Recently my Plex Server has started to show two versions of the same TV episodes recently downloaded. When I look at the web interface and go to properties, both versions show the exact same file path and name. I recently updated to version 1.4.x and now running 1.5.3.3580. Can anyone tell me why this is happening?
I use Sonarr and nzbget. nzbget is downloading to one folder then Sonarr picks it up, renames and moves it to the folder Plex is monitoring and then sends a notification to Plex to update the library.
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If you hover over the particular show, click âGet infoâ . If this is where youâre seeing it, then somewhere, you have the same directory listed or of the directories you have listed, there is a symlink which is pushing you back to see the same file.
First step is to manually update the library
Then empty the trash
when thatâs done, Clean the bundles.
It is possible (has happened to me) Sonarr output to the NAS from one host and PMS on the other host are not close enough in sync with each other that PMS adds it before itâs fully there.
Taking the steps above should clear that.
If not, weâll grab the logs and see WTheck is going on
Iâm having a similar issueâŠthough it has nothing to do with Sonarr. Iâm using Plex DVRâŠI record several shows, this one particular show is a recurring issueâŠPlex indexes it twice even though there is only one physical file. Odd.
Having the same issue with some of my music. Here is the old thread: https://forums.plex.tv/discussion/263240/duplicate-songs-in-library#latest
@phillid2
You may continue your music thread (the link you provided above). This thread is about video thanks.
@ChuckPA said:
@phillid2
You may continue your music thread (the link you provided above). This thread is about video thanks.
Thank you for allow me to continue my unanswered thread. Using the Plex Dance should not be a solution.
hey there thanks for the reply, sorry took me so long to respond. I do see the duplicate under get info and when I try to play it asks me which version to play but theyâre identical.
Tried your steps but unfortunately didnât work.
This is an example of one TV show episode that has two versions. Both to the same path. Plex, Sonarr, and Radarr are all running locally on a QNAP so no remote components. Also doesnât happen with every show, just some episodes of some shows.
I attached the logs as requested.
Delete Files
/share/MD0_DATA/Multimedia/sabnzbd/Designated Survivor/Season 1/Designated Survivor - S01E20 - Bombshell HDTV-720p.mkv
Delete Files
/share/MD0_DATA/Multimedia/sabnzbd/Designated Survivor/Season 1/Designated Survivor - S01E20 - Bombshell HDTV-720p.mkv
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bumping, please help 
Thank you!
Any updates to this issue? Iâm also see this, using Version 1.5.6.3790
Same thing is happening to me, 2 versions of the same file for TV shows and Movies. Rescan files, empty trash didnt do anything.
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Not to be pedantic but
- After Update Libraries and Empty Trash
- Are you âClean Bundlesâ ?
I state this because nothing has been âhard deletedâ until after the actual bundles (metadata) are gone.
This seemed to be because sonarr and radarr were sending plex notifications at the same time plex was kicking off itâs automated scanning based on the folder being changed. If they ran over each other you end up with two entries. I turned off the Plex notifier from Sonarr and Radarr and havenât had a problem since.
Have the same problem here. Thought it might be Sonarr when I saw this thread but donât even have it hooked up to Plex, and issue happens when itâs off. Anyone else narrow down the problem? (not on Linux but mod helpfully closed my unanswered topic in PP forums and this seems relevant).
Iâm having the same issue. Sonarr isnât connected to Plex. Itâs happening to almost everything I add. Although, if I delete the file and copy it back in it wonât do it again sometimes. Iâm not sure whatâs going on.
Symlinks ?
A directory and then its parent directory listed?
When you look at the pathnames, what do they show?
I do need to see / understand what youâre seeing. Iâm kinda blind at this point
There is only one folder in the library. There are no shortcuts (itâs a windows server) or symlinks. The two paths listed are perfectly identical.
I have no idea about Windows. This is the Linux forum.
That aside, what youâre seeing only occurs when PMS is shutting down and transferring the cache entries to the main DB but doesnât get to delete them before power off When it next powers up, it will find them sitting in cache and again transfer them to the DB at next shutdown or as it needs to reclaim cache space.
Unless you know how to remove duplicate entries from a database, your only recourse is to delete the particular section and begin again.
This continues to happen, seemingly at random. there are no links involved and no duplicate files.
on my Synology I have:
1900976 -rw-rw-rw- 1 sc-nzbdrone nzbdrone 1946597280 Mar 27 22:35 iZombie - S04E05 - Goon Struck.mkv
and in Plex I have two files listed.
/volume1/Media/TV/iZombie/S4/iZombie - S04E05 - Goon Struck.mkv /volume1/Media/TV/iZombie/S4/iZombie - S04E05 - Goon Struck.mkv
other files in that directory are not listed twice.
Sometimes I can fix it by moving the file out of Plexâs paths and then replacing it after a few minutes, but not always. A forced library scan does not fix it. Itâs not severe enough a problem for me to erase all metadata, but it is a frequent annoyance.
It happens with movies as well (I do not use Radarr).
Iâm having this exact same issue. One file, no symlink, but âGet Infoâ shows the same path twice for the one file and there are two âversionsâ in Plex.
Moving the file out of the way and rescanning removed both versions, then putting it back and rescanning again produced only one version.
I just started having this issue on my Synology NAS and while I canât pin down why it is happening, a pretty easy fix for correcting it seems to be to manually change the name of the file in question. Plex noticed the change and scanned the library and correctly reported that there was only one file.
I did have radarr/sonarr forcing an update AND Plex looking for changes. I turned off the refresh from Sonarr/Radarr-- weâll see if that resolves the problem for me.
