

The Linux permissions applied don’t guarantee user PlexMediaServer can see things.

When Linux mode is on, ACL mode is disabled

PlexMediaServer on DSM 7 needs ACLs now. (DSM 7 limitation)

Give this a shot on this series. It should remedy the issue.

3

Oh wow, I feel so silly now. I was thinking that DSM should work like Linux but boy was I wrong. I followed that tutorial and gave access to the PlexMediaServer user and that did the trick! It was just weird that only some files were seen and not others, which I guess is why that answer wasn’t obvious to me.

Thanks!

4

It is Linux.

The fundamental difference is that Synology strictly enforces permissions by using ACLs.

The workstation linux equivalents are getfacl and setfacl.

5

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