Plex Server 'Lost'

Plex Media Server NAS & Devices
1

Server Version#: 4.87.2
Player Version#: 4.103.2

I received an e-mail from Plex today noting an unrecognized access and advised to reset password, which was competed. Since doing so, I have been having issues with Plex. When logging in to Plex Media Server via Synology NAS (running DSM 7.1.1-42962 Update 4), my server is not visible. When logging in via plex.tv (web app), the server is not visible. When I use my android Tv (sony), Plex just asked to link again using plex.tv/link and on the TV I am able to view the server and items inside of it.

I took a look at a few support posts but I do not see the “claim server” anywhere, nor can I figure out how to add the server. Can someone assist?

2

If you opt to sign-out all connected devices while resetting your password, this includes the Plex Media Server itself as well. That means you’ll need to re-claim your server.

There’s different ways to do that, e.g. by accessing the server through its local IP address (http://[Syno IP address]:32400/web) and signing the server in (Settings > [Server Name] > General → Sign In). Another option is described in the Syno FAQ.

3

accessing via local IP address 192.xxx.xxx.xx:32400/web and signing in, does not show any server, which is the problem.

plex screen
plex screen836×598 45.9 KB

With the Syno FAQ, it is asking to uninstall the package on the Synology server. If this is done, will all libraries and playlists be deleted?

4

Not if you opt for the “KEEP” option (as suggested in the linked FAQ post).

5

Thanks. I will try it now.

6

success. thanks.

7

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