Plex removed from QNAP HD station (hybrid desk station HDMI)

Plex Media Server NAS & Devices
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Server Version#:
Player Version#:

I have a QNAP NAS and was using it connected to my TV with the HDMI output. Plex was part of the applications available for the HD station and working fine.

It has now been removed which means I cannot stream directly to the TV through HDMI with plex.

I have been told by Qnap that this was due to PLEX itself not developping further the app for the QNAP.

This is a shame, was quite handy to have and one of the reason I bought the NAS and the Plex Pass.

Can anyone confirm that this is due to aPlex decison or change or else? If yes any plan to come back on this?

Thanks a lot

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It was always a 3.Party developer, named Father Mande, that made it.

He’s no longer developing QNAP apps, AFAIK

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You can find versions of both PMP and OpenPHT for QNAP HD Station here. These apps require HD Station 4.0 and QTS 4.4.0 or later.

Please remember these apps come from a third party developer and any questions or problems should be directed to them and not here on the Plex forums.

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To be clear, Plex has not been the developer for many years It was released to public domain.

A third-party developer picked it up and continued to support it for some time.
As stated already, that developer stopped supporting it.

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The latest QNAP firmware update has basically rendered my TS251+ useless.
KODI and Plex are now gone from HD Station.
Wish I’d never updated!

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which versions were you going from/to?
…and can you downgrade?

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I can’t remember (don’t know) the previous firmware version, I tend to check and update it every couple months. The new firmware version was installed a couple weeks ago after which KODI was removed. I reinstalled it yesterday, it appears in the HDMI connected HD Station interface, but it doesn’t work … click on it, it displays the processing icon for a few seconds, then nothing! I am now considering trying to install an earlier firmware version (if I can find one) to see if I can get it working again … but going forwards this means I’m stuck with that firmware version. Apparently the guy who used to support KODI (and PLEX) for QNAP is no longer doing so. All rather frustrating.

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TS-251+ downloads are here:

Your problem might be that the last 4 versions have all been beta?
4.3.6.1070 build 20190919 was the last stable/production version.

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Does Plex not know what’s going on? Don’t you talk to the likes of QNAP and try to find solutions together? I paid for a QNAP NAS and a Plex Pass in the expectation that I would be able to play films / TV through my NAS and now can’t. What is Plex’s solution to this?

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Nobody said that!

Plex does indeed, but only for supported products!

First off all, a Plex Pass is not needed for that, and secondly, Plex didn’t remove anything, QNAP did, when they removed the unsupported app

For running directly on the QNAP, attached to your TV, there’s no Plex supported solution, and there never has been!

You must remember, that some QNAP community member took Plex Open-Source code, and tweeked it so it worked on a QNAP.
That person stopped doing that, and you simply can’t expect Plex to take up every 3.Party project, when 3.Party abort their work!

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That doesn’t help me. Not impressed by either Plex or QNAP in their (non) response to this.

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Sorry, but haven’t got anything magic here, simply tried to explain what happened, and why Plex is not the one to be angry at.
And yes, sad to see users trapped in the middle here.

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This is gobbledygook to me. I have a very simple IT brain that likes to plug things in and play. Are you saying that Plex is not the right thing for me?

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For the use case you provided, I would go with native QNAP apps, since if made by QNAP them self, they have to support it.

If you on the other hand are using Plex for other things as well, then …

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Plex has its problems, but in this case, that’s not fair.

Plex has never advertised or supported playing through QNAPs Hybrid desk station. That app was always 3rd party and the guy doing it has stopped for personal reasons.

I have my Plex server on my QNAP and it plays just fine through my Apple TV client.

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This is nothing to do with either QNAP or Plex as neither of them have anything to do with the app in question.

[edit: Typos]

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Don’t worry - I’m taking it out on QNAP as well. At some stage the HD Station was able to download the Plex App to play media through it. Unless you’re an IT engineer of some sort how is the average person supposed to know that this is not a genuine Plex app? I’m pretty sure I followed advice on either the Plex forum or QNAP forum about getting Plex up and running on on my NAS. But then that’s part of the problem - everything is done through forums rather than through a genuine company staffed help desk.

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neither are at fault here. The unofficial 3rd party app was available as a “normal” app and installing it “normally” worked. However since then, QNAP’s OS has updated and the unofficial app has not been updated alongside it.

Plex Server will run on your NAS. But you need to use a Plex client to play the media (or a browser https://app.plex.tv). Some smart TV’s have a Plex client built in (although you are in the hands of the TV manufacturer for updates) and for other TVs you need to connect a streaming box (Apple TV, Amazon Fire stick, Nvidia shield etc etc).

Does this help?

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THanks. I think so. Although what a Plex client is I have no idea. I have a Samsung TV. I’m going to try installing an earlier version of the QNAP firmware first to see if that restores things. I don’t understand why two mainstream products like QNAP and Plex don’t talk to each other (in a technical sense).

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If it’s a smart tv, it should have a Plex client, so simply connect both to your network, and you should be fine