Server Version#:1.21 - But I have uploaded to the latest version and it still does not work Player Version#: It was working then it stopped. I have tried everything to get it to work Re-install Upgrade to latest release Add server to two different account Nothing works Julian

@julianmmurray_gmail_com “Nothing works” is too vague. Describe further and/or provide DEBUG log files of something “not working”. Getting log files: [image] PlexData share for QNAP systems NAS & Devices Introduction We’ve made a change which will make adm…

Hi Chuck. Let me detail as much as I can. My set up is one Plex account with two Plex servers. One Plex server on a qnap (I have two qnap nas). For some reason Plex lost connection to one of the QNAP NAS Plex says I need to Claim the Plex server but pressing the button does not work. This is wha…

Julian, Thank you for that great detail. There’s functionality I’ve added to the Synology package but not yet been able to work into QNAP due to the lack of a GUI in the QDK system. That deficiency is: How to clean up after uninstalling. The problem the package faces is that Plex.tv also knows…

Hi Chuck I will give it a go and feed back to you. Give me a hour or so Thanks Julian

Hi Chuck. I followed your instructions. There was no preference.xml in the shared folder. Also the link sent did not work. Things are still the same. Thanks Julian

Hi Chuck I am still waiting for a response from you Thanks Julian

[image] julianmmurray_gmail_com: Add server to two different account Above does mean claiming ? So in short, a few details are needed here: QNAP model IP of your QNAP IP of the workstation used to claim Browser used on the workstation Any plugins active on your browser, that could block cl…

Hi Dane Thanks for responding. I’m in the UK so it’s late here. I will get the info over to you as soon as I can Can you please direct me on how to get the debug page up Thanks Julian

[image] w828k7dpy4_privaterelay_appleid_com: Can you please direct me on how to get the debug page up Well, Denmark here, so timezone not that far apart :wink: You should be able to attach a zip file, and if not, put it on like dropbox and then simply post the link

Hi Dane QNAP Model - TS-653D IP of workstation - 192.168.1.64 Browser - Chrome Plugins - None PMS Logs - Do not know how to do this Now I have claimed the Plex server but now its saying its unavailable check network connections Thanks Julian

Plex will not claim the plex server on my QNAP app

Plex Media Server

ChuckPa June 20, 2021, 4:09pm 2

@julianmmurray_gmail_com

“Nothing works” is too vague.

Describe further and/or provide DEBUG log files of something “not working”.

Getting log files:

Topic		Replies	Views
Starting Out - Couple of Woes Unsure of - Plex on QNAP NAS Plex Media Server server-qnap	20	174	May 25, 2024
Qnap faq.....read me first! Tips, Tricks & How-Tos server-qnap , tipstricks	6	97852	April 26, 2025
Plex no longer sees my server (even though nothing is wrong with my server) General Discussions server-windows , server-qnap	87	713	April 16, 2022
Suddenly cannot access Plex Media Server on QNAP Plex Media Server server-qnap	27	1204	May 2, 2026
Cannot access plex media server on QNAP TS451+ after update of plex Plex Media Server server-qnap	38	898	July 6, 2021

Plex will not claim the plex server on my QNAP app

Related topics