@ChuckPa I installed 1.25.7.5604-6000 and the issue persists. Is this a known issue? Or should I start looking for alternatives to plex? It’s ridiculous this software stopped doing the one thing I needed it to do.
I’ve attached the logs directory again. I saw some warning and errors in them but nothing that made much sense to me.
plex_logs.zip (4.6 MB)
Thanks for the logs.
Your network configuration is incorrect; specifically DNS server info.
Go into your network settings and look at the DNS entries. (Control Panel - Network)
If you are using defaults or your ISP, try using Google 8.8.8.8 and restarting PMS.
Mar 22, 2022 03:58:31.578 [0x7f0f30203b38] WARN - [HttpClient] HTTP error requesting GET https://plex.tv/media/providers?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (6, Couldn't resolve host name) (Could not resolve host: plex.tv)
Mar 22, 2022 03:58:31.578 [0x7f0f2e63eb38] ERROR - [MediaProviderManager] Error parsing content.
Mar 22, 2022 03:58:31.578 [0x7f0f2e63eb38] ERROR - [MediaProviderManager] Error parsing XML: Error parsing file.
I’m having the same issue, any solutions?
Fixing DNS and restarting fixed the issue for me. Make sure everything is up to date.
Are there step by step instructions on how to do that? I’m not familiar with the process. Thanks
Hi Chuck, same thing just happened to me about 19 hours ago.
Everything was working perfectly until then. I attached my log files.
Nothing was touched prior to then, and I’ve since updated to the latest DSM 7.1 and PMS
Logs.zip (3.6 MB)
This is very frustrating, any idea as to what causes this all of a sudden?
Would you go make sure you got the right logs ?
Dec 29, 2021 17:21:25.744 [0x7f0ccc450b38] DEBUG - Jobs: '/volume1/@appstore/Plex Media Server/Plex Tuner Service' exit code for process 17166 is 0 (success)
Dec 29, 2021 17:21:25.744 [0x7f0cca1bfb38] DEBUG - [ChildProcessMonitor] Plex Tuner Service exited.
Dec 29, 2021 17:21:25.747 [0x7f0ccfacd6e8] DEBUG - Killing job.
Dec 29, 2021 17:21:25.747 [0x7f0ccfacd6e8] DEBUG - Signalling job ID 3659 with 9
Dec 29, 2021 17:21:25.747 [0x7f0ccfacd6e8] DEBUG - Database: Shutting down.
Dec 29, 2021 17:21:25.747 [0x7f0ccfacd6e8] DEBUG - Captured session 0.
That’s really odd, I grabbed them from using File Station
Plex/Library/Application Support/Plex Media Server
I see the dates and they match. Not sure why there aren’t more recent log dates 
Go check again please.
These logs are from DSM 6.
Dec 29, 2021 15:03:09.899 [0x7f0ccc490b38] INFO - Plex Media Server v1.24.5.5173-8dcc73a59 - Synology DS1621+ x86_64 - build: linux-x86_64 synology - GMT -08:00
Dec 29, 2021 15:03:09.899 [0x7f0ccc490b38] INFO - Linux version: DSM 6.2.3.25426-3, language: en-US
Dec 29, 2021 15:03:09.899 [0x7f0ccc490b38] INFO - Processor AMD Ryzen Embedded V1500B
Dec 29, 2021 15:03:09.899 [0x7f0ccc490b38] INFO - Compiler is - Clang 11.0.1 (https://plex.tv e0c
In DSM 7, any version greater than 1.24.2.4973 will be in the PlexMediaServer shared folder under PlexMediaServer/AppData/Plex Media Server/Logs
I would also check your DSM system clock.
Make sure it’s tied to NTP time service.
If time is skewed this badly, everything will break.
Ah, sorry about that! Here is the ones form “PlexMediaServer/AppData/Plex Media Server/Logs”
Logs.zip (691.9 KB)
Thanks!
My Clock is set correctly but unable to update. it seems I’m also unable to connect to package center but I seem to have the correct DNS settings of 8.8.8.8 and 8.8.4.4
Not being able to sync is an indicator of the problem.
Network changed somewhere for you.
I’ll start going through your logs now.
Please report if you find anything.
Btw, I do have full network access from all of my other machines
thanks for looking into it
Definitely having DNS issues… which will occur if the network itself has a problem.
May 12, 2022 20:02:24.019 [0x7feb3ec44b38] INFO - [CERT/OCSP] couldn't fetch a valid response; retrying in 300 seconds
May 12, 2022 20:02:24.037 [0x7feb3edc1b38] WARN - [HttpClient] HTTP error requesting GET https://plex.tv/media/providers?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (6, Couldn't resolve host name) (Could not resolve host: plex.tv)
Your DNS settings are correct. The Syno is having difficulty getting to the internet.
Those tell me what your LAN IPv4 and IPv6 addresses are.
If you don’t use IPv6 on your home LAN (most of us don’t yet), you can turn IPv6 off.
What happens if you take ANY synology package you don’t have installed and try to install it ? (you can uninstall it as soon as we confirm connectivity)
If it can’t install – then it’s between the Syno → switch → router
What’s the default gateway IP ?
