Plex Server no longer working after password reset (Synology NAS)

General Discussions
7

When I wrote the DSM 7 packaging, I wanted to give us as much as I could given the limited environment.

DSM 7 took away all the administrator privileges I had. I was completely dependent on Synology to do things for me.

This is when I came up with the menu pages you see as you install PMS on DSM 7.

– Long Story abruptly terminated — :sunglasses:

To fix this

  1. Uninstall the package with the “Uninstall Only - KEEP” option (saves all your data)

  2. Manual Install the same SPK file again –

  3. Selecting the “Install using Plex Claim Token” radio button

  4. Click “Get Plex Claim Token” blue link

  5. New web browser tab opens with a token for you to COPY (click it)

  6. Return to Installer form tab

  7. PASTE the token in the installer window’s form

  8. Click NEXT and DONE

  9. In about 15-20 seconds (typical), Installation will complete - AND -

  10. You will see “Claimed by: YourPlexNameHere”

  11. This confirms the NAS and Plex.tv were able to get you new credentials

  12. Start PMS if you haven’t

  13. THIS ONE TIME ONLY
    – Open a private browser tab
    – Open PMS using the Syno’s LAN IP address ( http://lan.ip.of.syno:32400/web )
    – See and ignore the “isn’t hosted by plex” (it’s your server, not plex’s – haha)

  14. Sign in
    – Let the browser and server sync
    – You might find yourself in an odd spot because of incognito mode – no problem
    – Go to the left side and verify things are bacaj

If needed.. This is already in our FAQ